Booked a year in advance. Booked a NEW platinum caravan at milkwood way. Arrived and yes we were in milkwood way but it was most definitely not a new platinum caravan, at most it was a standard. Very very shabby, holes in the kitchen cupboards, dents in the fridge which also had an inch worth of dust on top. The floor was ripped. Basic furniture. The website states “exquisite interiors”, this was not “exquisite” it really was awful. The website made it look beautiful, it wasn’t. Complained to reception, complained afterwards and then again and no one has been interested. We DID NOT get what we booked and paid for. We booked a NEW PLATINUM caravan which we did not get. Refused to stay in it.
Sort your website out, stop misleading people and take responsibility.
On a brighter note the site is lovely with sea views, which by the way you can’t see at all from milkwood way, not even a glimpse so don’t pay extra for the “best location” as it’s not, caravan 23 at milkwood way is not a new platinum caravan that you think your getting so if your offered that REFUSE IT straight away to save yourself some disappointment!! Book a caravan on site so you have the lovely sea views. Ended up staying in a 2 bed downgrade (prestige) which was by far a lot LOT nicer then the NEW PLATINUM grade.More
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