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Reviewed 3 weeks ago

Loved this hotel and the wonderful service provided by all the staff. Everyone was so helpful and nothing was ever too much trouble for them. The restaurant served tasty food at a very reasonable price.
The hotel is only a short walk to Karon Beach which is ideal and also a 15 min walk into town, where there are a few bars and restaurants.
The room was spacious, bathroom slightly cramped but manageable. Comfortable big bed.
The pool made it for me. It was spectacular. Amazing surrounding greenery and views of the beach in the distance.
I would highly recommend this hotel!

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank a3759694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERIC C, Owner at Pacific Club Resort, responded to this reviewResponded 3 weeks ago

Dear A3759694,

Thank You kindly for visiting and sharing.

Yes, we pride ourselves with being able to provide excellent fine dining options inside our resort at prices you can't beat even if you walk around and try to hunt down better options. This is because our philosophy is to operate a destination resort where our Guests can enjoy 5 star services without the 5 star price. We want everyone to be able to relax and let us serve you !!!

Thanks again for visiting and wish you Safe and Happy Travels,

Team Pacific (pls read News & Comments below to improve your experience)


REVIEW INSPIRED FOOTNOTE WITH NEWS & CURRENT INFORMATION BELOW:

WE REALIZE YOUR TIME IS VALUABLE and shout out a big thanks to those who take time to review us :-).

PACIFIC CLUB is a Small Boutique resort. We choose to mention this because some folks mistakenly connect strong reviews and high star ratings with large resorts. Being small isn’t easy because our costs per room are higher. But we have the advantage of being able to provide more personalized service. We are also please to advise our resort has more public space than is occupied by our Guest rooms, so even though we’re small, you will never feel as though we’re crowded, in fact when we are fully booked our resort feels almost as though you’re the only Guest here.

SAVE YOUR MONEY: Book direct on our website and save between 15-25% depending on your length of stay and whether you pay by cash or credit card. We're not quite sure why so many people choose to pay more booking somewhere else. During periods of high occupancy you may see only a room type available called Hot Deal Deluxe. This is a flexible low room rate which starts as Room Only (w/o breakfast) and then you can add breakfast any any other options you like on the second page. It is our lowest rate. We pass on commission savings directly to you OUR Guest.

PACIFIC IS A DESTINATION FULL SERVICE RESORT: We find from watching / reading our reviews the happiest Guests are those who are looking for a top quality full service resort where you can stay inside the resort for days on end using our 5 star Food and Beverage Service, enjoying our full range of facilities without breaking the bank. Guests who search out the absolute cheapest of everything might prefer to try another place closer to town.

REVIEW DRIVEN IMPROVEMENTS: As you might have noticed our reviews are very strong. So we can’t make an easy shortlist of problem areas, but rather we analyze 5 star reviews for comments which might provide ideas for areas which can still be improved or in the case of Food and Beverage rebalance the menu to suit as many Guest needs as possible. Any suggestions are always welcome.

DINING NOTES: We love all the great comments about our F&B service since our major menu revision in Aug 2017. But actually "THE DINING ROOM AT PACIFIC CLUB" is a separate business. Therefore we would kindly appreciate if folks would share their more detailed Dining Experiences in the TripAdvisor Listing for "The Dining Room". We can seat over 120 people throughout our indoor and Al Fresco garden dining areas in our 33 room resort so you’ll never have to worry about us being overcrowded. Thank You in advance for sharing more, here is the exact text you can copy to find our Dining Room listing:

“The Dining Room at Pacific Club“ , we'd post the link but Tripadvisor won't allow posting of links :-(

LAUNDRY Guests are loving our Chinese Laundry service which offers 5 star quality priced by the kilo same as you would find on the street. The main difference is we have professional laundry equipment and therefore can deliver a much higher quality and faster service. Pls let us pamper you on holiday and help you get everything clean before you leave for the next stop on your trip where you will most likely find the hotel's laundry service far more expensive :-). Please note, we still have our laundry by piece service same as most hotels. Any suggestions are welcome.

MAP & GETTING AROUND - Pls take advantage of the marked up Interactive Google Map on our website to maximize your walking options to the beach or town. There are options such as walking around the largest beachside park in Phuket which aren’t shown in a normal Google map. If you can't walk, please use our shuttle which you should book in advance cause most people don't use it on account it's only a 10 minute walk to beach.

DELAYED REVIEW RESPONSES - Please know we read all reviews as they come in. But we also prefer to respond after a couple reads, so sometimes our responses might take up to two weeks. Thanks for everyone's patience.

