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Centurion Hotel Grand Akasaka
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Reviews (259)
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7 - 12 of 259 reviews
Reviewed 29 April 2018 via mobile

We arrived to our room (booked for 2 adults+2 children)and had requested a baby cot. There was barely place to stand in the room after the cot was included. Upon complaining to front desk, they said room was 14sq.m. and the next big room available is 16sq.m. but not tonight, from tomorrow and the other room 24sq.m. available one day after that. So I made additional payment to move to 16sq.m. room one night later. The 16sq.m room (which was in a building on the opposite side of the road from the original hotel) was double the size of the 14sq.m one and when I asked to stay in this as it was adequate for my family, they would not refund the extra amount i paid for the 24sq.m..so I decided to move into the largest room ..since I had already paid. So for a 4-night stay, I had to stay in 3 separate rooms and check-in/check-out as many times. On final check-out we left the room at 11:30am instead of the official 11am time and I was charged an extra 4000jpy for late check-out which was unfair.

If they had not falsely labelled their single 14sq.m. room as suitable for 4 guests, we would have had a more comfortable stay. Location was very good with convenience shops around and Akasaka-Mitsuke station a 4 minute walk away. Their Handy mobile device for free usage was also very welcome. Yamato luggage service was also available directly from the front desk.

Stayed: April 2018, travelled with family
Thank tahalavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

So be prepared to get a surprise as you enter the room, since you barely take a step and the room gets over. Yes, I have traveled around the world and this was one of the smallest room I have been too. At first I thought they had mistaken my booking as I had requested for a double bed but no it was the right room. One turn and you can fall from the bed, the bathroom again is a arms stretch length, the hairdryer is as slow as it could be. No place to keep your suitcase, no English news channel, and the breakfast is as pathetic as it could be plus it’s not in the same building, you have to cross and go to another building.

The only saving grace is that it’s centrally located and a minute walk to the station.

Stayed: April 2018, travelled as a couple
Thank sanachowdhary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2018

We had a very large room with a fantastic view. Great amenities! Lovely and clean and quiet, we stayed here for our last couple of nights in Tokyo and could have happily stayed longer. Good location close to transport and restaurants. Breakfast was good. Staff friendly and helpful :)

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2018 via mobile

Nice hotel, well located, pleasant rooms. Fair in price. The area is nice, with lots of restaurants and near the metro station. It is easy to find. Reception is small and does not offer airport transfers.

Stayed: September 2017, travelled solo
Thank Miguel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018

We booked on line, the centurian is a fine hotel in Akasaka, but there were things they didn't mention in booking. You actually book on line at the centurian and then sent to an inferior hotel across the laneway. The difference happens to be whether you book into the Hotel Centurian Grand OR the Hotel Centurian Vintage. We booked the Grand and ended across the lane in the Vintage. That may or may not matter to some fellow travellers, but it must be said we got an inferior room in a hotel we didn't book. Once all was over, we could not get a cup of coffee in the morning, 1...because the restaurant wasn't open in the hotel we were given, and 2....the grand hotel didn't recognise us as patrons. Try and get a coffee around that area between 7.00 and 11.30am, impossible!! The Hotel clerks etc, tried a bit, but bowing and saying they were sorry doesn't make up for the charges we paid and not being able to get a cup of coffee.

Room Tip: Learn to speak Japanese
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Darryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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