Booked ski week through UK agency 2 months in advance. 3 days before departure, told hotel overbooked first night and we would have to stay first night in Barcelona, so we missed a day's ski-ing. No regular ski bus to resort or evening entertainment despite promises. FInally arrived a day late at 1pm but rude hotel owner/ holiday organiser refused to let us ski, would not provide coach to resort as said was not paying 50-60 € for an hour's ski-ing - depite the fact that we would have got 4 hours ski-ing in, the cost for a group would have been less than the 35€ each quoted in the leaflet, and besides all this we had already paid for the whole day's ski lifts, ski hire etc. He told me twice to sit down as if I was a naughty schoolboy when I asked about the free glass of wine we were promised with dinner to help make up for missed day at hotel (drink had not arrived in first half hour). One of reception managers also unfriendly, unhelpful and threatening.
Hotel buffet comprehensive but often hot courses only warm. Serving staff good. No coffee making facilties in rooms, and long queues for two machines making only cheap-tasting sweetened coffee at breakfast.
Spa had wonderful facilities but wasn't naturist as promised except at difficult hours, 9-10 am (prime ski time) and from 9.30pm at night after a big dinner.
Will never stay there again.
- Official Description (provided by the hotel):
- At 1,800 meters high, at the top of the mountain it will offer you gorgeous views. It is a perfect setting for wellness stay and to practice sport mountain ... more less
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