And finally, I would like to personally Thank our team for doing such a good job. The number and quality of reviews during the last year is fantastic and it's amazing how many Guests actually remember our staff by name.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Can't say enough great things about the Pacific Club Resort. From the moment we arrived everyone had big smiles and were very helpful. We stayed in room 102 on the first floor and it was very comfortable and beautifully maintained. We had breakfast daily and there was a good variety to choose from. The pool on the roof is beyond words with an amazing view all round. Staff fantastic! Also has sauna and jacuzzi which we used to end our day! Have to say the Spa located in the hotel was amazing, the ladies were so sweet and for sure the best massage/facial Ive ever had - a must! Also thank you for all advice on tours which we booked in the lobby, very helpful. Again thank you for a wonderful stay, we will be back!!!

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank nc195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERIC C, Owner at Pacific Club Resort, responded to this reviewResponded 3 weeks ago

Dear NC195 ,

Thank You kindly for visiting and sharing.

We really appreciate folks mentioning our complimentary Herbal Steam Sauna and Therapy Jacuzzi pool facility. It's very expensive to operate and most 4 star resorts either don't have it or attach it to the formal Spa paid services. Ours is an upgraded copy of the famous Hideaway Spa formula of Chinese Herbs which are actually boiled in a tank naturally. Outside public spas charge around $15 USD per visit to access a quality Sauna like this. Enjoy !!!

Thanks again for visiting and wish you Safe and Happy Travels,

Team Pacific (pls read News & Comments below to improve your experience)


REVIEW INSPIRED FOOTNOTE WITH NEWS & CURRENT INFORMATION BELOW:

WE REALIZE YOUR TIME IS VALUABLE and shout out a big thanks to those who take time to review us :-).

PACIFIC CLUB is a Small Boutique resort. We choose to mention this because some folks mistakenly connect strong reviews and high star ratings with large resorts. Being small isn’t easy because our costs per room are higher. But we have the advantage of being able to provide more personalized service. We are also please to advise our resort has more public space than is occupied by our Guest rooms, so even though we’re small, you will never feel as though we’re crowded, in fact when we are fully booked our resort feels almost as though you’re the only Guest here.

SAVE YOUR MONEY: Book direct on our website and save between 15-25% depending on your length of stay and whether you pay by cash or credit card. We're not quite sure why so many people choose to pay more booking somewhere else. During periods of high occupancy you may see only a room type available called Hot Deal Deluxe. This is a flexible low room rate which starts as Room Only (w/o breakfast) and then you can add breakfast any any other options you like on the second page. It is our lowest rate. We pass on commission savings directly to you OUR Guest.

PACIFIC IS A DESTINATION FULL SERVICE RESORT: We find from watching / reading our reviews the happiest Guests are those who are looking for a top quality full service resort where you can stay inside the resort for days on end using our 5 star Food and Beverage Service, enjoying our full range of facilities without breaking the bank. Guests who search out the absolute cheapest of everything might prefer to try another place closer to town.

REVIEW DRIVEN IMPROVEMENTS: As you might have noticed our reviews are very strong. So we can’t make an easy shortlist of problem areas, but rather we analyze 5 star reviews for comments which might provide ideas for areas which can still be improved or in the case of Food and Beverage rebalance the menu to suit as many Guest needs as possible. Any suggestions are always welcome.

DINING NOTES: We love all the great comments about our F&B service since our major menu revision in Aug 2017. But actually "THE DINING ROOM AT PACIFIC CLUB" is a separate business. Therefore we would kindly appreciate if folks would share their more detailed Dining Experiences in the TripAdvisor Listing for "The Dining Room". We can seat over 120 people throughout our indoor and Al Fresco garden dining areas in our 33 room resort so you’ll never have to worry about us being overcrowded. Thank You in advance for sharing more, here is the exact text you can copy to find our Dining Room listing:

“The Dining Room at Pacific Club“ , we'd post the link but Tripadvisor won't allow posting of links :-(

LAUNDRY Guests are loving our Chinese Laundry service which offers 5 star quality priced by the kilo same as you would find on the street. The main difference is we have professional laundry equipment and therefore can deliver a much higher quality and faster service. Pls let us pamper you on holiday and help you get everything clean before you leave for the next stop on your trip where you will most likely find the hotel's laundry service far more expensive :-). Please note, we still have our laundry by piece service same as most hotels. Any suggestions are welcome.

MAP & GETTING AROUND - Pls take advantage of the marked up Interactive Google Map on our website to maximize your walking options to the beach or town. There are options such as walking around the largest beachside park in Phuket which aren’t shown in a normal Google map. If you can't walk, please use our shuttle which you should book in advance cause most people don't use it on account it's only a 10 minute walk to beach.

