Stayed at this hotel for two nights (26 to 28 November 2012). Location and design wise - the hotel was a great choice. It was very clean, new, very modern, offered free wifi in all the rooms and is located right next to a train station along the GINZA line and also two stops away from the famous Ueno Market. There were lots of restaurants nearby, a pretty decent shopping mall called Rox with 4 levels of shopping, a fitness centre on the top floor and a Seibu dept store at the basement. Really happy with the location. The only disappointment were the tiny rooms especially for a room type called the Semi-Double which they say is for 2 persons. It really is a tight squeeze for 2 and is more a room for one person with a double bed that is not even Queen size. We looked at the pics online and booked that room type whilst travelling with our 7 year old thinking that we could add a rollaway if needed or have her sleep between us as she is still fairly small. The booking went through even though we indicated that we were travelling in a party of 3. We were pretty surprised when we checked in that the room was extremely small and there was hardly any space for the luggage to lay flat and be opened. We literally had to step over the bags and...Stayed at this hotel for two nights (26 to 28 November 2012). Location and design wise - the hotel was a great choice. It was very clean, new, very modern, offered free wifi in all the rooms and is located right next to a train station along the GINZA line and also two stops away from the famous Ueno Market. There were lots of restaurants nearby, a pretty decent shopping mall called Rox with 4 levels of shopping, a fitness centre on the top floor and a Seibu dept store at the basement. Really happy with the location.

The only disappointment were the tiny rooms especially for a room type called the Semi-Double which they say is for 2 persons. It really is a tight squeeze for 2 and is more a room for one person with a double bed that is not even Queen size.

We looked at the pics online and booked that room type whilst travelling with our 7 year old thinking that we could add a rollaway if needed or have her sleep between us as she is still fairly small. The booking went through even though we indicated that we were travelling in a party of 3. We were pretty surprised when we checked in that the room was extremely small and there was hardly any space for the luggage to lay flat and be opened. We literally had to step over the bags and squeeze in between the wall and the bed to get to the toilet. No way a rollaway could fit in this room type.

We went down to ask for an upgrade as we had initially paid JPY12000 for 2 nights for this room type (booked on www.booking.com). We were told that an upgrade to two larger twin beds was an extra JPY10000 for two nights and an extra JPY20000 if we wanted a triple room. This was up and above the initial JPY12,000 already paid up. So JPY22,000 for a twin and JPY32000 for a triple! A huge difference.

We gave our feedback at the registration that we would not have booked this room type had we known and also that their pictures on website were not a good indication of the actual room size. They were accommodating and I must say, professional and did not fuss. Instead they were kind enough to let us have a room with a semi double and a single bed for another JPY6000 to sort out the misunderstanding in room types. So we took it and ended up having a good 2-day stay there! Pics of my 'upgraded' room for 3 attached.

Just for you to note if you are booking this hotel that they have a policy here called "STYLE YOUR STAY" - almost like a no frills hotel so they supply you basics for your stay but if you want extras like the free coffee and tea in the room, bottled water, extra pillows or blankets, bathrobe and extra towels (other than whats been supplied) you can rent it in the lobby. First time I have seen something like this but then again, this is Japan - unusual in all aspects!More