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All reviewstram stopeasy accessfitness room isday ticketprivilege roomcity centrelarge tvhotel entrancegood sizeinternet connectionbusiness hoteltea and coffee making facilitiesroom servicequiet areaan excellent hotelgood nights sleepbusiness trip
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Reviewed 1 December 2016

Close to motorway, but sat nav assistance for last 1km much appreciated. Unimposing from outside, but very warm welcome & able to check in before midday. Standard room was very comfortable & well lit & a view overlooking lawns & trees rather than the car park was appreciated. We benefited from a set menu dinner which we were surprised to see on a Saturday evening. An excellent breakfast was part of our pre-pay deal.
Service was prompt & efficient (eg for extra pillows, tea etc.)

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank jon52476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 5 December 2016

Dear customer,
Many thanks for your comments after your stay in our hotel.
We hope to see you again for your next stay in our region.
Very best regards.
Yours sincerely.
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2016

This must be one of the best Mecure hotels I have stayed in. I am currently working in Lille and have now been here for over 3 months. All the staff are exceptional, there is ample free car parking. Its location is great close to the centre just one road and in less than 10 minutes you are in the heart of Lille. The bar is cosy and quiet and great for a beer or just a coffee. The restaurant offers a fantastic choice of food from steak - Salmon - salads to Burgers and chips.
The rooms are very clean and spacious which is usually hard to find in hotels, however here it is just great. I can not recommend this hotel enough, it needs to be visited to be appreciated.

Room Tip: all rooms are quiet, however ask for a room facing the gardens as apposed to the car park, for a better view and more tranquillity.
  • Stayed: November 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank theblade70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 18 November 2016

Dear Customer,
Many thanks for your comments !...
We hope to see you again for your next stay in our region.
Very best regards from all the team !...
Denis Pierrel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2016 via mobile

My family booked this lovely hotel and was very happy.Wow it's a great hotel and location. Rooms were clean and spacious. I work for 5 star hotel so I was impressed. Found the staff all friendly and helpful especially Alix at Front Desk who know all her guests by name, that's so important that you are not just a room number.The breakfast buffet was great. Nice selection with everything you could want. I felt like a princess everyday due the servers in the breakfast restaurant as well. I'm planning to go back the next time I'm in Lille!

Stayed: October 2016, travelled with family
Thank Winster72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 16 October 2016

Dear customer,
Many thanks for your wonderful comments and see you for your next stay in Lille, with great pleasure of course !...
Sincerely yours.
Denis Pierrel
Général Manager

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Reviewed 17 September 2016 via mobile

Stayed here one night on business. Hotel was clearly signed posted from the main road so it was easy to find! There was ample free parking. Check in wasn't that quick but appreciate that someone was2 being trained up. Room was ok, bedroom funiture was a bit tired but rest of the room was fine. The bed was massive and very comfortable. Dinner in the hotel restaurant was ok, it did seem to lack any sort of atmospheare and service was slow and not very attentive. I didn't think there was that much choice at breakfast. I would stay again though based on having a great nights sleep.

Stayed: September 2016, travelled on business
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 3 October 2016

Dear customer,
Thank you for your comments concerning your stay in our hotel, which help us to progress everyday to better satisfy all our customers.
Hoping to have the pleasure to receive you again,
Best regards.
Denis Pierrel
General Manager

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Reviewed 14 September 2016

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Denis P, Directeur général at Mercure Lille Metropole Hotel, responded to this reviewResponded 3 October 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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