Many are drawn to the Shiba Daimon Hotel due to its prime location close to Tokyo Tower, Hamamatsucho Station and Daimon Station. However, the hotel staff lack an understanding of hospitality and customer service. When we tried to check in and pay by credit card, we found that the fine print in our online reservations specified "cash only" for the discount rate. Two problems here: 1) the condition was in there among other text which had been poorly machine-translated into English, causing general confusion; and 2) The rate they demanded for paying by credit card was far above what the transaction cost the hotel in terms of credit card merchant fees. Further, when I attempted to negotiate regarding the matter with one of the staff, he spoke to me in a rude raised voice.
Here is another problem: Unlike the hotel next door, they don't provide info on the square footage of their guest rooms. These things are so small that there is not enough non-bed floor space to open up a regular suitcase. This makes the hotel good for domestic travelers but not for those visiting from overseas.
The air conditioner cannot be adjusted. We had to switch it off and open the window to provide relief from its unnecessary heating which made the room dry, hot and stuffy.
There are no English TV channels such as CNN
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- Also Known As:
- Shiba Daimon Hotel Tokyo, Japan