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Campanile Honfleur - La Riviere Saint Sauveur
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Reviews (387)
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1 - 6 of 387 reviews
Reviewed 25 September 2017

Stayed overnight. Use Campaniles quite a lot when driving through France. Not terrific hotels but comfortable and value for money. This was an exception. The room was tired, with faulty doors, tired decor and furnishings. Most of the staff were OK but there were a couple of sullen ones. The restaurant was also tired and the buffet food was very average, very unoriginal and of mixed quakity.. We couldn't use the guests' sitting room as it had been taken over by someone who looked as if he was running a business from it!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank charlie503775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_DIETHMANN, Réceptionniste at Campanile Honfleur - La Riviere Saint Sauveur, responded to this reviewResponded 28 September 2017
Google Translation

Bonjour
Nous avons pris bonne note de votre avis.
Merci d'avoir pris le temps de nous écrire.
Nous comprenons que cette situation ait nuit à votre séjour et nous en sommes désolés.
Les commentaires de nos clients sont toujours source d'amélioration.
En espérant vous revoir prochainement,

Cordialement,
Clara.C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

Campanile never disappoints for an overnight stop. Large clean room and bed. Tea making facilities too, a rarity in France. Friendly staff and restaurant on site too. Free parking. On edge of town so convenient for routes out and other restaurants in town.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank sarahcK781SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_DIETHMANN, Réceptionniste at Campanile Honfleur - La Riviere Saint Sauveur, responded to this reviewResponded 28 September 2017
Google Translation

Bonjour,

Merci d'avoir pris le temps de nous faire partager votre avis, je vais partager vos compliments avec mon équipe.
L'avis de nos clients est une source d'amélioration constante.
En espérant vous revoir prochainement,

Clara.C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

We booked this hotel as a stopover on route to Calais as we love Honfleur, greeted by friendly staff. Good parking. Room was very disappointing, in need of renovating badly, the bathroom was awful, mould on tiles and bath, looked like they'd poured bleach down them and forgotten to scrub them, toilet had old stains on it too! Easily cleaned if someone wanted to put some elbow grease into it! Not impressed!
If we could have found another hotel and weren't so tired, we would have moved to another.
The reception and restaurant area has been renovated and looked nice, why they would rent rooms out like this one I do not understand.
Honfleur is a few minutes away in the car, it's beautiful. I would be walkable, it's a flat walk if you used the lower gate by the reception area. Probably would take about 20 minutes.
The bed was comfortable but the bathroom extractor wouldn't switch off and was a bit noisy, there is air con and tea/coffee facilities and a tv in the room.
We did have breakfast the following morning and it was fine, it did the job. We did mention the state of the bathroom to the friendly receptionist, she just said they all need renovating. So that was that! At nearly €100 a night with breakfast, not good.
We would not stay here again, unless they sort it out, there are lots of hotels around, I'd choose another.

Stayed: September 2017, travelled as a couple
Thank jackSparrowFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_DIETHMANN, Réceptionniste at Campanile Honfleur - La Riviere Saint Sauveur, responded to this reviewResponded 20 September 2017
Google Translation

Bonjour,

Nous avons pris bonne note de votre commentaire. Merci d'avoir pris le temps de nous écrire.
Un accueil personnalisé et souriant est notre priorité.

Nous sommes désolé pour l'inconfort causé par cette situation.

Votre retour en tant que client nous permet tous les jours de nous améliorer.

En espérant vous revoir dans notre établissement.

Clara.C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

I booked this hotel via Booking.com for an overnight stay en route to Calais. I had been driving for almost 5 hours and with the temperature hitting 30c plus was looking forward to checking in, taking a shower and having a rest. We arrived just after 2pm and was told it was not possible to have the room until 3pm so we were sent away in the heat for another hour! When we returned we book an evening meal for 7pm and thought as it was so hot we would go slightly earlier to have a cold drink. We got to the restaurant ten minutes early and were turned away until 7pm! We just wanted something light from the menu so both ordered the starter buffet from a very long and confusing menu. This was listed at €9.90 but because the buffet contained " a large selection of seafood" the price was increased to €13.90. The restaurant was busy and we didnt want to make a fuss so accepted it. We ordered some wine and asked for some tap-water which on such a hot day was delivered warm with no ice. The food was average and the service extremely poor. There was not even any mayonnaise supplied with the buffet! Interesting to note I could have had steak and chips cheaper than this poor buffet. We challenged the receptionist after the meal and was told that we were informed of the price increase when we ordered and if we " didn't like it we should not have ordered it". No refund or even an apology. Can't wait to see what happens for breakfast in the morning! I have not stayed at Campanile for some years and would definitely not return and would advise readers to avoid. Not good value for money and extremely poor service.

Room Tip: All rooms seem to have air con but chose one on the first floor at the rear of the property.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank bobstarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_DIETHMANN, Réceptionniste at Campanile Honfleur - La Riviere Saint Sauveur, responded to this reviewResponded 20 September 2017
Google Translation

Bonjour,

Nous vous remercions de nous faire partager votre vision de notre hôtel, cependant pour ce type de réclamation je vous conseil de pendre contact avec la direction à l'adresse suivante : manager.honfleur.larivierestsauveur@campanile.fr

Cordialement

Clara.C

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Reviewed 26 August 2017 via mobile

Very outdated. Definitely needs refurbishing but was very clean. Wifi non existent. Hotel staff very pleasant apart from man who checked us in. Wouldn't allow to only to have drink, you had to eat in restaurant. We asked staff to ring us taxi but they wouldn't oblige and gave us a card to a person who wasn't even a taxi driver. Good nights sleep which is the only positive.

Stayed: August 2017, travelled as a couple
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
C_DIETHMANN, Réceptionniste at Campanile Honfleur - La Riviere Saint Sauveur, responded to this reviewResponded 20 September 2017
Google Translation

Bonjour

Merci d'avoir pris le temps de nous faire partager votre avis. L'avis de nos clients est une source d'amélioration constante.
Cependant, dans notre régions les taxis se font rare.
Je vais accompagner mes collaborateurs afin d'améliorer notre service.

J’espère que ma réponse est à la hauteur de vos attentes.

Dans l'attente de vous revoir dans notre établissement,

Cordialement,

Clara.C

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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