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“Horrible management.”
Review of Hacienda Toro Al'Diente - CLOSED

Hacienda Toro Al'Diente
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Restaurant details
Good for: Groups, Local cuisine, Child-friendly
Dining options: Reservations
Reviewed 10 February 2013

The service is just horrible. Waited and hour and 15 minutes for our food. The food was ok. The menu is overpriced. Not even in San Juan you see these ridiculous prices. The restrooms were literally worse than any fast food or gas station. The waiters do not have common courtesy to stop by and see how you are doing. Especially when you are waiting for your food for over an hour(party of 2). The entertainment was great (plena and dance). Overall these things are managements responsibilities. The idea and theme of this place is awesome, but the place will not last if management does not take action. I will not be returning and i will make sure my friends and family are aware of this restaurant.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank gtrabal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (42)
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1 - 5 of 42 reviews

Reviewed 27 January 2013

I went to "Piratas del toro al'dente" at Salinas, with my partner because we had a $19 "Gustazo" (Groupon) for $87 worth of food. First of all we had to wait like 45 minutes to be seated, because while we where waiting in line they stopped registering visitors to start a pirate show, they claimed to be amazing. First of all it wasn't amazing at all and also it wasn't safe, specially for children, since they play with fire. They were way too close to the customers waiting to be registered and kept getting closer to us with fire and swords. It just wasn't safe, children could have ran in between the guys fighting and get hurt.
After finally being seated we realized that they stoped registering clients during the show because they guys and girls that were part of the show are aso the amazing waitresses and waiters that "served" us. Thats why they where wearing dirty clothes and were sweaty.
We were seated but we had to wait like 15 minutes for the waitress to take our order. We ordered two mofongos, one with churrasco and one with shrimp, a coca cola and a sprite.
Our drinks were served after just a few minutes but they didn't taste good. The food arrived like 15 minutes later. We looked at our plates and weren't impressed at all and were even less impressed after tasting our mofongos. The churrasco was overcooked, cold and dry, it was boiled, not barbecued, not grilled; BOILED. The shrimp didn't taste like much, just like the mofongos, it wasn't much food since the regular price of each mofongo is $30.99, ridiculous, there's no way they're worth that much, the mofongos are not even served with salad.
Since our food wasn't great we decided to ask for mayo-ketchup, well we asked our waitress, 10 minutes passed and she never came back. We ended up asking another employee who wasn't even a waiter for the mayo-ketchup, 10 minutes more we waited and nothing, then the employee came to our table and asked if we got it since he asked a waiter to send it to us, we both replied "Nope" and the guy joked about firing the waiter and finally HE had to get us the mayo-ketchup himself. After drowning our poor tasting food in the yummy mayonaisse and ketchup sauce, we ate the food.
We weren't happy about the food nor the service, and when we finally saw our waitress again we quickly asked for the bill. After getting our bill we realized that there is a 15% obligatory tip. What?! The food sucked and so did the service and we have to give a $19 tip. Since we didn't agree about the obligatory tip we asked the cashier to please call the supervisor. After like 8 minutes the supervisor showed up and explained to us and the customers behind us (they also weren't too happy and complained about the same stuff we did) the bill. She said that the tip also included all the entertainment at the restaurant. NO restaurant can force you to pay for tip. The manager said that she wasn't happy charging us that money but that she HAD to. Before leaving i decided to use the restroom. There was a big line, when I went in, the toilet was overflooded with feces and would not flush. So I left inmediately.
This is by far the worst restaurant in Puerto Rico.

    • Value
    • Atmosphere
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    • Food
5  Thank Luz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

Huge portions, nice setup....you won't regrate visiting the place...look inYouTube for the videos !!!

Thank Osvald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

Excellent food, huge plates so dont order one for each person. They have many atractions on all over the place so you can entertaint until you wait your table. Good place and average prices.

1  Thank latinsalamander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

Visite el Restaurant el Dia de Reyes con mi familia. Cuando llegamos nos explicaron que solo estaban aceptando pagos en efectivo ya que tenían problemas con el sistema, esperamos 5 minutos y nos sentaron. Ordenamos 2 platos principales para 5 adultos ya que los platos son suficiente para compartir. Nos sorprendió que el primero de los platos llego en unos 15 minutos a pesar de que era un plato elaborado "El Fajaso del Toro". Lo que nos sirvieron tenía apariencia de que no estaba bueno antes de probarlo. Esto era un churrasco relleno de yuca y envuelto con tocinera. Estaba frío, obviamente estaba cocido hace varios días y sabia a grasa, yo como de todo aunque no este muy bueno pero esto estaba horrible, nunca me había comido algo tan malo. El otro plato que también vino acompañado de papas frías y fritas con unos tostones congelados y fritos en aceite viejo fue el "Trío de Espadas", pollo y cerdo BBQ que me dice mi familia estaba Ok, no lo probé ya que deje que mis padres, suegra esposa e hija comieran mientras yo me maltrataba comiendome un churrasco que vino en ese plato que también estaba frío y malo. Ahí llegaron tres mofongos de plátano que ordenamos, fríos sosos y súper malos también. Luego de esta mala experiencia llego la cuenta, $178.00 con la propina incluida obligatoriamente. No me molesta pagar por algo que valga la pena pero este lugar es de lo peor que he visitado. No critico por criticar, puede parecer una opinión cargada de alguien molesto, la realidad es que no vuelvo ni lo recomiendo. Si el dueño de este lugar no hace algo pronto estoy seguro que tiene que cerrar. El lugar es bonito y pintoresco y no merece una experiencia tan mala.

    • Value
    • Atmosphere
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    • Food
2  Thank Wingodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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