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Reviewed 18 April 2019

We went with my husband's parents, his sister and her family with 2 kids to have a short birthday stay with Grand Lagoi. They provide event package such as Anniversary, Birthday etc and I opted for Birthday package. The package comprised of beautiful room deco which is extensive and comes with a delicious15x15cm fruit cheesecake. The staff will reply to your email inquiries fast (which I love) and their services were good. Special mention to Kisto Orlando for being really efficient in his services rendered. Since I had been planning for birthday surprises and liasing with him wasn't a problem at all.

They also had karaoke in the vicinity which our family loved doing. The hotel located just beside the Lagoi Plaza (which provides more activities and affordable kopitiam) as well as 5 mins walk to the Lagoi Beach. The beach was to die for! Private, quite, serene and not crowded at all.

We'd love to come back here again. Thank you!

Date of stay: March 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank nikiysa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 29 April 2019

Dear nikiysa,

Thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and you found our hotel conveniently located at Lagoi Bay. We strive for excellence and it truly makes our day to hear that you had such a great time with us. We hope you give us the pleasure to create more wonderful memories in the near future at Grand Lagoi Hotel.

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Reviewed 15 April 2019

2nd stay at this beautiful resort. Some might call this resort a ghost town as there's usually no other tourists around but thats why its a great place to stay at. Stayed here with my partner and we felt like we had the entire resort to ourselves. The staffs were friendly, always smiling when they see us. The resort is still quite new thus everything looks so clean.

I actually left my slippers at the swimming pool area and only realised it the day after and the staffs were so efficient in checking the lost and found for me and returned my slippers back to my room ! Thank you so much for that !

Definitely gonna stay here again and I recommend everyone to stay here too.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank r4iningsunshine
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 17 April 2019

Dear r4iningsunshine,

Thank you for choosing to stay at Grand Lagoi Hotel while vacationing in Bintan. We are happy to learn that you enjoyed your stay with us. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you once again when your travel brings you back to Bintan.

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Reviewed 13 April 2019 via mobile

Stayed for 3 nights just to get away from the hustle and bustle of the city. So location is good as it was very quiet, not much kids in the property while I was there. Breakfast was pretty decent, staffs were all helpful and accommodating to our needs.

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank wwt_aj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 17 April 2019

Dear wwt_aj,

Thank you for taking the time to share your experience. We are glad to know that your stay was satisfactory and that you enjoyed the breakfast. All of us work hard and we consistently go the extra mile to ensure our guests’ satisfaction. We hope you give us the pleasure to better serve you in the near future at Grand Lagoi Hotel.

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Reviewed 12 April 2019 via mobile

We have stayed at Grand Lagoi before it became part of Nirwana Gardens . Unlike other Bintan resorts this one is great as it gives the resort feel as well as has options for food beyond the hotel as Plaza lagoi is right next door .

This was our first trip after the take over we have stayed there twice before .

We were told they only supply 2 bottles for mineral water for a family of 4 (2 adults and 2 kids below . They also have shut all the entertainment like boating and fishing in the lake which my kids loved . The restaurant menu has gone thinner .

So overall while it’s a great property and we loved the Lagoi Bay and Lake we were tad disappointed with the hotel this time around as we had the benchmark of previous two experiences which really made us feel at home compared to this time .

Date of stay: April 2019
Trip type: Travelled with family
1  Thank imswaminathan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 17 April 2019

Dear imswaminathan,

Thank you for choosing to stay with us and for sharing a review. While we are happy to know that you had an overall pleasant visit with us and appreciate the mall location, we have taken note on certain aspects of your feedback that could be improved. Regarding the ourdoor entertainments such as fishing, paddle boat and gonola, unfortunately, the tenants have decided to shut its door early this year. We appreciate all feedback from our guest so as to ensure that we continue to provide the services in line with our guests’ expectations. We hope to welcome you back on your next trip to Bintan and give us the pleasure to host you all again at Grand Lagoi Hotel.

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Reviewed 25 March 2019 via mobile

Short break here. Beautiful, relaxing, calm and peaceful. A place to relax, refresh . Wonderful staff, healthy food. A joy and we loved every minute. We look forward to returning . Thank you everyone would made it a great stay.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank maxinecraig
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 3 April 2019

Dear maxinecraig,

We are happy to learn that you enjoyed your short break with us. Be sure that your feedback is really appreciated and motivate us to keep delivering the level of service and choices that our Guests are used to. We look forward to hosting you once again when your travel brings you back to Bintan.

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