DELAYED REVIEW RESPONSES - Please know we read all reviews as they come in. But we also prefer to respond after a couple reads, so sometimes our responses might take up to two weeks. Thanks for everyone's patience.

And finally, I would like to personally Thank our team for doing such a good job. The number and quality of reviews during the last year is fantastic and it's amazing how many Guests actually remember our staff by name.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Wish we could have stayed longer. We spent 3 nites in Pacific Club Resort and everyday was fantastic.
The food/breakfast at the Dining Room was looked forward to every morning.
Our 2 bedroom suite was so luxurious. The kitchenette had plates and utensils and a microwave to neat up street food.
TV had good intentional channels. There was a bathtub and rain shower.
The rooftop swimming pool had great views and the jacuzzi on the ground floor (lobby) was very inviting.
Although up a short slope the hotel was just 15 mins walk to the beach and 25 mins walk to Karon temple night market open on Tues and Fri nites ( but check again please). Shuttle provided at 10am, 2pm and 6pm .
Our family loved our stay here and all the staff were so polite and fun to be around. Will definitely be back when we come to Phuket again.

Stayed: June 2018, travelled with family
2  Thank mummyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERIC C, Owner at Pacific Club Resort, responded to this reviewResponded 3 weeks ago

Dear Mummyof4,

Thank You kindly for visiting and sharing.

We're really pleased you enjoyed our 2 Bedroom Suites. We have just finished adding a bunk cubicle for young kids which has it's own LED snake type reading lights and USB charger plugs so the kids can enjoy hours in their own little cubicles just like a little house.

And Yes, we pride ourselves and our Guests with having the widest range of international channels to be found in ANY hotel in Thailand. Some folks might think it's just normal, but actually in Thailand English language channels are very expensive to get. To do this we must operate our own cable TV system which has 10 satellite dishes and our own head end distribution system.

Thanks again for visiting and wish you Safe and Happy Travels,

Team Pacific (pls read News & Comments below to improve your experience)


REVIEW INSPIRED FOOTNOTE WITH NEWS & CURRENT INFORMATION BELOW:

WE REALIZE YOUR TIME IS VALUABLE and shout out a big thanks to those who take time to review us :-).

PACIFIC CLUB is a Small Boutique resort. We choose to mention this because some folks mistakenly connect strong reviews and high star ratings with large resorts. Being small isn’t easy because our costs per room are higher. But we have the advantage of being able to provide more personalized service. We are also please to advise our resort has more public space than is occupied by our Guest rooms, so even though we’re small, you will never feel as though we’re crowded, in fact when we are fully booked our resort feels almost as though you’re the only Guest here.

SAVE YOUR MONEY: Book direct on our website and save between 15-25% depending on your length of stay and whether you pay by cash or credit card. We're not quite sure why so many people choose to pay more booking somewhere else. During periods of high occupancy you may see only a room type available called Hot Deal Deluxe. This is a flexible low room rate which starts as Room Only (w/o breakfast) and then you can add breakfast any any other options you like on the second page. It is our lowest rate. We pass on commission savings directly to you OUR Guest.

PACIFIC IS A DESTINATION FULL SERVICE RESORT: We find from watching / reading our reviews the happiest Guests are those who are looking for a top quality full service resort where you can stay inside the resort for days on end using our 5 star Food and Beverage Service, enjoying our full range of facilities without breaking the bank. Guests who search out the absolute cheapest of everything might prefer to try another place closer to town.

REVIEW DRIVEN IMPROVEMENTS: As you might have noticed our reviews are very strong. So we can’t make an easy shortlist of problem areas, but rather we analyze 5 star reviews for comments which might provide ideas for areas which can still be improved or in the case of Food and Beverage rebalance the menu to suit as many Guest needs as possible. Any suggestions are always welcome.

DINING NOTES: We love all the great comments about our F&B service since our major menu revision in Aug 2017. But actually "THE DINING ROOM AT PACIFIC CLUB" is a separate business. Therefore we would kindly appreciate if folks would share their more detailed Dining Experiences in the TripAdvisor Listing for "The Dining Room". We can seat over 120 people throughout our indoor and Al Fresco garden dining areas in our 33 room resort so you’ll never have to worry about us being overcrowded. Thank You in advance for sharing more, here is the exact text you can copy to find our Dining Room listing:

“The Dining Room at Pacific Club“ , we'd post the link but Tripadvisor won't allow posting of links :-(

LAUNDRY Guests are loving our Chinese Laundry service which offers 5 star quality priced by the kilo same as you would find on the street. The main difference is we have professional laundry equipment and therefore can deliver a much higher quality and faster service. Pls let us pamper you on holiday and help you get everything clean before you leave for the next stop on your trip where you will most likely find the hotel's laundry service far more expensive :-). Please note, we still have our laundry by piece service same as most hotels. Any suggestions are welcome.

