We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
Expedia.comUS$200
Hotels.comUS$200
PricelineUS$200
TravelocityUS$200
eDreamsUS$200
CheapTicketsUS$200
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (1,004)
Filter reviews
1,004 results
Traveller rating
648
184
76
51
45
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
648
184
76
51
45
Show reviews that mention
All reviews main building plunge pool puerto portals separate building amazing hotel private terrace natura mallorca luxury relaxation
Selected filters
Filter
Updating list...
2 - 7 of 1,004 reviews
Reviewed 31 August 2021

Overall this is a hotel with a lot of potential (beautiful building) and enthusiastic staff. Unfortunately, management is invisible and the hotel does not live up to its positioning, hence the 1 star. It guarantees a child free environment (no children 2-12 yrs), yet the terrace and restaurant were swarming with children from 9pm to 11pm. When complaining to staff, they apologised and recommended that we enjoy the view instead *LOL*. If you, like us, want a premium, adult holiday, this is not the place for you. Consider other options.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank MikaelLDN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Hierro, Director General at Hospes Maricel & Spa, responded to this reviewResponded 10 September 2021

Dear 524mikaels,

Thank you for taking the time to share your recent experience on TripAdvisor following your stay with us.

I am very sorry to hear that we could not meet your expectations during your recent stay at our hotel.
Children between the ages of 2 and 12 cannot stay in our hotel rooms nor enjoy the facilities around the pool area from May to October, in the contrary, the restaurant and restaurant terrace in the main building are open to any visitor that would like to dine with us.

I would like to thank you for your kind comment regarding our staff and the beauty of our building; I will pass it on to the team on your behalf.

Once again, thank you for your valued feedback and we hope you give us a chance to restore your confidence in our Maricel Hotel & Spa and better your experience whenever your travels bring you back to Mallorca.

Best regards.

Javier Hierro
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021

With hotels of this ilk there are many thinks that are expected & taken for granted. Unfortunately some, still fail to deliver on these basics, however, the staff at Hospes Maricel make the difference.

Whilst the hotel delivers as would be expected on every front, all of the staff go that extra mile and a half and make a wonderful experience a complete and utter pleasure. Nothing is too much trouble.

I cannot and couldn't congratulate the Hospes Maricel and it's staff enough for making our stay extra special. Thank you.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank adw1999Matildarose
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 19 August 2021

Dear Guest,

We would like to express our appreciation for the comments you have made about your recent visit, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your experience at the Hospes Maricel & Spa hotel.
We continually strive to offer the best quality and ensure that all of our guests return home with beautiful memories.
Thank you for your wonderful feedback on the service you received from the team members. We will share your kind words with them, which we are sure that will mean a lot to them.
Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon.

Greetings,
Daniela Hutu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021 via mobile

I was there with a girlfriend of mine who celebrated her Birthday. We had a beautiful pool side cabana, lunch in the restaurant and fantastic swim in the cristal clear sea. This hotel has deserved the 5 star for design, high quality architecture and building, cleanliness and service. A big thank you to Miss Bettina Kofler who went above and beyond to get us a cabana and took such good care of us. I will definitely come back and I recommend this heaven of luxury and peace to anyone who wants to visit Mallorca.

Room tip: There is nothing to avoid just go there
Date of stay: July 2021
Trip type: Travelled with friends
Thank lovealex
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 19 August 2021

Dear Guest,

The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. Thank you very much for choosing to celebrate this special ocasion with us.
We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team, and the quality of our architecture, the pool area, restaurant. Our team is undoubtedly one of the aspects we are most proud of.
Once again we would like to thank you for your stay and your comments.
We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain.
Yours sincerely,
Daniela Hutu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021 via mobile

We went to Hospes Maricel for our honeymoon and absolutely loved it. If you are looking for a very lazy holiday then this is perfect, there isn’t a huge amount to do around the hotel but all we wanted was to lounge around the pool and enjoy the views. There is a lovely little beach you can swim to from the hotel.

Limited vegetarian options on the menu but they said they would cook me anything else if I told them, so I asked for a Spanish omelette one night and I think it’s the best one I’ve ever had. Friendly staff and the pool on our balcony was a luxury. To top it off I left a much loved jumper behind in reception and they posted it all the way back to the UK for me! We’d love to go back.

The only negative was that bizarrely they didn’t have enough shades for the sun beds. That meant the lifeguard was having to play musical sunshades, constantly taking them from people who didn’t want shade and giving them to people who did. We got wise to this and managed to always get shade but some people were stuck without. Surely it would make sense for each set of sun beds to have their own shade?

Date of stay: July 2021
Trip type: Travelled with family
Thank Mary B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 19 August 2021

Dear Guest,

The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca. Thank you for choosing us for this special ocasion, your honeymoon. We wish you a lifetime of happiness!
We are delighted to learn that you enjoyed your stay with us and could experience the genuine hospitality and service from our team and the quality of our restaurant. Our team is undoubtedly one of the aspects we are most proud of.
As well, we would like to thank you for your constructive feedback regarding the shades. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts.
Once again we would like to thank you for your stay and your comments.
We are looking forward to have the pleasure of welcoming you again at any of our nine Hospes Hotels in Spain.
Yours sincerely,
Daniela Hutu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021 via mobile

Beautiful place, lovely rooms and great food but so many screw-ups in their service, albeit always friendly.

This is a pricey 5-star hotel - but virtually every thing we have ordered in restaurants or by room service or concierge has either not arrived, was confused or was altogether wrong.

Get your act together!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Par P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Hierro, General Manager at Hospes Maricel & Spa, responded to this reviewResponded 8 August 2021

Dear Guest,

The Hospes Maricel & Spa´s team would like to thank you for trusting us in your last visit to Mallorca.
We are delighted to learn that you enjoyed your stay with us and could experience the hotel, the rooms and the quality of our restaurant.
On the other hand, we would like to apologize for not having fulfilled your expectations, especially with the service.
Be assured that we will share your comments with our Heads of Department to review your experience at our hotel and improve our service.
More importantly, we will continue to place upmost priority on training and developing our front desk associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they indeed crucial in supporting our improvements efforts.
We are delighted that we had the opportunity to be at your service and look forward to welcome you back at the Hospes Maricel & Spa.
With warm regards from sunny Mallorca.
Daniela Hutu
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews