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Park Hyatt Tokyo
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Reviews (3,202)
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Reviewed 8 April 2012

The Park Hyatt Shinjuku looks like just another high rise from the exterior, but once you walk inside...wow. Just wow.

First, my trip began at Narita Airport, and one of the (many) advantages to staying at the Park Hyatt Shinjuku is that the Express Shuttle Bus you can take into Tokyo stops right in front of the hotel. It is also only a few blocks away from two metro stations (Nishi-Shinjuku and another station). Once you step off the bus, you are greeted by the Hyatt's wonderful staff. They take your bags and deliver them straight to your room. The employee who greeted me, walked me to one of the elevators. There are two different lobbies. The main lobby of the building is where you come in, but the lobby for the Park Hyatt is actually on the 41st floor of the building.

When you step out of the elevator you have to walk through a lounge area. I can't recall the name of the lounge but it has a stunning almost 360 degree view of the city. Definitely a good place to get drinks with a view. After that you have to walk past a French restaurant, and a library before reach the front desk. When you check in, they provided with a real key, not the magnetic swipe card you get at most other hotels. Just one of the small details that I thought added to the hotel's charm. The interior design is all dark woods and glass, very elegant.

The Park Hyatt's rooms occupy the 42nd floor all the way up to the 54th floor I believe. You can only access the guest rooms through a second set of elevators that sit right next to the concierge desk. These elevators sit right in the middle of the building, and it appears all the guest rooms sit on the perimeter, meaning they all have views overlooking the city.

The rooms are huge compared to the other hotels I stayed in while visiting Japan. I booked one of the more "basic" rooms at the Park Hyatt, and it was easily 4 or 5 times as large as any of the other hotels in stayed in in Japan. The bathroom alone was bigger any of than the other rooms I stayed in. The bathroom had a large tub, a separate shower with glass walls, mirrored walls along one side, and a large sink with marble counter tops. The tub and shower are big enough for two. By the doorway to the bathroom was a shelf made of some kind of dark hardwood, that held little bins of items you may need (toothbrushes, toothpaste, cotton swabs, etc). The toilet lies behind an opaque glass door in a small room about the size of a large closet. Best thing about the toilet was the heated seats, I wish we had those back home. They also have a TV above the sink so you can watch while taking a nice long hot bath.

Next to the bathroom was a dresser and large closet that held bathrobes, extra towels and a safe. The safe is very small, and can only hold small items/valuables. I have a 17 inch Mac book and it was too big to fit in the safe. The main part of the room had a king size bed, a couple dressers, a big flat screen TV, and a work desk by the window. There are plenty of outlets in the the cabinet next to the work desk, and they provide a high speed internet cable in one of the desk drawers. The flat screen TV sits on a swiveling platform so you can turn it to face the desk while you work. On a shelf by the TV they have a kettle you can plug in to heat some water. Curiously they don't have an actually coffee machine. Instead they give you a pack of coffee, that comes with a filter. According to the instructions you take the filter inside the package, fold it up, put it inside a ceramic pot you find in one of the other drawers, put the coffee grinds inside, then pour hot water in. This turned out to be very messy and I just ended up drinking tea. The bed is king size, and very soft. On both sides of the bed is a panel that controls the lights, TV, and the blinds on the window.

The staff are friendly and always serve with a smile. Every one I encountered spoke perfect English so it isn't hard to ask for what you want, which I have no doubt they would bend over backwards to provide.

On a return trip to Tokyo, I definitely plan on staying here again. It's an amazing hotel all around, whether you're in town for business, or a romantic weekend.

  • Stayed: March 2012, travelled as a couple
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Thank TravelingDiver399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

We tried to find the best place to stay in Tokyo… and failed this time. The worst we could not change a hotel because it was booked through a Japanese travel agency (it is obligatory for Russian tourists to get visa). We stayed at many 5-star hotels all over the world including Asia and I think we can compare. I will not say about “pluses” Park Hyatt deserves (you can find many in other reviews). So what we did not like:
1. Location. This district is far from main attractions. There is almost nothing interesting to see. Not so far from metro station but I can bet you’ll never find the way to or from it w/o English speaking help (not so easy to find in Japan). And please pay attention your underground trip may take one hour or more to reach popular places. Metro cars overcrowded… Taxi trip takes much more time than metro so you do not have choice (we usually took a taxi from lobby to the nearest metro station). Have a Japanese Hotel map always with you to show to taxi drivers, and call it “ParkO HyattO” to be understood.
2. Food. I think the worst was their cooking. Breakfast – ALMOST NOTHING TO EAT! Room service menu was also poor. The quality was far from to be in 5-star hotel. Restaurants. The only I can say “OK” about was Girandole. New York Grill dishes were like fast food made. Kozue serves the same sushi/sashimi you can get in any other place in Tokyo but for triple price.
3. Spa-center. Looked like any other floor... No any special furniture or color or materials used even for treatment rooms. I felt strange and upsetting. The pool was 1,2 m in depth only – not welcome to swim in. Saunas were spotted.
4. Room. We stayed at “deluxe double” on 42 floor. It was OK but not we expected to see. Spacious, clean, well equipped. But outdated. It may be good for short business trip but definitely not for one-week romantic voyage.

P.S. Now I understand why Park Hyatt was shosen for Lost in translation. It is not luxury hotel. It is not outstanding one. Park Hyatt for me now is synonymous of cold, routine, faceless. That is why it was so good to put Bill Murray and Scarlett Johansson characters there.

  • Stayed: April 2012, travelled as a couple
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17  Thank Alexander_Troshkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

Everyone says what a great hotel this is, and I agree. The toilet is heated! My toothbrushes were organised for me! You can watch tv while having a violet bath! They change the bed linens twice a day!
I will add a few caveats: There is no real lobby or reception. you can sit and have a cup of tea, but it will cost you 25 bucks. It's not a homey place, but it is elegant and strange and fun and expensive and they will do their utmost to make you happy, and in Japan that's saying something.

  • Stayed: April 2012, travelled with family
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Thank malibugypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2012

Had a king room for myself, wife and 2 children. They didn't blink at the idea of 4 in the room, and promptly delivered some complimentary sweets for the kids, as well as kids robes, toothbrushes and slippers.

Half the room is dedicated to closets and bathroom, but the layout is quite nice. Halls are very quite, and rarely saw another guest despite it being sold out. Bit tricky with the various elevators taking you to different levels between 3 adjacent buildings.

Nice room on 48 overlooking Yoyogi park. Watched the storm roll in...

Borrowed the 2 bicycles they have for loan and went to the park just before said storm. Hyatt provided helmets, towels and water.

Pool/gym was great, and we attended a number of yoga/pilates classes. Didn't try spa as it costs an extra 4000.

Free fruit after workouts was a nice touch.

Breakfast buffet is pretty simple and for 3500yen I gave it a miss. Nice deli on 2nd floor.

Parking was 3,000 yen per night.

  • Stayed: March 2012, travelled with family
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Thank JpnMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

Stayed here for a few days when touring around Japan and had a wonderful time. The beds were extremely comfortable and views were amazing.

  • Stayed: April 2011, travelled as a couple
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Thank Helen10280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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