MAP & GETTING AROUND - Pls take advantage of the marked up Interactive Google Map on our website to maximize your walking options to the beach or town. There are options such as walking around the largest beachside park in Phuket which aren’t shown in a normal Google map. If you can't walk, please use our shuttle which you should book in advance cause most people don't use it on account it's only a 10 minute walk to beach.

DELAYED REVIEW RESPONSES - Please know we read all reviews as they come in. But we also prefer to respond after a couple reads, so sometimes our responses might take up to two weeks. Thanks for everyone's patience.

And finally, I would like to personally Thank our team for doing such a good job. The number and quality of reviews during the last year is fantastic and it's amazing how many Guests actually remember our staff by name.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed in 401, a 4th floor 2 bedroom apartment with another couple. It was spacious and had a lovely view over the roof tops to Karon Beach and the Andaman Sea. Staff were all very helpful, the atmosphere relaxed and the facilities great. We would not hesitate to return here on our next trip to Phuket.

Stayed: June 2018
3  Thank bribren1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERIC C, Owner at Pacific Club Resort, responded to this reviewResponded 4 weeks ago

Dear Bribren1,

Thank You kindly for visiting and sharing.

We'd like to inform everyone we are planning to expand evening service at the SkyPool for dinner. We have only two tables available so we kindly suggest folks book in advance for one of the best venues available in Phuket for private dining.

Thanks again for visiting and wish you Safe and Happy Travels,

Team Pacific (pls read News & Comments below to improve your experience)


REVIEW INSPIRED FOOTNOTE WITH NEWS & CURRENT INFORMATION BELOW:

WE REALIZE YOUR TIME IS VALUABLE and shout out a big thanks to those who take time to review us :-).

SAVE YOUR MONEY: Book direct on our website and save between 15-25% depending on your length of stay and whether you pay by cash or credit card. We're not quite sure why so many people choose to pay more booking somewhere else. We pass on commission savings directly to you OUR Guest.

PACIFIC IS A DESTINATION FULL SERVICE RESORT: We find from watching / reading our reviews the happiest Guests are those who are looking for a top quality full service resort where you can stay inside the resort for days on end using our 5 star Food and Beverage Service, enjoying our full range of facilities without breaking the bank. Guests who search out the absolute cheapest of everything might prefer to try another place closer to town.

REVIEW DRIVEN IMPROVEMENTS: Currently we're rated 4 star but after analyzing what todays’ Guests are really looking for we found most want the highest quality resort at a reasonable price as opposed to the absolute cheapest price. So we are currently improving our property behind the scenes to reach 5 star ranking. But don't worry, we also figured out we can deliver this experience for only about 10% higher rates :-) As usual most of the updates are based on review feedback, direct Guest contact, and research by testing what other hotels are doing. Any suggestions are always welcome.

DINING NOTES: We love all the great comments about our F&B service since our major menu revision in Aug 2017. But actually "THE DINING ROOM AT PACIFIC CLUB" is a separate business. Therefore we would kindly appreciate if folks would share their more detailed Dining Experiences in the TripAdvisor Listing for "The Dining Room". As you probably noticed we can seat over 120 people throughout our indoor and Al Fresco garden dining areas. Yet with only 33 rooms we can't fill all the tables and would love to get walk ins :-) Don't worry we will still be able to provide the same standard of service even if we have extra walk in Dining Guests. Thank You in advance for sharing more, here is the exact text you can copy to find our Dining Room listing:

“The Dining Room at Pacific Club“ , we'd post the link but Tripadvisor won't allow posting of links :-(

LAUNDRY Guests are loving our Chinese Laundry service which offers 5 star quality priced by the kilo same as you would find on the street. The main difference is we have professional laundry equipment and therefore can deliver a much higher quality and faster service. Pls let us pamper you on holiday and help you get everything clean before you leave for the next stop on your trip where you will most likely find the hotel's laundry service far more expensive :-). Please note, we still have our laundry by piece service same as most hotels. Any suggestions are welcome.

MAP & GETTING AROUND - Pls take advantage of the marked up Interactive Google Map on our website to maximize your walking options to the beach or town. There are options such as walking around the largest beachside park in Phuket which aren’t shown in a normal Google map. If you can't walk, please use our shuttle which you should book in advance cause most people don't use it on account it's only a 10 minute walk to beach.

