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“Nice tropical resort”

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Bintan Lagoon Resort
Ranked #6 of 8 Hotels in Lagoi
Reviewed 17 October 2017

Very nice resort, right on the beach, with very friendly staff. We went there from Singapore by a special ferry (75 minutes). An advantage is that is has everything: several restaurants, golf courses, beautiful beach, swimming pools, etc. A disadvantage is that it is isolated, you cannot go easily to another place, for instance for a dinner. Another disadvantage is that it is not cheap at all: food, drinks, and activities you have to pay for are quite expensive. The quality of the food is okay, but considering the price you would expect more. The breakfast is very extended; the choice is overwhelming. It is a combination of Indian, Indonesian and Western (English) food. For some items you would expect better quality. For instance the orange juice and pineapple juice are not fresh, but seem chemical-based. Moreover. the breakfast is in an open and very warm and noisy room.
While there we did a mangrove tour. This is very recommendable. It was definitely worth the money. You go by car (about 30 minutes drive) to the sea at the ending of a river and then by boat down the river trough a mangrove wood. Amazing. We saw several snakes, monkeys. The guide of the boat was very friendly and helpful.
All in all our two day resort visit was, though quite expensive, a great experience.

Room Tip: Our room was a Deluxe Sea Facing, surely recommendable.
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 37 of 2,709 reviews

Reviewed 16 October 2017 via mobile

Again, you find an awesome beach and a good pool area and ok rooms.
But then ... the pain starts with useless reservation desk people, you fill the reservation form and send it back and they don't reply to you for days or weeks until you call them. Always the same excuse ... had computer problems. Blablablaaaa ...
Second is the overpriced but lousy food, ridiculously over priced!!! Better bring some instant noodles ... more enjoyable. Pizza is the worst! Drinks are more expensive even than in Singapore.

Better go somewhere else ... this is island wide the same practice!

Stayed: September 2017, travelled with friends
Thank Ghoony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Was here for a business offsite and we had a booking of more than 20 rooms. Service at the hotel was great and the renovated lobby with the breathtaking seaview was a plus point.
Rooms were spacious and clean although some rooms were due for a refurbishment. Facilities were also good for a family trip.
Only problem was that one of the lift was out of order when we were there and it took quite long for 1 lift to service all.
Overall, the resort was enjoyable

Stayed: February 2017, travelled on business
Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

I am visiting BLR for the 4th time, it is a beautiful hotel with wonderful facilities, views, rooms and restaurants and lovely staff! I have visited the spa quite a few times before and always enjoyed it, but my royal essential spa treatment today with Ida was the best spa treatment I have ever had in any hotel in the world! I would thoroughly recommend a trip to the spa, and asking if Ida is available! I wish I was here longer to go again!

Stayed: October 2017, travelled solo
Thank Leah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

Lovely setting and a lot of potential. Kids loved the water slide at the kids pool. However, upkeep of the property is lacking and it looks quite tired. Food has a lot to be desired, buffet choice was pitiful and always had to wait for things to be replenished. Food and Drinks way over priced (e.g. SGD $9 for a Bintang, SGD $ 16.50 for a cocktail, SGD $12 for a side of fries, SGD $22 for a Philly cheese steak sandwich, etc.). They even charge a 2 hour rental for children's inflatable toys by the pool! Our package was called an all inclusive family package, but that only meant the usual free activities were included and a discount for paid ones. A real shame, but won't be going back.

Stayed: October 2017, travelled with family
Thank Oli R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bintan Lagoon Resort

Address: Jl. Indera Segara site A12, Lagoi, Bintan Regency, Riau Islands Province 29155, Indonesia
Phone Number:
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lagoi
#6 On the Beach Hotel in Lagoi
#6 Luxury Hotel in Lagoi
Price Range: $112 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bintan Lagoon Resort 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island, Riau Islands

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