Stayed here for 2 nights. Just a ferry ride from Singapore.The resort has everything : Beach, pool, food, activities . The rooms are nice. Breakfast is good, contains lot of items. Lot of food options availble within the resort. Staffs are friendlyMore
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We booked a ‘2 day diving package’ at Nirwana Gardens Resort. On arrival at reception we were told (by phone) that diving conditions and visibility were poor, the morning dives had been abandoned, and being able to Scuba dive during our ‘diving package’ was unlikely. At no point during an email exchange prior to booking the trip were we told that weather and diving conditions in Bintan can be difficult in November- this is important information for someone booking a two day ‘diving package’! We were left standing around in reception waiting for managers to appear. We received unclear and contradictory information (the Dive centre manager suddenly told us he would take us diving, despite the poor conditions- I’m a beginner diver and this seemed very risky and unprofessional). In short, the Nirwana Gardens managers did absolutely nothing to help us, took no responsibility for poor communication and showed no concern or remorse for our negative experience. Our pointless 8h round trip to Bintan cost $S150 for ferries and taxis and a lot of unpleasantness.
Dear Susan J,
Thank you for taking the time to post your review and we are sincerely sorry to hear that you have had such a poor experience with us. We are not able to predict the nature of these weather events and indicated in our ‘Terms and Conditions’ that all departures and itineraries are subject to weather, tides and sea conditions. We seek your kind understanding in all dive schedule as it is subject to change without any prior notice in accordance with weather conditions for your safety. For all dive trips, we would advise you as soon as we know and let you decide if you like to change the dive trip to another day or cancel the trip for a full refund, which we did not charge you at all. During adverse weather conditions that make it dangerous or inadvisable to travel, we hope you understand that your safety and the safety of our staff is paramount in our operation. Nirwana Gardens Dive Centre cannot be held responsible for adverse unforeseen weather conditions, involving rough seas and poor visibility. If you’re looking for compensation, we would recommend a travel & cancellation insurance policy that covers for unforeseen circumstances, which we will fully support you with any travel insurance claims. We understand your sentiments for having a rough day travelling and the cancellation of the diving trip doesn’t help, we sincerely regret that your experience with us was not as you expected to be. Although you have indicated otherwise, we hope for the opportunity to welcome you back on your next return to Bintan, should you choose to stay with us again in the future.
Just a short ferry from singapore, this resort is an all in one, beach, pool, bar, food, activities. The rooms are pretty nice but they could use a refresh, they are very large. The resort was helpful with scheduling external activities during our stay.
Dear phoebeca95,
Thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. Your positive feedback on facilities are much appreciated and it is always a pleasure to offer our guests a positive experience. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.
When I arrived here, I wasn’t really impressed with the property as it looked old and uncared for. The frontage badly needed a renovation and the roof tiles needed a repaint or upgrade. The buggies which were parked upfront were all old and unsightly. The room which I was given smelt like an old room. The bathroom also needs an update and the toiletries were lacking. Not nice.
But in the next morning, I went for jog along the beach (which was nice) and found that the rear of the hotel which was facing the beach was all nicely maintained. The rear of the property looks much nicer than the front! The landscaping was nicely done. Breakfast was nice but the food was a tad salty. Overall atmosphere was nice.
Notable experience at the front desk: They offered to help with getting my boarding pass for the ferry. Very nice and convenient for the guests.
In summary, They really have to renovate the frontage and replace all the old buggies to new ones. Upgrade the rooms too and improve on the overall experience. Then this resort will be a great place to visit.
Dear brianolh,
Thank you for taking the time to tell us about your experience. Rest assured, your feedback has been shared with the management and our team. We truly appreciate you for giving us the opportunity to enhance the guest experience. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.
After a long flight to Singapore, nothing better than a short ferry crossing to Bintan before returning to the bustle of Conference life. Friendly, relaxing and well worth the, before . Good food, great atmosphere.
Dear Alan W,
Thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and truly happy you'd enjoyed the beauty of our resort and we hope you give us the pleasure to create more wonderful memories in the near future at Nirwana Gardens.
ロケーションはとても良いです。ビーチが良く清掃されていて眺めが綺麗です。プールが良いと思います。”
フェリーから近くて、ロケーションがいいです。以前よりもサービスが向上していて、staffの方の対応がとても感じが良かったです。部屋から水着のままで出れるのが良いのと、眺めがいいです。 一つ気になったことは、トイレの匂いが気になりました。清掃はきちんとされてました。こちらのレクエストにもすぐに対応していただきました。朝食はマレーシアの方々に合わせているのか？日本人には合わないかも？ですが、種類は豊富です。bread類も色々とありました。サービスは良かったです。 メインレストランとケロンレストラン、少し値段が高いですが隣にできた新しいレストランもおいしかったです。来年も行きたいです。
Dear Machiko Y,
Thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. We appreciate your positive feedback on our beach location, and am certainly glad that our staffs’ services have been able to make you feel very welcome. We have taken note on your feedback and will share it with the management to continuously improve. Do stay with us again whenever you come to Bintan, it would be our pleasure to welcome you back.
