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“nice, but overpriced”

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Bintan Lagoon Resort
Ranked #6 of 8 Hotels in Lagoi
Reviewed 18 June 2012

Nice resort, very accessible from Singapore, and most of all great beach with clean water. However, with what it costs, they could better maintain the area at the beach (the chairs are ridiculous). The rooms were ok, and clean.

  • Stayed: June 2012, travelled as a couple
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1  Thank Herb360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

Your comments on the “room for improvement” are being incorporated into our “Continuous Improvement Plans”. Thank you once again for your feedback

We look forward to welcoming you again at our resort.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,030 - 2,034 of 2,758 reviews

Reviewed 17 June 2012

It's a nice place to have a relaxing getaway with friends and family. Nice beach with some activities to do (Leisure centre has Laser Quest, Archery, Air rifle...). However, no wifi.

If you're ordering Rm service and misses Singaporean food, the Mee Goreng is not bad :)

  • Stayed: June 2012, travelled with friends
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Thank Huishan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

We would like to bring to your notice that we do have wi-fi service at our resort. Guests can purchase the access password for the wi-fi at our business centre located at the lobby.

Thank you once again for your feedback

We look forward to welcoming you again at our resort.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2012

If you are looking for a cool and happening getaway close to Singapore, this your place, except for the value for money bit and being absolutely off the main Bintan area and once you are in there you're at their mercy they would take you to places where they have tie ups with and their own market places too. As a tourist we don't like such one upmanship and would like to be exploring rather than being tied to compulsions. Apart from this the property is great, the rooms are fantastic right sized and well equipped.

  • Stayed: June 2012, travelled with family
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2  Thank motwani_manish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

However, we would like to share with you that one of the very reasons our guests like our resort is the fact that it is away from the usual “huzz & buzz” of the city life. Our resort is also a “destination” in itself offering guests a wide range of leisure activities and hosting a range of shopping options.
For our guests who still want to go around the island, we do offer transportation facility which can be booked in prior at the concierge desk.

Thank you once again for your feedback

We look forward to welcoming you again at our resort.
Thank you.

Report response as inappropriate
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Reviewed 16 June 2012

Bintan Lagoon Resort is a very nice hotel for those who want to relax and have a "spa" holiday for 2-3 days. We were staying in Singapore for 10 days and we decided to 'escape' for a weekend to a quite and peaceful place where nobody would disturb us. Bintan lagoon resort has just been the right choice! We stayed in a nice Suite and enjoyed foot massage on the beach, 'lulur' ritual at the Resort's Spa and a lot of delicius breakfast and food in the dinning area of the Resort which was just great!! Very polite stuff ready to help you in everything you need. We had a very relaxing weekend. And that's what this Resort is for. Recommended for 2 or 3 days maximum. To relax and go back home full of energy!

  • Stayed: February 2012, travelled as a couple
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1  Thank Yioanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

The title of your review “A nice resort to relax for the weekend” is very much appropriate and best describes our resort. Our newly-renovated rooms, private beaches, sea-sports, golf-courses and other leisure activities make our resort the ideal destination for a weekend holiday.

It gives us pleasure to hear that you have enjoyed your stay at our hotel.

We look forward to welcoming you again at our resort.

Report response as inappropriate
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Reviewed 16 June 2012

Was at the Bintan Lagoon Resort,with my family & friends for 3 nights from 1st to 4th of June. It is a huge resort having two swimming pools that are well maintined . It also has two golf courses , but i didnt visit it.During our stay it was quite hot & humid outside, & the hotel lobby & coffee shop does not have airconditioning.The beach is very close to the resort & there are quite a few water sports activities,that could be done.Although pretty expensive,we did snorkeling, bannana boat, & water scooter. The beach was pretty clean too. The staff at the water sports centre was well experienced & courteous.The rooms were decent, but the bathroom,especially the bath tub area requires attention. The bath tub is placed in such a way that while bathing excess water falls on the floor below , as there is no shower curtain.This wets the whole bathroom floor. Regarding food we had buffet breakfast daily & dinner at the hotel coffee shop.The breakfast had good variety, & the menu was different daily. The only drawback is that the plates smelled foul, & it was difficult for a vegetarian person to eat in those plates. Also saw tiny cockroaches on our table,quite often. So please have the plates cleaned properly & see that they are odourless & smell free. There was daily buffet dinner at the coffee shop , & had different menus daily like seafood, grill & barbecue, mediterian & italian. we didnt try it as we found it too expensive. We ordered a la carte.Also there are very few indian non -vegeterian& vegetarian dishes.I suggest the hotel adds a few more indian dishes. Also got to know that there was an indian chef & we asked the captain to call him, but unfortunately he had retired for the day early.
Also ordered pizza & pasta from the italian restaurant for the kids , which they politely served us at the coffee shop. It was pretty good.
Went for an outing to Pasar Oleh Oleh. Its a good place to shop for souveniers, & the dining options are much cheaper & equally good. Booze & Dinner was cheaper.I recommend that you visit Pasar Oleh Oleh one evening.
Went for a day outing to Tanjung Pinang. Small city with a few souvenier , clothing,& shoe shops, which were pretty reasonably priced, & also has a small mall/department store called Ramayana Mall.Converted money to Indonesian Rupiah, & bought a few good chinese curios & vases.
All the transport bookings were done by the hotel travel desk , & I found them to be efficient & courteous.
To sum it up Bintan is good for 2 nights as you dont have much to do there then just relax.

  • Stayed: June 2012, travelled with family
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1  Thank zehan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 18 June 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

Thank you for sharing you experience with us in great detail… the private beach with clear & clean waters, the friendly service, wide range of leisure activities etc are all what make Bintan Lagoon Resort very special.

Your comments on the “room for improvement” are being incorporated into our “Continuous Improvement Plans”. Thank you once again for your feedback

We look forward to welcoming you again at our resort.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bintan Lagoon Resort

Address: Jl. Indera Segara site A12, Lagoi, Bintan Regency, Riau Islands Province 29155, Indonesia
Phone Number:
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lagoi
#6 On the Beach Hotel in Lagoi
#6 Luxury Hotel in Lagoi
Price Range: S$111 - S$239 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bintan Lagoon Resort 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island, Riau Islands

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