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All reviews mash and barrel on site swimming pool papa johns prestige caravan holiday park live lounge central heating mini golf entertainment team my son entertainment complex great caravan brilliant holiday lovely site sea view boat trip
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12 - 17 of 1,045 reviews
Reviewed 8 September 2021 via mobile

Husband and I were desperate for a holiday and decided on Quay West. Reading the reviews really put a downer on things, however, on arrival these fears evaporated. The small site is in a perfect location right next to both the beach and town. The beach is lovely and accessed easily if you have no mobility problems. It us absolutely brilliant being able to walk into town to the lovely eateries. I think that lots of people forget that we are still in a pandemic, things are extremely difficult for holiday companies. Yes we are on holiday, but restaurants closing and having to book at 9.00 am isn't the end of the world. Just be understanding and get on with enjoying yourself

Date of stay: September 2021
Trip type: Travelled as a couple
Thank rosiedog187069
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 September 2021 via mobile

We stayed for 5 nights with a 18 month old and 7 year old. Upon arrival to the park we were told we couldn't check in to our caravan until 6pm but could use the park and facilities.

Walking around we soon found that a lot of the activities weren't running or book on the day only. A lot of this was down to Covid but still seemed slightly unfair considering we payed extra for the entertainment pass. The aerial obstacle course was out of action when we turned up, the Segway experience was being held on a concrete tennis court and looked painfully dull for the poor kids taking part.

The swimming pool was pretty basic with a jacuzzi, small toddler pool with a slide and an outdoor pool area. This was also book on the day so you had to turn up at the entertainment complex 9am to book your slot for the day, if you didn't there would be no Guarantee of a place.

A lot of the park is looking worn and tired, the one play park on site was in a bad state of disrepair, taped off with out of order signs and barriers. Looking at previous reviews it seems this has been the case for a while, so should have been repaired in time for peak season.

There is a mini golf course on site but again was looking worn and tired, on one of the holes there were rusty screws hidden inside a windmill you had to put your hand in to retrieve your ball, a bit of a worry for small children.

There were two eateries on site but one of them was closed on the first night due to Covid, leaving us struggling to find somewhere to eat on the first night. Food in the mash and barrell was nice, although we were told that we could have entertainment packs to keep the kids occupied but when asking a member of staff for a couple they were out of stock.

Evening entertainment was lackluster with quality varying night on night. There was a quiz held on a Thursday which was painful to sit through, the poor girl hosting it seemed like she had been thrown in the deep end and did her best despite the issues, not a reflection on the staff member rather the management for letting her take it on out of her depth.

The area itself is lovely but very isolated so be careful, the park joins onto a beach cove which has a lovely walk to Cardigan Bay, a small costal village. The nearest super market is 18 miles away, there is a convenience store on site but you may want to stock up prior to turning up or face a lengthy car journey for supplies.

You will struggle to find activities for younger ones, unless you're willing to pay out in the on site arcade.

It might have been a better experience outside of the covid restrictions but the booking price should reflect the limitations of said restrictions. Unfortunately we won't be returning or recommending this park, there are definitely better Haven sites out there so book wisely!

Date of stay: September 2021
Trip type: Travelled with family
1  Thank simonpN4470CR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2021

The best thing about this park is the location.  Dog friendly beaches and areas within the site or close by in New Quay town are great too.
Bad points are more than I'd like to mention, starting with how disappointing it is to see dog mess around the park on a frequent basis. 
The bins are overflowing constantly and the area is not well maintained.
Upon arrival we had no towels so I sent my husband to ask at reception as we had booked and paid for a platinum which supposedly comes with towels. He came back horrified at the way Eirwen in reception had spoken to him. She was rude and should never be in a job with the general public if she speaks to guests like that. Apparently we weren't entitled to towels and we were in a prestige, not a platinum. He left as reception was filling up with other guests and she made him feel stupid for asking and left him completely humiliated. She even told him to buy some from the shop next door!  Within minutes someone else called from reception to apologise to us about Eirwen and within half an hour we had a delivery of towels.
Our food parcel we had booked was cancelled due to lack of stock within the area and a refund was given. This couldn't be helped and we found the little onsite shop handy for bits and bobs.
Staff at the shop were kind and friendly so cannot fault anything here as it was well stocked with a fresh selection of bread and pastries daily.

