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“Excellent Staff”
Review of Shiba Park Hotel

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Shiba Park Hotel
Ranked #15 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed 10 April 2017

The Shiba Park is conveniently located next to a number of metro lines making it easy to get around the city. The room was standard, with a decent size room. Our view was of a wall, however was not so much of a problem. The shower was good and the bathroom was a good size. The ambience and clientele were pleasant. Breakfast is in a nice room, although the western breakfast is not the best with better Japanese dishes; the coffee and juices were good. What makes this place exceptional however is the service and staff. We wanted sushi recommendations and were astounded by the hard work and professionalism of Yuka, who went out of her way to find us a fantastic restaurant. It is rare to be treated so commendably. Top stars for the staff.

Room Tip: Rooms on one side of the annex building have a wall as a view.
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  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank dion_dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
芝パークホテルフロント, RECEPTION at Shiba Park Hotel, responded to this reviewResponded 28 May 2017

Dear. dion_dublin

Hello!
How have you been?
Thank you very much for your stay with us and thank you again for
your great comments on Tripadvisor!
I'm also happy in being able to hear that you liked it.
I was glad to be of your help.
I want to study harder to provide better customer services.
We are looking forward to welcoming you again soon!
Promise to prepare our secret plan for you in your next visit!

YUKA INOUE
Reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 10 April 2017

This was a reasonably priced location not more than 5 or 10 minutes from the subway stations and a JR Yamanote stop. It's easy to get to other parts of Tokyo from here so perfect for a short break. The staff were helpful and the breakfasts, although on the pricey side, were of good quality. Would stay there again. There's a fine little Izakaya just down the street, called Masuya standing bar. Actually you don't have to stand as, even if there is no room downstairs, there is usually some upstairs. Prices are very reasonable and the food is good. It's a smoking place so you may be unlucky to be sat next to someone who lights up.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Stavros45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2017

The room was wonderful. More than enough space for three people. The whole set up of the room was nice. The bathroom was stocked and always restocked with whatever we needed. Location of the hotel was great. Very close to the subway and local restaurants. It's a business district so it's not a packed area like Shibuya or Shinjuku, which is great. The hotel even had Japanese culture events available. Sadly I didn't get a chance to attend any of them. The staff spoke English well and were very helpful.

One thing we noticed during our three-night stay. We never had to wait for the elevator. It came as soon as we pressed the button.

  • Stayed: April 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank rshahab423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 9 April 2017 via mobile

We stayed at this hotel for two nights as part of a tour. This hotel is seriously outdated with dirty carpets, 70s decor, thin cheap sheets, very hard beds, rock like pillows and a dumpy vibe. They have a nice breakfast that caters to westerners but unfortunately the breakfast room is too small to accommodate the guests and you have to wait considerable amounts of time. The only good thing is that the location is good with easy accessibility to transportation. You can do much better in Tokyo for the prices charged.

Stayed: April 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
芝パークホテルフロント, フロント オフィス マネージャー at Shiba Park Hotel, responded to this reviewResponded 11 April 2017

Dear Guests,

Thank you for your stay with us and your precious advise.

We are sorry for we could not accommodate you to satisfy your expectation.
It is not what we are trying to do. We are suppose to make the guests feel happy.
We as a management of the Hotel to create excellent and comfortable stay to all guests,
will take your advise consideration seriously , dirty carpets, 70s decor, sheets, beds, pillows.
Regarding restaurant serving breakfast, we also regret what we had done to you, we
made your time waste. We will try to produce the more efficient way of service even
in limited space.

We will be thankful if you give us next chance.

Best regards

Shiba park Hotel / Shiba Park Hotel 151
Assistant manager
Yasuhiro Kodaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2017 via mobile

Brilliant location, great staff, excellent sized rooms (desk and big bed and plenty of room), would have been great if i had needed to do business. View of a wall from my room, but that's probably what you can elect when you no at the last minute in peak time. My only real complaint was there was still some hair in the bathroom, but i didn't notice until i was already in the shower. Great location for accessing subway, JR and monorail (for haneda airport). I would definitely stay here again

Stayed: April 2017, travelled solo
Thank HolidayDreaming13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shiba Park Hotel

Address: 1-5-10 Shiba Koen, Minato 105-0011, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#12 Family Hotel in Minato
#15 Luxury Hotel in Minato
#24 Romantic Hotel in Minato
#32 Business Hotel in Minato
Price Range: $173 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shiba Park Hotel 4*
Number of rooms: 269
Official Description (provided by the hotel):
The Shiba Park Hotel is a city hotel established in 1948 as a hotel for foreign trade delegations. Since then, the hotel has welcomed many guests from overseas. There are 199 guest rooms of various types, Japanese restaurant Hanasanshou, Chinese restaurant Peking, steak restaurant Old City Grill House and bar Fifteen's. Conveniently located in central Tokyo, the Shiba Park Hotel is easily accessible to and from both Haneda and Narita airports by the Airport Limousine Bus. There are 4 train and subway stations within a walking distance, offering great access to Tokyo's major sightseeing spots and business districts. The Shiba Park Hotel continues to welcome guests from around the world with the hope for guests to "feel relaxed as they are at home, even in the midst of a trip." ... more   less 
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Also Known As:
Hotel Shiba Park
Shiba Park Minato
Shiba Park Hotel Tokyo, Japan

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