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1 - 6 of 519 reviews
Reviewed 13 February 2020

The hotel room is very spacious and clean. The bed is also very comfortable. They even have an infinity pool on their roof top with a view of a lake! It is very relaxing! It is also located near Lagoi plaza which have mini marts, some shops and restaurants and even a beach! Very convenient location!

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank hxhxhx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 19 February 2020

Dear hxhxhx,

Thank you for taking the time to share your experience. We are pleased to know that your time with us was enjoyable and you found our accommodation conveniently located beside the mall and beach. We are truly happy that you enjoyed the view at the rooftop infinity pool, as well as the spacious room, we hope you give us the pleasure to create more wonderful memories in the near future at Grand Lagoi Hotel.

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Reviewed 10 February 2020

The hotel was clean, the room is spacious, and the service was excellent. The toilet door though is heavy and we struggled to open and close. The shower is a bit funny. The water will suddenly turn cold then hot again in the middle of showering. The wifi is good but disappointingly limited to 2 devices only. Breakfast was decent, but the location from the top floor was breathtaking.

The nearby plaza is disappointing. Nothing much to shop (many are closed). Food prices are expensive (Note:the price quoted doesnt include 10% service charge and 11% government tax).

The beach is beautiful and at low tide you can walk towards the open sea. Just don't go all the way.

The hotel provided free transport to and fro Nirwana Resorts. You can explore the resorts and dine at the nearby kelong (very pricy).

We booked the hotel to recce the place before registering for the coming Mandiri marathon. The nearby Lagoi Bay lake has a clean well-maintained walking path along it. For 2 straight mornings we ran around this incredibly beautiful lake.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank yzzzd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 19 February 2020

Dear yzzzd,

Thank you for choosing to stay with us and for sharing a review. Whilst we are pleased that there were some positive factors to your stay, we are sorry that there were shortfalls that affected what could have been a more memorable experience with us. Do be assured that we are reviewing the points you have brought up and we continue to work hard to ensure that we deliver the best to our guests. We would love to have you back to better serve you in the near future at Grand Lagoi Hotel.

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Reviewed 27 January 2020

TEMP

We stayed at the Grand Lagoi 23-25 January.
We arrived via the free hotel shuttle bus from the ferry terminal.

Our guest room of Deluxe Double was spacious, clean and adequately equipped for our family of 3.

The staff service is excellent, professional and flawless. We are also impressed that members of staff remembered and addressed us by name a few times.

Special mention to the team at Bar 7 where we had dinner on the eve of Chinese New Year. My husband ordered the festive set which was huge in portion and delicious. I enquired about vegan options and the chef quite quickly put together a matching festive vegan set for me to enjoy. The move was very thoughtful and the food was good.

Breakfast was cosy and delicious, and the staff always helpful.

We also enjoyed a lovely time at the infinity pool on Level 7
We were there for more than 3 hours and it was wonderful for photos at sunset.

Adjacent to the main property is the Wellness Spa. Please drop by to check for promotions.
The spa treatments are priced very affordable and we were lucky to enjoy a one-for-one promotion, so we did a couple session of 60-minute full body massage which was very well done.

The property is just next to Plaza Lagoi, and just behind it is the beach.
Facing the beach is a local cafe Warung Yeah which serves very awesome dishes like Nasi Goreng, Mee Goreng, Gado Gado, Tahu Telor, Satay, etc, at very affordable prices. Beside it is a convenience store Yeah Mart which is great for grabbing your snacks as well as ice-cream.

We had a very pleasant stay and we look forward to returning soon.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank JaneBoey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 19 February 2020

Dear JaneBoey,

We are pleased to know that your time with us was enjoyable and you found our hotel conveniently located. It is an honour to read that your time with us was memorable thanks to the quality of service and attention from all our team members, we are pleased to be of service! See you again soon and as always, we remain at your service.

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Reviewed 29 December 2019 via mobile

Introduction:
I visited the Grand Lagoi Hotel by Nirwana Gardens in early December 2019 with my friends. I had made the booking, with the option of an additional bed at the price of around IDR550,000, inclusive of breakfast.

Room:
Rooms are spacious in general. Lines are primarily clean, the toilets are also well taken care of. Toiletries and bottled water is provided, with the option of requesting for more. Do note, however, that the additional bed is a foldable type which is slightly smaller than the existing bed in the rooms. I do have to caution the travelling couples: my experience was that our “large, queen sized bed” was in fact a make shift one, made out of two single beds. Notwithstanding the discomfort due to the separation between the two beds, the two beds were indeed very large and comfortable. Kudos to the hotel for that.

Facilities:
Facilities are abundant at the Grand Lagoi. We have had the opportunity to use the Games Room at the hotel. It offers a wide variety of games ranging from Xbox, PS4, Nintendo Switch, up to the good old pool tables and table soccer. The staff mending the games room was also very helpful. Although I do not have her name, I must say that her service standards were impeccable. Do note, however, that guests could choose to book the Games Room for their own karaoke pleasure. To my understanding, the room would be out of bounds to the guests if so.

Location:
Grand Lagoi is near to the Lagoi Plaza which offers some food options. If you wish to travel out, your best chance is to get a cab from the front desk. The price may be slightly steep, but the front desk is always helpful in getting a cab almost immediately. Kudos to the team on that.

Overall:
Overall, it is a good experience with the service team there. Service was impeccable; so much so that staff could remember your name and room number, and provide that level of personal service. I appreciate the service provided by the team. Thank you guys!

Date of stay: December 2019
Trip type: Travelled with friends
3  Thank hanskkk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 8 January 2020

Dear hanskkk,

Thank you for your kind review and for visiting us at Grand Lagoi Hotel. We are thrilled to read your detailed feedback on our property. Your comments about our diligent staff were a pleasure to read, and we are excited to share them with our team. It was a pleasure to have you with us and we look forward to welcoming you back soon!

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Reviewed 26 December 2019 via mobile

Upon arrival, we were greeted by friendly staffs at the front desk. Check in was smooth and fast!

We appreciate the good hospitality from all your staff despite a large group of guest coming to your hotel. Thumbs up for the housekeeping team, our room was very clean and fresh everyday, we had a very good rest every night.

The Bar 7 team did very well in providing wonderful breakfast. The dishes were tasy, good buffet spread. We love the porridge with chicken broth. The broth is delicious with perfect taste. We had dinner on one of the evenings, the black pepper prawns was full of flavours. On Christmas eve, while having dinner at Bar 7, we were greeted by Santa Claus. They were distributing sweets & chocolates to the diners as well as those at the lobby doing check-in. Thanks to the team for the fun, excitment and spirit of joy.

Thank you everyone in Grand Lagoi for making our stay a memorable and joyful one.

Date of stay: December 2019
Trip type: Travelled as a couple
3  Thank Rachel_skg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 8 January 2020

Dear Rachel_skg,

Thank you for reviewing your visit to Grand Lagoi Hotel. We are delighted to know that you had a comfortable stay at Grand Lagoi Hotel and the food offerings met your expectations. On the same note, we are especially pleased to read that our team members delivered the exemplary hospitality experience that made your stay a comfortable and memorable one. It was a pleasure hosting you at our hotel, and we hope to welcome you back soon.

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