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Bintan Lagoon Resort
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Reviews (2,853)
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Reviewed 24 July 2012

Resort is aged and in a state of neglect. Whole of Bintan gives off the feel of glory days gone by. You just need to ride the rickety, old Bintan Lagoon transfer bus from the ferry terminal to the hotel to get an overall impression. Rooms and service are saving graces. Kopi-O cafe is what seriously needs an overhaul from housefly infestation!! One lunchtime, all we did was try to eat and chase what must have been 10 flies trying to get at our food the whole time. Everything is pricey from the bottled water to the spa. Many better destinations await, won't be returning.

  • Stayed: July 2012, travelled as a couple
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4  Thank MamaC2I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

We would like to bring to your notice that we now have a direct ferry service to our resort’s doorstep which will save you the hassle of taking bus transfers.

Regarding price of drinks, Bintan as an island imports beverages from Singapore. However, we still aim to keep the prices of the food and drinks lower, and standards similar to what guests find in Singapore. Likewise for spa services, our prices are, if not lower, on par with what other five star resorts in Bintan charge.

Thank you for sharing with us your experience and we look forward to welcoming you back at our resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2012

A Nice weekend getaway! Especially for the Golf Lovers and the Beach View! But the resort is poorly maintained and everything is pretty expensive. Especially the SPA.
We had booked a Seaview room, however the staff incharge said its a a sea facing room and not sea view. This is the first of its kind i came across such explanations.

  • Stayed: July 2012, travelled as a couple
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3  Thank Ranjtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 26 July 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

We are glad that you have enjoyed your stay at our resort and thank you for complimenting us on our golf course and our beach. Our Spa prices prices are, if not lower, on par with what other five star resorts in Bintan charge.

We appreciate you sharing your experience with us and we look forward to welcoming you back at our resort again.

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2012

Pricey resort, but not bad a place to get away from the city for 2-3 days. Although the place is a bit out-dated and not very well maintained, but overall impression is ok. Both service and room were ok, and my youngest daughter loved to dance on the raised platform in room. The pool was good and we had an excellent full body massage/spa treatment afterward. The buffet and a la carte menu at restaurants were ok, but due to limitation of F&B outlets, we were a bit bore of the same food on the 4th night. Nothing much to do at night. The nightclub was ok but without life as there were only 4-6 people (including us, maybe it was a Tuesday?). The place is good as a getaway for a few days, but maximum 3 days and no more. We enjoyed our stay at the Bingtan Lagoon Resort, but good for a repeat visit? probably not as I would rather spend my money exploring some other new places.

  • Stayed: August 2011, travelled with family
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1  Thank MacLik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 25 July 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

With regards to F&B outlets, we have a range of 11 dining options.

We are glad that you have enjoyed your stay at our resort and thank you for complimenting us on our pool and spa services.

Thank you for sharing with us your experience and we look forward to welcoming you back at our resort again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2012

Travelled from Perth to Singapore (4 days) and, on the recommendation of the travel agent, booked 4 days at his resort. Totally unimpressed. As another reviewer has stated it was a case of "capitive indenture". The meal prices at the resort are exorbitant $38 an adult ++ (10% service charge and 10% GST) and $20 for a child (++). So for a family of 5 you are looking at about $156 for one meal. Then there are the extra's for wifi $10 SGD per hour or $20 a day, ping pong $3.50, tennis $20, etc etc. Oh, and those inflatable water balls that provide about 5 minutes of mild amusement for the kids -$8.50 each.
The resort is not close to anywhere so it is difficult to go out and buy supplies. Minimum hire of a car is for 4 hours at $20 SGD per hour. Hated the palce so much that Zwe cut our stay short and managed to get on the next days ferry back to Singapore. Would rather pay $500 a night for a decent hotel in Singapore than put up with being ripped off...

  • Stayed: July 2012, travelled with family
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7  Thank Clarion48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 10 August 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

We would like to bring to your notice that Bintan as an island imports the food ingredients & beverages from Singapore. However, we still strive to keep the prices of the food lower, and standards similar to what guests find in Singapore. Furthermore, our prices are, if not lower, on par with what other five star resorts in Bintan charge.

Thank you once again for sharing your experiences with us.

We look forward to welcoming you again at our resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2012

Rooms are pretty well maintained. Toilet could have been cleaned better. Pool bar was nice and pinacolads are really nice!

Recommend getting Malar Tikar spa to pick you up from the resort. It's at pasar Oleh Oleh.
Breakfast was a buffet and there was a good spread. Overall, a good place to spend with girlfriends over a weekend and it's really easy to get to from Singapore!

  • Stayed: June 2012, travelled with friends
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Thank Rosyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded 10 August 2012

Dear Guest,

Thank you for taking the time in sharing your feedback on this platform.

It gives us great pleasure to hear that you have enjoyed your stay at our resort.

We look forward to welcoming you again at our resort.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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