We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Birthday celebration”
Review of Mambos

Ranked #7 of 22 Restaurants in Ponteland
Certificate of Excellence
Restaurant details
Reviewed 19 August 2021 via mobile

Just spent another wonderful evening at this fabulous restaurant. Manager and all staff were so friendly and attentive. Food was delicious. Meat was so tender.
Organised the evening for a friends birthday surprise I couldn’t fault service from booking table to paying bill.
Thankyou so much I will definitely be back and all who were with me are keen to return very soon.
A lovely clean restaurant with an ambient feel. Lovely decor

Date of visit: August 2021
Thank Go738680
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Write a reviewReviews (105)
Traveller rating
Traveller type
Time of year

2 - 6 of 105 reviews

Reviewed 14 August 2021

I would not recommend this restaurant at all! Terrible service, cold food and a very rude manager who didn’t seem to care at all that our lovely family meal for our daughter’s birthday was ruined .

Date of visit: August 2021
    • Value
    • Service
    • Food
2  Thank 232LisaB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 August 2021

The restaurant looks lovely and the food overall was very nice but the service and attitude of one member of staff impacts on the overall experience. We booked a table for 4 for my husbands 60th birthday and our wedding anniversary celebration. My husband has been very poorly and this is the first time he has been well enough to go out for a proper meal for some time. My daughter has food allergies and I notified the restaurant of this both at the time of booking and when we arrived. I explained she could not have nuts or dairy and felt our waiter (who I think is the manager) was quite rude when taking our order. My daughter asked for just a plain piece of grilled salmon, a house salad and sweet potato fries. Her salmon was subsequently served on a bed of vegetables which included green beans and peas. She is also allergic to peas and admittedly I should have told them this, however, we were specific with our order and dont know why they felt it appropriate to serve it differently. We sent it back and the host became quite grumpy and shouted at me that i should have told them about the peas, I explained that we ordered just Salmon, house salad and fries, hence there shouldn't be peas. He then asked if it would be okay to just take the salmon off the peas and serve it, i explained no, this is not acceptable due to the close cross contamination. He ruined the meal experience for my daughter, it is difficult when eating out with food allergies but given this was a special meal, i did not want to make a fuss. Overall the rest of the staff were very nice but our host needs to review his customer service. I would not return and would not recommend, not because of the food but because of the attitude of the member of staff who served us. Shame really as this could be a fantastic restaurant.

Date of visit: August 2021
    • Value
    • Service
    • Food
2  Thank DawnW303
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 August 2021 via mobile

Booked for a family birthday table of 15. Paid deposit and emailed pre order in.
From the start the manager was downright rude to us.
We asked to pay for drinks separately at the bar and also any other methods for ease of there being different ages and different families in the party. Again the manager was extremely rude and almost scathing to us. Finally my 78 year old father was able to at least pay for the first round separately as a birthday treat.
The service then went downhill rapidly.
We waited for a long time for starters, when they came, one was missing, when I questioned this again the manager dismissed me. I found my email to prove what I had ordered and I got a shrug of recognition.
Starters were all very nice.
After the starters were finished we waited a good 15- 20 minutes for the table to be cleared!
During this time we ordered another round of drinks . Unfortunately the Coke/ soda water/ lemonade were all flat. We had to ask for them to be changed. They were immediately but these too were flat. I again had to explain to the manager who asked to try them! He then TOOK A DRINK OUT OF ALL THREE using the straws and took them away to the bar. Two minutes later THE SAME DRINKS were returned to us by another member of staff. I questioned this immediately and was told by the staff member they had been told to return them to us!!
After again complaining that not only had he drank out of our drinks he had then returned then to us he rolled his eyes at me and stormed off with them!
At this point I did not feel very comfortable, never mind the normal risks associated with this but in light of COVID 19 I could not believe what I was seeing! At no point was an apology offered.
The mains were finally delivered, this took a long time and some of our party waited significantly longer than others not only that but all the sides were delivered at the end which did not flow well with the meal, for example by the time my side salad was delivered my food was already cold.
Food was ok. Lobster was well cooked, hanging kebabs alright but not a lot for the price. Green beans in one dish were basically mush. Porterhouse steak was nice but cooked medium rather than medium rare which had been asked for.
Again, after the meal we waited a further 20 minutes for the table to be cleared. During this time our table felt very uncomfortable as the manager made he clear he was not happy with us. We had brought a cake with us for the birthday celebration but decided to leave instead due to the atmosphere.
The other staff however were lovely.
We then sat at the dirty table and asked three times for the bill. Some of our party even had to leave as it was taking so long!
We finally got the bill but again, no one came to take the payment so finally we went up the bar ourselves and paid. The manager took the payment but did not acknowledge anything that had happened, nor did he make any conversation or try to apologise.
For the first time in my life I did not leave a tip as I felt so upset and disappointed with the whole evening.
The restaurant aesthetically is beautiful, the menu is great with a fabulous choice but we feel really let down and upset by our experience.

Date of visit: August 2021
5  Thank jossh44
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 July 2021 via mobile

Food was fantastic! We ordered during lockdown and got delivery and were very impressed by the presentation of the food and its quality.
Order number- o0160449

Date of visit: March 2021
Thank Ashlee C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Travellers who viewed Mambos also viewed

Ponteland, Northumberland
Ponteland, Northumberland
Ponteland, Northumberland
Ponteland, Northumberland

Been to Mambos? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Singapore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.