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All reviews main building plunge pool puerto portals separate building amazing hotel private terrace natura mallorca luxury relaxation
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Reviewed 29 July 2021

The look and character of the hotel are excellent . Its water front location and grounds are lovely . It falls down a little on a few areas , the food and service could be better and quicker . The lack of storage and a full length mirror in the bedroom plus a choice of pillows would have been nice as the two pillows provided were like sleeping on a bag of concrete !
A word of advise to anyone thinking about going here is in my opinion chose a room in the main building . The ones across the road feel like you are staying in a different hotel !
Overall we had a lovely stay .

Room tip: one in the main building
Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Travelking997
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 1 August 2021

Dear Guest,

The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca.
We are delighted to learn that you enjoyed your stay with us and could experience and apreciate the sea front location and the architecture of the building.
On the other hand, we would like to apologize for not having fulfilled your expectations, especially with the restaurant. Be assured that we have shared your comments with our Head of Department to review your experience at our hotel and improve our service. Please allowe me to inform you that we do have different kinds of pillows , at our customers request. Softer pillows like antiallergic, latex, especially fo neck, or fibre pillow.
We are delighted that we had the opportunity to be at your service and we hope to have another opportunity to welcome you back for a more all-round enjoyable experience at the Hospes Maricel & Spa.
With warm regards from sunny Mallorca.

Daniela Hutu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2021 via mobile

I was happy to go out for a quite dinner with my wife at this hotel restaurant. I was disappointed with the service and especially the food arrived cold. After communicating my frustration the waiter did not do anything to improve the service. Disappointing for this hotel category. I don’t recommend the restaurant if you would like to enjoy good and quality time.

Date of stay: June 2021
Trip type: Travelled as a couple
2  Thank Adammok
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rafael de Luque, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 25 July 2021

Dear Guest,

Thank you for choosing our restaurant at the Hospes Maricel& Spa for last night.
We deeply regret not having met your expectations. Your feedback allows us to improve, to ensure that we are always able to deliver services to the satisfaction of our guests. Be assured that we have shared your comments with our Heads of Department to review your experience at our hotel and improve our service.
If you allow me, I would like to personally take care of your future reservations with us at Hospes Maricel& Spa.
We hope to have another opportunity to welcome you back for a more all-round enjoyable experience more in-line with the standards we aim to achieve.

Kind regards,

Daniela Hutu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2021 via mobile

The hotel itself is really nice and the rooms are nicely decorated. The food at the hotel is not very good and they could really work at better food. The roomservice food was barely eatable at times which is too bad. The service could also be a bit better. The spa was really nice. But overall for the price of the hotel I don’t really think it’s worth it, they should work on the details. Ask for what room you want because some rooms are not as in the pictures.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Stockholm0808
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rafael de Luque, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 24 July 2021

Dear Guest,
Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca.
We are delighted to learn that you enjoyed the hotel, the decoration of the rooms and the Spa.
On the other hand, we deeply regret not having met your expectations Your feedback allows us to improve, to ensure that we are always able to deliver services to the satisfaction of our guests.
We hope to have another opportunity to welcome you back for a more all-round enjoyable experience more in-line with the standards we aim to achieve.

Kind regards,

Daniela Hutu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2021 via mobile

We decided to do a staycation to Maricel after having a party to celebrate my husbands 40th birthday and needed a break to recover!

I felt relaxed as soon as I hit my sun lounger. It’s a stunning building, classy but not stuffy with nice staff and good food.

The highlight for me in the location. It’s right on the sea front and it really is quite special.

Parts of the room could do with updating to keep up with other newer hotels. But the building can not be compared to and we will definitely be visiting again.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank L2406PLclaireg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rafael de Luque, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 10 July 2021


Dear Guest,

We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel.
We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories.
Thank you for your wonderful feedback on the service you received from the team members. We will share your kind words with them, which we are sure that will mean a lot to them.
Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon.

Greetings,
Daniela hutu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2021

The Hotel is a stunning historical building by the sea, but unorganised leadership of the hotel makes the stay not worth the high pricetag. The newer built spa wasn't intact (the pool should be heated and clean with a swim passage to the outside , but instead just wasn't turned on properly and closed off to the outside area). The big stairway into the sea on the main terrasse wasn't attached yet, so we needed to take a small ladder into the sea in a back end of an not yet prepared lying area. The "not yet prepared" argument threads itself trough the stay - which is not acceptable at this pricepoint.

The lack of organisation and management was somehow remedied by Laura from the front desk, who proved great problem solving skills and amazing client service. She endured our criticizing and solved most of the problems in the end.
Most of the other staff members were super lovely as well!

Date of stay: April 2021
Trip type: Travelled with friends
Thank SophieSterr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rafael de Luque, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 15 May 2021

Dear Mrs Sterr,

Thank you for choosing to stay with us at the Hospes Maricel& Spa during your recent visit to Mallorca.
We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our staff. Our team is undoubtedly one of the aspects we are most proud of.

We deeply regret not having met your expectations. Your feedback allows us to improve, to ensure that we are always able to deliver services to the satisfaction of our guests.We would like to apologize for not receiving the service in-line with the standards we aim to achieve.
If you allow me, I would like to personally take care of your future reservations with us at Hospes Maricel& Spa or any other Hospes Hotel from Spain. So please do not hesitate to contact me directly.
We hope to have another opportunity to welcome you back for a more all-round enjoyable experience more in-line with the standards we aim to achieve.

Kind regards,

Daniela Hutu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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