This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

Generally, the villa was kept clean. However, there was a stench from the toilet throughout our stay there. While we feedback twice about it, nothing the staff did could help get rid of the stench. Service staff were quite friendly. Another thing to note is the buffet breakfast served was beyond terrible. It was really really bad. The food tastes bad, not nice at all. Coffee was blend. The chef at the egg station was terrible at making eggs. The management should look into improving the standards of the food served, especially when breakfast is the first meal to start travellers’ day. For the price paid per night, we are definitely expecting much better food served and better amenities.

Nice place to stay for 1 night in Bintan.. Decent sized pool and rooms! Good for 4 adults. Nice to chill in the villa, but note that nothing much except a in-house minimart nearby, need to take taxi or shuttle to malls or restaurants outside of villa compound. We brought our own wine and snacks from Singapore ;) Hotel gave free bday cake upon request for bday celebration :p