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Alvin Ngo
Singapore, Singapore

Nice, and quiet stay

4.0 of 5 bubblesReviewed 28 Jun 2019via mobile
This hotel has spacious and clean rooms. Enough in house entertainment and activities- mostly complimentary. You can rent bicycles to explore the surrounding. There is a plaza nearby but largely empty except for massage parlours, local handicrafts and a minimart. Money exchange available.
There’s 24 in room dining n a few other restaurants to eat in. But we went to other resorts nearby to try other food.
Service, reception and concierge staff very helpful and warm. Rooms were cleaned daily.
Good value for money. Hotel provides transfer to n from ferry terminal. Additional trips can be arranged for reasonable pricing to other parts of the island.
Date of stay: June 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel Bintan, responded to this review
Responded 17 Jul 2019
Dear ngofam,

Thank you for choosing to stay at Grand Lagoi Hotel while vacationing in Bintan. We are happy to learn that you enjoyed your stay with us, especially on our rooms and in-house entertainment. We strive to be a great hotel guest’s love and we are glad that we met your expectations during your stay. We look forward to welcoming you back when your travel brings you to Bintan.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (577)
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      71 - 76 of 577 reviews
      Reviewed 26 June 2019

      3days 2 nights stays in this hotel. Was greeted by their staff at the ferry terminal and he brought us to the hotel by a mini bus. Upon reaching the hotel, fast check in as the room is ready. Nice clean room with balcony. Comfortable bed with satellite tv. No complain on the room and the staff were very friendly and helpful. The wifi were bad, very slow and to make matter worse, the reception there was bad too as I use data from XL. The hotel should consider upgrading their wifi.

      Date of stay: June 2019
      • Trip type: Travelled as a couple
        • Rooms
        • Cleanliness
        • Service
      1  Thank acealan
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel Bintan, responded to this reviewResponded 26 June 2019

      Dear acealan,

      Thank you for taking the time to write your recent holiday with us. We appreciate your lovely comments on our guest rooms and staffs’ services as it's our pleasure to be a great hotel guest’s love. We understand that the internet plays an important part in everyday life and would like to apologise for the inconvenience you experienced in dealing with the Wi-Fi. We assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are more than happy to assist you with your future arrangements.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 14 June 2019 via mobile

      The hotel staff are very friendly and helpful, always greeting with smiles. The kids and games room are very well equipped with lots of games on Nintendo, XBox and PS4. The mini cinema has a wide choice of great movies on demand. The lake nearby is beautifuland excellent for a morning or evening walk or cycle. The rooftop pool has a breath-taking view, although it is quite small for family with kids (suggestion: the hotel should include a jacuzzi). The beach is only 200m walking distance away and not exclusive, but there are some sea sports and adventures like ATV. There is no spa facilities in the hotel, but it is available with free shuttle pickup. There are also mangrove and ecofarm tours nearby. Generally a very nice hotel to stay in.

      Date of stay: September 2017
      Trip type: Travelled with family
      Thank hyewchin
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel Bintan, responded to this reviewResponded 26 June 2019

      Dear hyewchin,

      Thank you for reviewing your visit to Grand Lagoi Hotel. We strive to provide world-class hospitality and are thrilled to know that you appreciated the exemplary service provided by our team of dedicated staff members. We are glad you enjoyed the facilities provided and that the food met your expectations during your stay. It is also a pleasure to announce that spa facilities will be available in Q4! Our new vendor is in the midst of renovating the place within the next couple of months and the main priority is to be able to offer a comfortable atmosphere for our guests. In the meantime, we hope to welcome you back soon.



      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 12 June 2019 via mobile

      My family booked the Grand Lagoi for 4 nights and we were very pleased with the rooms & service.

