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avimin
Singapore, Singapore

Summary: Impressive and luxurious experience (if you can foot the bill and the tips)!

4.0 of 5 bubblesReviewed 16 Dec 2019
We (4 adults + 1 child) stayed for 4 nights in Tortoise C – Kwa Villa. This particular villa is located right at the top of a sea-facing cliff. There are 3 bedrooms, with 2 opening to the pool and sea. The view of the sea is enchanting and it doesn’t get any more private than this. Wake up on a lazy morning in the master bedroom to this picture perfect view (photo attached). Comes with a good medium sized pool which is 1.5m at the deep end…its ‘almost’ an infinity pool as there is a villa wall that comes between most snaps, unless you take it an angle. Luxurious use of space inside and outside the villa. The buggy is a good little addition and is very relaxing and useful to drive around to all the different resort facilities. The resort is really huge in size, so the buggy is a must-have. Comes with a fully equipped kitchen and a good selection of complimentary drinks (alcoholic and non-alcoholic), which are refreshed every night. The villa does show a degree of wear and tear, especially with the bathroom fittings, curtains and doors. It might be an acceptable compromise for the private villa experience – just be sure you know how private it really is as it’s almost borderline isolated. Of course, there are some who prefer exactly that experience. The chef and staff at Spice restaurant deserve special mention – the food, be it Indian or Indonesian, was consistently delicious in sufficient quantity and assortments. There are sparrows flying around in this ‘open-concept’ restaurant and some might not like that. Complimentary breakfast is a standard spread with adequate options (irrespective of whether it is at Spice or at the Coffee Shop). We did go down to the range to try our hand at archery and air rifles. The complimentary bowling coupons were a nice touch and the facilities were well maintained. We also went for the off shore adventure for 3 and this was also a good adventurous experience. The crew in charge take adequate safety precautions and are very skilled. All the staff at the resort were friendly and courteous.

Things to be wary of –

1. The door between the outdoor shower and the inner bathroom had a small gap. At midnight, a giant centipede (see photo) crawled in and hid behind the toilet. I think more pest control in such isolated villas, especially before the monsoon season should be mandatory. I dread to think what I would have done if it had crawled into our kid’s bed or when someone was using the toilet.

2. There are no wipers on the buggy and not enough lights on the roads. Add heavy rains, several speed humps as well as ups and downs making it very difficult to drive at night in such conditions. More overhead lights in the resort would be a welcome safety addition, especially because the roads are also shared with other regular automobiles and buses.

3. There is a small pathway adjacent to the villa from where you can climb down to the tiny rocky beach below. At high tide, the waves are very strong and the sand recedes from your feet very quickly. If you are not careful, you could hit your foot in the sharp rocks easily (some which are buried just a few inches below the sand). Do not let children or weak swimmers go alone – the presence of the rocks is tricky and the water can suddenly rush up very quickly.

4. Everything is on the pricier side and a service charge is added to every bill. Everybody expects a sizeable tip (I am talking $5 - $10 tips) in addition to the charge. This becomes a bit awkward when they are looking at your hands rather than your face, for every small interaction. It’s a bit unusual to expect tipping in addition to a service charge for even bare minimum services and perhaps, the hotel staff could be compensated more adequately. The hotel could then advertise that tipping is not required unless it is for exceptional service at the client’s discretion.
Date of stay: December 2019
Room Tip: Don’t come here in December (or the rainy season). We weren’t prepared for thunderstorms that...
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NirwanaGardens, Public Relations Manager at Nirwana Gardens - Indra Maya Pool Villa, responded to this review
Responded 16 Dec 2019
Dear avimin,

Thank you for taking the time to write your review of your recent holiday at Nirwana Gardens. We are glad you enjoyed the accommodation, facilities and activities provided, as well as, that the food met your expectations during your stay. Do be assured that we are reviewing the additional points you have brought up and continue to work hard to ensure that we deliver the best to our guests. We hope you give us the pleasure to create more wonderful memories in the near future at Nirwana Gardens.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    9 - 14 of 164 reviews
    Reviewed 31 October 2019

    You get to drive your own buggy? Amazing! It's super convenient when driving around to different activities in the resort and gives you the freedom to explore.

    The privacy of your own villa and pool, the gorgeous views, the excellent housekeeping and service, and the rooms are 10/10. Honestly would not hesitate to recommend to others.

    If you can afford to pay more, stay here. And if you want to save a little, just bring your own food because the resort's restaurants are on the pricey side (but Kelong Seafood restaurant was soo good).

    Date of stay: October 2019
    Trip type: Travelled with friends
    2  Thank R n
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    NirwanaGardens, Public Relations Manager at Nirwana Gardens - Indra Maya Pool Villa, responded to this reviewResponded 13 November 2019

    Dear R n,

    Thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you once again and to give us the pleasure to create more wonderful memories in the near future at Nirwana Gardens.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 October 2019

    I would like to thank all the staff at Nirwana Gardens for a wonderful holiday for and my family over the weekend, from 26-28 Oct 2019. It was our first visit to Bintan.
    We stayed in Indra Maya - very nice villa. The staffs were very helpful. The use of the buggy was very helpful to get around. We tried the various games and enjoyed the nice food at Kelong (we went twice), breakfast at Mayang Sari and Nirvana Resort, Noodle restaurant, spice and BBQ at the villa.
    And, appreciate the arrangements for the ferry tickets ready for the trip back to Spore.
    Thank you once again and for making it a truly enjoyable holiday for my family.