The van itself,  33 Glamorgan certainly didn't feel like a platinum.  It is filthy, deepdown filthy. The sofas need a damn good clean. Shockingly smelly and stained. The carpet has seen better days and needs a deep clean. I liked all of the dog hair clumped under the chair (the vacuum clearly didn't make it that far). Quite a lot of surface dust and didn't quite fancy the remnants of the previous occupants food over the cutlery, fish fingers on the oven baking tray and cheese left in the grater although it was kind of them to leave it all for us.  The bathroom blinds look like they've never been cleaned, thick grime on the surface. The toilet seat has some nasty ground in stains and the kitchen bin had to be cleaned thoroughly as it was so dirty.  The decking is in a sad state, scratched and generally unkempt plus overgrown bushes blocking the view (which wasn't the view we were expecting with a platinum!)
The gardeners cut the grass and bushes, leaving twigs and grass all over both our cars and really didn't care about tapping cars with the mowers. Not once were we asked to move our cars to allow easy access. 
The USB plugs in the living area make a high pitched noise when plugged in too. Not sure if this is a safety issue or just normal?
Food. So, breakfast at the Mash and Barrell is a shambles. Best to cook something yourself or go elsewhere. Pancakes you could break your teeth on, warm OJ, curdled yoghurt, burnt toast. No substitutions even for someone with allergies or offer to purchase alternative items at a higher price. Absolutely awful customer service, no one knows the answer to anything if you ask a question and they just don't care to be honest. It really put us off. Check your bill too as we were overcharged an extra meal.
Our tables were cancelled due to rain, twice (we brought a dog do needed outside tables) and they said we couldn't sit outside but if you questioned it, they allowed it.
Tea at the Mash and Barrell was OK, food was nothing special, relatively fast service and decently cooked and presented, again if you requested a change due to an intolerance, this was noted by the server yet ignored by the kitchen. Jamie is amazing though, a genuinely lovely lad who is happy to be there and a friendly face. All of the evening staff here are kind and friendly and the morning staff need to take note.
I have stayed in Haven parks on occasions  before, so I know what most of the caravan grades are like but I am really disappointed that we paid £2000 for a week in a filth ridden van in need of a deep clean, covered in bushes, no view, when other people here with the same grade van paid a lot less. They offer a price guarantee which is clearly not true.
Due to the state of the platinum van we had booked and paid for and reception (Eirwen) being so rude, I decided to call Haven and ask advice before we left the park.  They confirmed we had indeed been allocated a lower grade model! The manager in the reception, Andrea was lovely, couldn't apologise enough and said she would get back to us with what happened. 24 hours later we had a call from someone offering a refund of £350, still no explanation as to why we were allocated a different van and the fact we were lied to to make us think we were in a platinum is just shocking. If you think your holiday home isn't what you paid for, call Haven direct, don't go to the reception as you'll be lied to. This will certainly be the last time I book with Haven.

Date of stay: August 2021
Trip type: Travelled with family
2  Thank Leelooey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 August 2021 via mobile

Stayed in a deluxe caravan August 21.

Good bits.

The beach is fantastic.
Caravan was modern, clean and spacious.
New quay is lovely
Surrounding area is great as well, visited a number of surrounding attractions, cardigan Castle, abereron.
Kids disco great fun for the kids.
Drinks ordering app is OK and drinks service was quick.
Noisy neighbours, on their first night they invited loads of friends over for a party. Camp night manager was very good at sorting it out.

Bad bits.
We were in the park when the climbing frame collapsed, my daughter was on it 30 seconds before.
The rest of the park and mini golf is falling apart.
Outdoor pool was freezing, definitely not heated.
Mash and barrel was closed due to staff being pinged, not Havens fault.
Bins were overflowing.

Overall and average park, no where near as good as riviera sands in cornwall. Better to use it as a base for exploring g rather than a holiday park.

Room tip: Due to time of year and presumably coming all local restaurants and pubs were booked up solid for food reservations.
Date of stay: August 2021
Trip type: Travelled with family
Thank Newportboy1980
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2021 via mobile

We stayed in a standard 3 bed van, they seemed very squashed in together and could hear everything the neighbours were doing.
The site is very hilly so we had trouble getting our car around as it kept grounding.
There is a steep rugged trek down to the beach but is georgous when you get there, same as the town.
Sadly we was unable to book any activities so the kids had nothing to do but go to the beach, by day 5 they was bored of that, the playpark is in need of repair.
It was beautiful but struggled as I have bad knees so wouldn't go ba k

Room tip: If you have bad knees or back avoid this area. If you have a low car avoid this site. Absolutely beautiful with stunning views.
Date of stay: August 2021
Trip type: Travelled with family
Thank TreacleDawn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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