DELAYED REVIEW RESPONSES - Please know we read all reviews as they come in. But we also prefer to respond after a couple reads, so sometimes our responses might take up to two weeks. Thanks for everyone's patience.

And finally, I would like to personally Thank our team for doing such a good job. The number and quality of reviews during the last year is fantastic and it's amazing how many Guests actually remember our staff by name.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Cannot say enough about good things about Pacific Club Resort. Fantastic service from beginning to end, Top to bottom. From the Booking to the Room, (Studio Suite). From the Housemaid Noi, to the rest of the hotel Staff. Just an amazing vacation experience at a small but perfectly wonderful resort. Pool Staff was great, Dining staff was great. The reservation team even managed to satisfy my request for the same room. Would recommend the Pacific Club Resort to anyone planning a visit to Phuket. Already planning my return.

Room Tip: High Floor with a View of the Sea
  • Stayed: May 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ERIC C, Owner at Pacific Club Resort, responded to this reviewResponded 4 weeks ago

Dear James B,

Thank You kindly for visiting and sharing.

We're really pleased you enjoyed your second visit as much as the first. Even for myself I often find places I loved the first time don't have as much appeal second time probably just because a great first visit sets the bar fairly high for the second visit, so it's a really strong compliment. Thx and we hope you'll have a chance to give us a third try !!!

Thanks again for visiting and wish you Safe and Happy Travels,

Team Pacific (pls read News & Comments below to improve your experience)


REVIEW INSPIRED FOOTNOTE WITH NEWS & CURRENT INFORMATION BELOW:

WE REALIZE YOUR TIME IS VALUABLE and shout out a big thanks to those who take time to review us :-).

SAVE YOUR MONEY: Book direct on our website and save between 15-25% depending on your length of stay and whether you pay by cash or credit card. We're not quite sure why so many people choose to pay more booking somewhere else. We pass on commission savings directly to you OUR Guest.

PACIFIC IS A DESTINATION FULL SERVICE RESORT: We find from watching / reading our reviews the happiest Guests are those who are looking for a top quality full service resort where you can stay inside the resort for days on end using our 5 star Food and Beverage Service, enjoying our full range of facilities without breaking the bank. Guests who search out the absolute cheapest of everything might prefer to try another place closer to town.

REVIEW DRIVEN IMPROVEMENTS: Currently we're rated 4 star but after analyzing what todays’ Guests are really looking for we found most want the highest quality resort at a reasonable price as opposed to the absolute cheapest price. So we are currently improving our property behind the scenes to reach 5 star ranking. But don't worry, we also figured out we can deliver this experience for only about 10% higher rates :-) As usual most of the updates are based on review feedback, direct Guest contact, and research by testing what other hotels are doing. Any suggestions are always welcome.

DINING NOTES: We love all the great comments about our F&B service since our major menu revision in Aug 2017. But actually "THE DINING ROOM AT PACIFIC CLUB" is a separate business. Therefore we would kindly appreciate if folks would share their more detailed Dining Experiences in the TripAdvisor Listing for "The Dining Room". As you probably noticed we can seat over 120 people throughout our indoor and Al Fresco garden dining areas. Yet with only 33 rooms we can't fill all the tables and would love to get walk ins :-) Don't worry we will still be able to provide the same standard of service even if we have extra walk in Dining Guests. Thank You in advance for sharing more, here is the exact text you can copy to find our Dining Room listing:

“The Dining Room at Pacific Club“ , we'd post the link but Tripadvisor won't allow posting of links :-(

LAUNDRY Guests are loving our Chinese Laundry service which offers 5 star quality priced by the kilo same as you would find on the street. The main difference is we have professional laundry equipment and therefore can deliver a much higher quality and faster service. Pls let us pamper you on holiday and help you get everything clean before you leave for the next stop on your trip where you will most likely find the hotel's laundry service far more expensive :-). Please note, we still have our laundry by piece service same as most hotels. Any suggestions are welcome.

MAP & GETTING AROUND - Pls take advantage of the marked up Interactive Google Map on our website to maximize your walking options to the beach or town. There are options such as walking around the largest beachside park in Phuket which aren’t shown in a normal Google map. If you can't walk, please use our shuttle which you should book in advance cause most people don't use it on account it's only a 10 minute walk to beach.

DELAYED REVIEW RESPONSES - Please know we read all reviews as they come in. But we also prefer to respond after a couple reads, so sometimes our responses might take up to two weeks. Thanks for everyone's patience.

And finally, I would like to personally Thank our team for doing such a good job. The number and quality of reviews during the last year is fantastic and it's amazing how many Guests actually remember our staff by name.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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