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Reviews (1,342)
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Traveller rating
567
321
220
145
89
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All reviews junior suite main building beautiful hotel beautiful grounds cocktail bar afternoon tea atrium bar spa facilities public areas birthday treat two night stay food was lovely weekend break both nights evening meal biscuits wedding
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Reviewed 13 August 2021

Just returned from a lovely weekend at Tortworth Court. We visited with our puppy and I was concerned about the experience of staying here with a dog. Ultimately as a dog owner you want to enjoy the hotel and food and not be so restricted it’s a completely different and inferior experience.

First thing I noticed was that the grounds and hotel are spotless and it’s a pleasure to walk around. I also spoke to Charlotte prior to our visit and she was brilliant. She flexed the policy so we could book a table in the Atrium restaurant each night of our stay and also arranged for us to have a choice of main restaurant food as well as Atrium menu on one of the days.

The hotel is huge, and there’s lots going on but somehow the staff always make you so welcome and look after you. We enjoyed the food and the dog friendly room with access to an enclosed garden and had a really enjoyable stay.

So thank you to Charlotte and everyone who made our stay such a happy one.

Date of stay: August 2021
Trip type: Travelled as a couple
Thank anne_withadog
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tortworth Court, General Manager at De Vere Tortworth Court, responded to this reviewResponded 14 August 2021

Dear anne_withadog,

Thank you so much for taking the time to write us a 5* review about your recent stay.

I am glad to hear that you had the opportunity to explore our beautiful grounds. It is also lovely to read such wonderful comments about the staff. I will ensure your comments are passed onto Charlotte and the rest of the team.

Again, Thank you for your feedback. We hope to welcome you back to Tortworth again soon!

Kind Regards,

Raphael Herzog
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2021

Can’t fault the hotel or the staff. Everyone enjoyed themselves. Staff were all delightful, friendly and helpful. A special mention to Olga and her team who all took great trouble to make the day such a success. Food was very good (and some of our guests are hard to satisfy). The Orangery was a perfect place for the wedding. A further special mention to Dave the Master of Ceremonies for ensuring everything went so well.
Thank you to all at Tortworth. Truly, we all had an amazing day.

Date of stay: August 2021
Trip type: Travelled with family
Thank johnsU4550DM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tortworth Court, General Manager at De Vere Tortworth Court, responded to this reviewResponded 14 August 2021

Dear
johnsU4550DM,

Thank you for taking the time to leave us such a great 5* review.

It was lovely to read such amazing comments about the staff and food. I will ensure your review is passed on to all of the team.

Thank you again. We hope to see you at Tortworth again in the future.

Kind regards,

Raphael Herzog
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021

Poor rooms, miles from main reception.
Room unkempt with poor decoration.
WiFi slow and temperamental.
Booked double, got a twin and booked up so can't change!
Staff brusque.
Zero stars, zero rating.
Worse than terrible, over priced, poor value for money.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank Flosstoff
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tortworth Court, General Manager at De Vere Tortworth Court, responded to this reviewResponded 15 August 2021

Dear Flosstoff,
Thank you for your review.

It is disappointing to see such a low review posted on Trip Advisor when we usually get such great feedback. We have contacted you to find out more, but are yet to receive a response from yourself. Please email Tortworth.GRM@devere.com to discuss this matter further.

Kind Regards,

Raphael Herzog
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021

Booked for me and my husband to stay Sunday night with there package of spa treatment and dinner in the evening, checked in and was given key 117.

For the price they charge for a standard room definitely doesn’t reflect on it, dirty stained furniture in the room, the bathroom was disgusting, so much limescale on the taps and old bathroom suite, more like a cheap B&B you would pay £50 for maximum.

Then went to check-in to the spa for our treatment and the very small pool was full, asked if we could go into the pool before and after treatments was advised no as we didn’t book a slot, we called a week in advance to book the treatments even asked if there was anything else we needed to do and advised no.

So left the hotel..awful.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank 18georginam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tortworth Court, General Manager at De Vere Tortworth Court, responded to this reviewResponded 15 August 2021

Dear
18georginam,

Thank you for your review.

It is very disappointing to see such a low star rating posted on Trip Advisor, when we usually receive such great feedback about the hotel and the packages we offer.

I believe one of our Guest Relations Managers has been in contact with you regarding your feedback. If you do have any further questions, please feel free to contact Tortworth.GRM@devere.com.

Kind Regards,

Raphael Herzog.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021 via mobile

Simply perfect. We had our wedding at Tortworth last week. Olga and Laz were excellent both on the day and the lead up to it. Most of our guests stayed and they all thought Tortworth was beautiful. The Kipling suite is enormous and perfect for my wife to get ready for the big day. All staff were polite and went above and beyond to make our stay/wedding perfect. We can't wait to come back and stay

Date of stay: August 2021
Trip type: Travelled as a couple
Thank BRUMFRED92
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Tortworth Court, General Manager at De Vere Tortworth Court, responded to this reviewResponded 14 August 2021

Dear
BRUMFRED92,

Thank you for taking the time to leave us a 5* Review.

I am so glad you had a simply perfect wedding here at Tortworth. It was lovely to read your comments about both Laz and Olga, I will ensure your review is passed on.

We hope to see you back again in the future.

Kind Regards,

Raphael Herzog
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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