    Date of stay: October 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank J T
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    NirwanaGardens, Public Relations Manager at Nirwana Gardens - Indra Maya Pool Villa, responded to this reviewResponded 13 November 2019

    Dear J T,

    It is a great pleasure to learn that our team members highlighted your recent family stay at Nirwana Gardens. Thank you for your compliments and for letting us know how much you enjoyed your experience with us. We strive for excellence and it truly makes our day to hear that you had such a great time with us. We look forward to seeing you again soon.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 October 2019

    We were in Kwa Villa, and the experience was simply amazing. The pool, the view of the sea is out of this world, and the villa is beautiful, equipped with full kitchen. We will definitely come back to the same villa.

    Date of stay: October 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Aure712
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    NirwanaGardens, Public Relations Manager at Nirwana Gardens - Indra Maya Pool Villa, responded to this reviewResponded 25 October 2019

    Dear Aurecolomer,

    Thank you very much for your positive comments. We are delighted to hear of your compliments and for letting us know how much you enjoyed your experience with us. Thank you for your kind review and we hope to have you with us again when you plan your next visit to Bintan.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 September 2019 via mobile

    Booked the villa through company portal. Is a villa alright. But not well maintained. At the entrance etc there was a fountain with no water etc. I guess upkeep expenses are too high.

    Overall clean and amenities like shower gel and toothbrush provided. But items are not replenished daily unlike the usual villas we have stayed at. Towels are also not changed daily. Housekeeping at an additional charge including emptying of rubbish bins in the kitchenette. This may be due to the villa is under company not the usual booking outside. Rate is company rate and cheaper compared to outside booking.

    Villa has 3 bedrooms all with own attached bathrooms. One of the bathrooms has water leaking and thus hot water not working. 2 sofa bed in the living room. Master bedroom has a day bed and a sofa bed on top of the king sized bed. Total I would say whole villa sleeps 10 comfortably.

    Mosquitoes along the road at night leading to villa. Suggest not to loiter around outside villa for too long before heading back to villa or hopping on to buggy if you are heading out.

    No extra bin bags were provided also if not we could have emptied our own bins to the main bins along the road.

    Short walk to the beach. Husband and young son went. I didn't follow.

    Villa comes with own buggy for easier travel within the resort. Facilities shared among whole nirwana gardens including restaurants and facilities like ATV, shooting range (with Bow and arrows). Good choice of food but very expensive. Certain restaurants are only open on certain days for certain meals like a noodle restaurant only serves dinner but we headed there for lunch and only upon arrival we see the sign at the entrance :( Since there is a fully equipped kitchenette including a rice cooker, will suggest to bring food to cool simple one pot meals :) there is a dulce gusto coffee machine but no capsules are provided, probably because this is under the company booking too.

    Overall for a short getaway just one hour from singapore, indra maya has spacious villa and nirwana gardens has all amenities like food and activities to make your stay fun and fulfilling.

    Date of stay: June 2019
    Trip type: Travelled with family
    Thank Nixnaw
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    NirwanaGardens, Public Relations Manager at Nirwana Gardens - Indra Maya Pool Villa, responded to this reviewResponded 25 September 2019

    Dear Nixnaw,

    Thank you for sharing your stay experience. Your feedback is definitely important to us and we will forward to the management for their attention. As what you have deduced, your stay was booked and owned under the villa owner, owners are prior informed that additional requests (including residential housekeeping services and amenities etc) are available - for which appropriate charges apply due to the agreement made hence the more competitive rate given. We do provide the full amenities if the booking was made through our official site. Rest assured, your feedback has been shared with the team and we appreciate you for giving us the opportunity to enhance the guest experience. On behalf of all the staff of Nirwana Gardens, we wish to thank you for your past stay with us and we hope for another opportunity to deliver a better experience to you in the near future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 July 2019

    Perfect location for a hide-away for a few days. Very nice and clean villas, I recommend the KWA villa, very nice sea view. Perfect service. A lot of good restaurants available in the resort. High security. Perfect.

    Room tip: Villa Kwa ist super. Super Blick. Gute Ausstattung.
    Date of stay: July 2019
    • Trip type: Travelled with family
      • Rooms
      • Cleanliness
      • Service
    3  Thank 270franziskak
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    NirwanaGardens, Public Relations Manager at Nirwana Gardens - Indra Maya Pool Villa, responded to this reviewResponded 13 August 2019

    Dear 270franziskak,

    Thank you for your compliments and for letting us know how much you enjoyed your experience with us. Our staff is heartened to receive your special mention and we are pleased to know that your time with us was enjoyable. We are truly happy that you enjoyed the beauty of our resort and we hope you give us the pleasure to create more wonderful memories in the near future at Nirwana Gardens.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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