The intend to stay at Mystay Gotanda for 4 nights, which ealier we were at Mystay Kawaguchiko and it was perfect, and we also expect the same standard here.
However, it is turned out to be regret choice we made.
At the time of booking there were superior room, which we willing to pay a little extra to upgrade from standard room. At first night we realize the staff assigned us standard room with saying that they have merged all those rooms so now there is no difference. We have realize that the picture of the room we booked and the room we stay was not the same so we insisted why do we pay those extra money for ? They give us an excuse that they have upgraded us to higher floor instead, and without out consent and notice. After we kept insist they manage it to move us to another room on the next day, and saying that it is just 1 sqm bigger and not much different. For the sake of fairness, we decided to move and it is the same room we saw in the picture, so we are okay. Still, we rather found that Mystay Gotanda lack of communication and being too indirect so us as customer preceive it as number of excuses.
Another warning, if you decided to stay in this hotel please keep all items in the safe when you want staff to make the room as we have lost a ring. I have put it in the tray in the hotel but when we came back it is the only thing that were move in our room, so I noticed it on the spot that it was missing, we still really hope the vacuum cleaning must have got it because we always belief that the majority of Japanese people renown for being trustworthy. Likewise, it did not cost so much but we lost our trust to the hotel service. In the end their is no one to blame but me that we should put it in the safe. Luckily the other belonging was fine except the ring
- Official Description (provided by the hotel):
- Less than a minute from a major Yamanote line station. Choose this location and you'll find yourself with easy access to anywhere in Tokyo, making your stay an absolute breeze. Our recently renovated stylish interior and comfortable rooms make this a wonderful place to home to. Plus, any train lovers in your party will love our rooms with great views of the station. ... more less
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- Also Known As:
- Toko Hotel Shinagawa
- Hotel MyStays Gotanda Station Tokyo/Shinagawa