traveling lots and staying away if I can I like to give independent hotels a go however this hotel is very expensive for what you get and it is not as good as a Premier Inn or a Travelodge at least in these two the bed is good, the beds here are old, freaky and uncomfortable the rooms are very tired, old carpets walls and floors cracked and badly patched, some of the electrics in the 1st room were suspect, loose light switch and a double socket that only one side worked !
The reception and dining room have been updated but that is it, everywhere else is stuck in the 70's.
I asked to change my room because it was so bad thinking that paying £75 I just got a bad room, but no, the 2nd room was a little better but not a lot the bed was actually worse, both rooms the bathroom was dirty and had cracked floor tiles just waiting to cut someones foot in the middle of the night.
Staff on reception were nice and the lady changed my room with no problem, pity the room wasn't as nice as her.
Bar staff, well once they finished showing their child's photo to a couple of I presume regulars she managed to get me a beer which was generous of her to eventually give me some attention ( and no she wasn't serving them drinks just chatting)
Dining, well now this is another interesting area, you can have a choice from the menu when they decide to tell you on the 2nd day, or the special of the day, which is basically a help yourself buffet of little choice and partly dried up food, now I could understand this if I was dining at 8.30 or 9 but surely not at 7pm, so first night was a carvery with some gammon and dodgy looking beef, the 2nd night well this had to be the most poor dried up Chinese food at 7.30 no wonder the restaurant was empty, so opted for the Al a Carte if you could class it as that, the salt and pepper squid was basically frozen calamari with a tub of sweet chilli sauce, deft not the salt and pepper squid I get at any Chinese Ive been to, and well in truth you can't go wrong with Ham egg and chips which was very nice, now then Breakfast, well this is where the hotel shines at its best apart from Mrs Grumpy who just wanted your room number, no explanation regarding anything as what eggs would you like, however a good selection of cereals, a tiny bit of ham and cheese this was poor for any continentals, warm crossaints and pan au' chocolate, nice bacon, sausage etc and very nice poached eggs to order, tea and coffee a bit lacking just sitting in flasks at the side !
So to summarise, there is obviously too many hotels in the area for this hotel to make too much effort, which I can understand, but its a big hotel and with a bit of TLC and just a bit more care they could rise above the PI and TL's of this world and offer a bit more of a comfortable independant stay, they seem to have a huge amount of conference space that could be used but who would want to stay, you need to offer something better not worse for the same money, as it is Im back to Premier Inn, cleaner, better beds and bathroom, and overall food even at a beefeater is better than the dry buffet with a limited selection.
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