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ToThePoint2015
Sofia, Bulgaria

Modest hotel at a good location

3.0 of 5 bubblesReviewed 29 Nov 2024
The location is very good for connection to public transport and close to Ueno park with museums. Double rooms are of standard size, single rooms are of Japanese style size meaning less than 2x2m. Breakfast is to be ordered the evening before (5 possible option and the time slot is to be booked one wants to take it. Cream for the coffee is in extremely small portions. No actions were taken despite of multiple requests to the staff to deliver larger packs of milk or cream. The hotel offers a microwave to warm food. One can leave the luggage in the lobby upon arrival or on the day of departure.
Date of stay: October 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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1 - 6 of 140 reviews
Reviewed 6 August 2023 via mobile

The hotel is off the beaten path. It was a challenge to find using Google Maps.
The staff was nice upon arrival. My room was tiny and I requested an upgrade. The staff took me to a room on the top floor indicating it was an upgrade with more room the room appeared to be the same size.

Once I settled in refreshed to meet my colleague and noticed hair on the sink. Disregarded the hair and kept moving. Later when I returned and showered for the evening is when I noticed hair in the shower as well. This grossed me out. Got dressed was going to stop by the front desk on my way out but they had a line and they were busy. Next morning I informed them of my concerns. They were apologetic. Requested a call from the manager. He did not call. Days later he sent an email offering an apology. I sent back an email inquiring about the email and not a call. I also requested a portion of my money be refunded. He said his English wasn't good and that's why he wrote instead of emailing and he declined my request. There are plenty of great hotel options in the area. I probably won't use this property again .

Date of stay: June 2023
Trip type: Travelled solo
Thank Luckyintheatlathotma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルマイステイズ 上野イースト, オーナー at HOTEL MYSTAYS Ueno East, responded to this reviewResponded 6 August 2023

Dear Customer
Thank you very much for choosing Hotel Mystays Ueno East.
Thank you again for taking the time to give us your feedback.
We sincerely apologize for any inconvenience caused by our inadequate response to your stay.
We would also like to apologize again for any discomfort caused by the inadequate cleaning of the rooms. Although we take the utmost care in cleaning and checking the rooms for the comfort of our guests, we are very sorry to have failed to meet your expectations. We sincerely apologize for not meeting your expectations. We will reconfirm our operations and reeducate our staff.
We will take your comments seriously and strive to improve our services to prevent similar incidents from occurring in the future.
Thank you very much for your kind attention.

HOTELMYSTAYS UENOEAST
Manager Murayama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2020

Stayed here for several days four years ago, and it was immaculate. This trip was very a different experience. My wife and I stayed in 2 separate rooms as they are very small. Both were unacceptable to start. When I showed attached pictures to the front desk, they were unconcerned. We demanded a cleanup - or new rooms, and got new rooms only with great difficulty. They insisted we pack up, check out before 11 and check back in after 3. They wanted someone with us the entire move. Refused to let us speak to a manager, saying "none was available." Even new rooms, though better, were worn. Not always vacuumed, garbage sometimes not emptied, under the bed very dusty, often long hairs found in room after cleanup. (I have short hair)
On the plus side - Great location. Quiet rooms. Comfortable bed. Lots of hot water. However, polite but extremely unhelpful and unconcerned staff. Worn rooms often not cleaned well. Can no longer recommend.

Room tip: Top floors are better
Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank futurehistory360
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Passport809586, マネージャー at HOTEL MYSTAYS Ueno East, responded to this reviewResponded 1 February 2020

Dear Guest,

Thank you very much for staying at HOTEL MYSTAYS Ueno East.
We apologize that your stay with us was less than ideal.
Please accept my apologies that the behavior of the staff made you feel unpleasant during your stay at our hotel.
It is our duty to work with a sense of hospitality to provide guests with a comfortable stay.
As the manager of this hotel, I will keep our staff trained to be attentive and mindful of guests.

Again, we sincerely apologize for a great deal of discomfort you experienced, and we appreciate you taking the time to send your valuable comments, which help us improve our operations.
We sincerely hope to welcome you again at our hotel.

Sincerely,
Manager, Okawa
HOTEL MYSTAYS Ueno East.

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Reviewed 31 October 2019

small but clean room and fully of amenities. very close to train station/underground and Ueno area and Asakusa can also reach by walking. Good choice for this amount of budget. I'd also recommend a very nice cafe if you love coffee; Route Books is very close to the hotel by walking. As

Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
3  Thank chanissada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Passport809586, フロント at HOTEL MYSTAYS Ueno East, responded to this reviewResponded 2 November 2019

Thank you very much for staying with HOTEL MYSTAYS Ueno East. We greatly appreciate taking your time to give us the feedback and the comments.
We are glad to hear that you have enjoyed a comfortable stay at our hotel.
As you have mentioned, the nearest station are JR Ueno station or metro Inaricho station.
It is also easy to access Asakusa and we have some guide book at the lobby. Please ask us if you would like to have it.
We hope you will consider staying at HOTEL MYSTAYS Ueno East in the near future.
We look forward to seeing you.
Sincerely,

HOTEL MYSTAYS Ueno East
Haruka Kasami

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Reviewed 29 October 2019 via mobile

Having stayed in Tokyo a number of times, I know it’s tricky to get a hotel with anything like the space we’d expect in Europe. So my moan isn’t about a cramped room; that was to be expected. Two things struck me: the inability to obtain clean water glasses from either the cleaners each day, nor reception when complaining. And utterly appalling WiFi that in this day and age in a major city was shocking. Will stick with APA brand hotels in Tokyo in future

Date of stay: October 2019
Trip type: Travelled with family
Thank Bright0nNick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Passport809586, フロント at HOTEL MYSTAYS Ueno East, responded to this reviewResponded 2 November 2019

Thank you for staying at HOTEL MYSTAYS Ueno East.
We greatly appreciate the time you have taken to provide feedback and evaluation of our hotel.
We continuously aim to provide great customer service to achieve customer satisfaction, so our customer's feedback are important to us.
First of all, please accept my sincere apologies for a great deal of discomfort you experienced during your stay.
This time it was not up to the standard to provide comfortable condition for our guest to be staying in. We are very sorry that we could not meet the expectation.
We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel.
We would appreciate if you consider staying at HOTEL MYSTAYS Ueno East in the near future again.
Sincerely,

HOTEL MYSTAYS Ueno East
Haruka Kasami

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Reviewed 24 August 2019

We stayed here for our last two nights in Japan. We had a room with a small seating area which was helpful as the room was slightly bigger which gave us some extra space when packing. The room was comfortable and we slept well. The bath tub was a deep soaking one which was nice, with a shower too. The breakfast is served between 7-9am and included a mixture of Japanese and Western options such as cereal, pastries, yoghurt, sausages and scrambled egg.
The hotel is in a good location, near underground stations and a 10 minute walk from Ueno main train station and the main Ueno area. The hotel is in a quiet street.
I would stay here again when I return to Japan.

Date of stay: August 2019
2  Thank LLB1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Passport809586, Reception at HOTEL MYSTAYS Ueno East, responded to this reviewResponded 26 August 2019

Dear guest,

Thank you very much for choosing to stay with us.
We are really glad to read that you were satisfied with our hotel.
Your warm remarks are sincerely appreciated and further encourage the exceptional service and quality at our hotel.
We hope to seeing you again in the future.
Sincerely,

HOTEL MYSTAYS Ueno East
Receptionist

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