      Pros of the hotel :
      1) comfortable & spacious rooms
      2) kids club with trampoline & slides
      3) close to Plaza Lagoi ( with 3 convenience shops) don’t expect much from a near empty mall
      4) close to the beach - about a 10- min walk, very pretty seashells for the picking my kid had fun
      5) quiet & clean lobby
      6) very friendly and helpful staff
      7) buffet breakfast adequate not luxurious
      8) stayed on the 6th floor , great as it was not noisy
      9) infinity & kids pool
      10) rooftop grill & bar

      Cons of the hotel :
      1) not enough shuttle timings to Nirwana Gardens
      2) should introduce more activities at Grand Lagoi instead of having to travel to Nirwana Gardens
      3) entertainment room has playstation, Xbox n wii games but 2 were not working
      4) not enough programmes at kids club
      5) there was some ongoing construction near the hotel but the sites were quiet when we were there
      6) wifi too slow so we had to rely on our own mobile data

      We enjoyed our stay. My family will definitely book this place again for our next Bintan holiday 👍🏻

      Date of stay: June 2019
      Trip type: Travelled with family
      2  Thank BEL052018
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel Bintan, responded to this reviewResponded 26 June 2019

      Dear BEL052018,

      Thank you for taking the time to share your experience. We truly appreciate your positive comments about the comfortably-spacious rooms, facilities, hotel location, rooftop dining restaurant and our hospitality. It is always encouraging to receive positive feedback from our guest to serve as an encouragement to the staffs as we strive to continuously improve the quality of our services and to do even better for our guests. We have also taken note on your feedback and will share it with the management to continuously improve. See you again soon!

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 June 2019 via mobile

      We booked at Grand Lagoi for 2 nights on the first day of Eid Mubarak. Arrived after dinner, checked in was easy and fast with super friendly staffs everywhere we met. Staffs are their main asset.

      Being prepared a special room for the Kids with balloons on the cealing which the kids love so much. Super comfy bed and clean.

      Swimming pool and bar located at the top floor. Nice view with infinity edge type of pool. And for the Bar we can sit around the edge and viewing Lagoi Plaza. But for the price its overated I guess. Make sure to put on mosquitos spray if you want to enjoy the Bar at night.

      Breakfast was Ok, serve at the 2nd floor. And they have entertainment room perfect for the kids. Inside they have pool table, mini cinema with movies to choose from, PS4, XBOX, nintendo switch, etc.

      Overall good stayed at this hotel.

      Date of stay: June 2019
      Trip type: Travelled with family
      Thank O3712BIrobins
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel Bintan, responded to this reviewResponded 26 June 2019

      Dear O3712BIrobins,

      Thank you for reviewing your visit to Grand Lagoi Hotel. We are delighted to know how much you were pleased with our hospitality. On the same note, we are especially pleased to read that our team members delivered the exemplary experience that made your stay a comfortable and memorable one. It was a pleasure hosting you at our hotel, and we hope to welcome you back soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 June 2019 via mobile

      This place was a perfect getaway from the hustle and bustle of city life. Minutes away from the ferry terminal and its scenic and idyllic beach front. The hotel was a perfect accommodation to such ambience.

      Went there for a birthday treat and we were happily surprised by the reception we get in the room. A birthday treat to remember. 😊😊

      Hotel staff were very friendly and accommodating and assisted as much as possible. Kudos to Susanti for explaining as much as possible for the special arrangements made for breakfast arrangement during Ramadan. Greatly appreciate your help. 👍👍😊

      Thank you everyone at Grand Lagoi Hotel for making our short stay a wonderful one.

      Date of stay: June 2019
      Trip type: Travelled as a couple
      Thank KaharudiMahadi
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel Bintan, responded to this reviewResponded 26 June 2019

      Dear KaharudiMahadi,

      Thank you for taking the time to post a review on your stay. We are thrilled to read your short positive feedback on our property. No words could describe how happy we are to receive such kind comments from our valued guest and I am proud of my team who have made your recent stay a memorable one. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are more than happy to assist you with your future arrangements.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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