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Reviewed 17 June 2012

It's a nice place to have a relaxing getaway with friends and family. Nice beach with some activities to do (Leisure centre has Laser Quest, Archery, Air rifle...). However, no wifi.

If you're ordering Rm service and misses Singaporean food, the Mee Goreng is not bad :)

  • Stayed: June 2012, travelled with friends
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Thank Huishan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

We would like to bring to your notice that we do have wi-fi service at our resort. Guests can purchase the access password for the wi-fi at our business centre located at the lobby.

Thank you once again for your feedback

We look forward to welcoming you again at our resort.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

If you are looking for a cool and happening getaway close to Singapore, this your place, except for the value for money bit and being absolutely off the main Bintan area and once you are in there you're at their mercy they would take you to places where they have tie ups with and their own market places too. As a tourist we don't like such one upmanship and would like to be exploring rather than being tied to compulsions. Apart from this the property is great, the rooms are fantastic right sized and well equipped.

  • Stayed: June 2012, travelled with family
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2  Thank motwani_manish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

However, we would like to share with you that one of the very reasons our guests like our resort is the fact that it is away from the usual “huzz & buzz” of the city life. Our resort is also a “destination” in itself offering guests a wide range of leisure activities and hosting a range of shopping options.
For our guests who still want to go around the island, we do offer transportation facility which can be booked in prior at the concierge desk.

Thank you once again for your feedback

We look forward to welcoming you again at our resort.
Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2012

Bintan Lagoon Resort is a very nice hotel for those who want to relax and have a "spa" holiday for 2-3 days. We were staying in Singapore for 10 days and we decided to 'escape' for a weekend to a quite and peaceful place where nobody would disturb us. Bintan lagoon resort has just been the right choice! We stayed in a nice Suite and enjoyed foot massage on the beach, 'lulur' ritual at the Resort's Spa and a lot of delicius breakfast and food in the dinning area of the Resort which was just great!! Very polite stuff ready to help you in everything you need. We had a very relaxing weekend. And that's what this Resort is for. Recommended for 2 or 3 days maximum. To relax and go back home full of energy!

  • Stayed: February 2012, travelled as a couple
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1  Thank Yioanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

The title of your review “A nice resort to relax for the weekend” is very much appropriate and best describes our resort. Our newly-renovated rooms, private beaches, sea-sports, golf-courses and other leisure activities make our resort the ideal destination for a weekend holiday.

It gives us pleasure to hear that you have enjoyed your stay at our hotel.

We look forward to welcoming you again at our resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2012

Was at the Bintan Lagoon Resort,with my family & friends for 3 nights from 1st to 4th of June. It is a huge resort having two swimming pools that are well maintined . It also has two golf courses , but i didnt visit it.During our stay it was quite hot & humid outside, & the hotel lobby & coffee shop does not have airconditioning.The beach is very close to the resort & there are quite a few water sports activities,that could be done.Although pretty expensive,we did snorkeling, bannana boat, & water scooter. The beach was pretty clean too. The staff at the water sports centre was well experienced & courteous.The rooms were decent, but the bathroom,especially the bath tub area requires attention. The bath tub is placed in such a way that while bathing excess water falls on the floor below , as there is no shower curtain.This wets the whole bathroom floor. Regarding food we had buffet breakfast daily & dinner at the hotel coffee shop.The breakfast had good variety, & the menu was different daily. The only drawback is that the plates smelled foul, & it was difficult for a vegetarian person to eat in those plates. Also saw tiny cockroaches on our table,quite often. So please have the plates cleaned properly & see that they are odourless & smell free. There was daily buffet dinner at the coffee shop , & had different menus daily like seafood, grill & barbecue, mediterian & italian. we didnt try it as we found it too expensive. We ordered a la carte.Also there are very few indian non -vegeterian& vegetarian dishes.I suggest the hotel adds a few more indian dishes. Also got to know that there was an indian chef & we asked the captain to call him, but unfortunately he had retired for the day early.
Also ordered pizza & pasta from the italian restaurant for the kids , which they politely served us at the coffee shop. It was pretty good.
Went for an outing to Pasar Oleh Oleh. Its a good place to shop for souveniers, & the dining options are much cheaper & equally good. Booze & Dinner was cheaper.I recommend that you visit Pasar Oleh Oleh one evening.
Went for a day outing to Tanjung Pinang. Small city with a few souvenier , clothing,& shoe shops, which were pretty reasonably priced, & also has a small mall/department store called Ramayana Mall.Converted money to Indonesian Rupiah, & bought a few good chinese curios & vases.
All the transport bookings were done by the hotel travel desk , & I found them to be efficient & courteous.
To sum it up Bintan is good for 2 nights as you dont have much to do there then just relax.

  • Stayed: June 2012, travelled with family
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1  Thank zehan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

Thank you for sharing you experience with us in great detail… the private beach with clear & clean waters, the friendly service, wide range of leisure activities etc are all what make Bintan Lagoon Resort very special.

Your comments on the “room for improvement” are being incorporated into our “Continuous Improvement Plans”. Thank you once again for your feedback

We look forward to welcoming you again at our resort.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2012

Me and my family went to Bintan Lagoon Resort for 3D2N. We were so impressed at first as there was a performance put up to welcome us and there was complimentary ice lemon tea. The people at the front counter were very friendly. Everything is overpriced but i love the swimming pool and the bartender. When my family got back to our room, we discovered the lock was spoilt! Luckily there were some nice people who let us borrow their room phone and call maintainence. The safe was too safe and we could not reset it because the last person to use it locked it up but the staff handled it and asked us to put our valuables at the business centre. Loved the water slide, and the water ball. Overall i understand that there are other competetive hotels so

5 Star

  • Stayed: June 2012, travelled with friends
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2  Thank TheShadow627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

Thank you for sharing you experience with us in great detail… the warm welcome that you received, the friendly service that you experienced, the luxury-accommodation etc are all what make Bintan Lagoon Resort very special.

Thank you once again for sharing your experience with us.

We look forward to welcoming you again at our resort.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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