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5 - 10 of 541 reviews
Reviewed 3 March 2019 via mobile

Returned for two night stay after a solo visit in 2017. Welcome was friendly with welcome fruit juice - staff were friendly throughout. Staff speak little English but are patient with one’s limited French. Restaurant menu is very limited however we enjoyed very generous serves of lamb and deer. The cats near restaurant reported previously now appear to be replaced by dogs but they don’t intrude on the tables.
However the rooms are now showing their age and would benefit from maintenance- the view was good from our beachfront bungalow however the first signs of maintenance problems were when trying to enter room - staff had to make three attempts over 10 minutes to gain entry through the electronic keying system. We reported the ceiling fan not working in my best French to be told they don’t work anymore (disconnected I assume). The air conditioning is very ineffective during the day but very effective at night. The safe stopped working after one hour and the fridge was woefully inadequate- barely kept things more than slightly cool. Not certain if the rat control is effective - it’s reasonable to expect rats in rural beach locations - we did have one visit in the middle of the night looking for food but it scurried into the ceiling - I reported again in my best French!
The beach is not for swimming but there is good walk along the black sand/coral beach to view the rock formations from ocean side.
So all in all a mixed bag. I believe the friendly staff could be better supported by owners’ investment in maintenance.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank GeoffB432
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
csavatier, Directrice at Hotel Koulnoue Village, responded to this reviewResponded 22 April 2019

Dear Sir

We thank you to take the time to writte your feeling after your stay with us.

We read it very closely and we would take the appropriate décisions.

We hope to welcome you back

Kinds Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019

This place has all of the ingredients, but misses putting it all together.
We stayed in a newly-renovated bungalow which was very nice, but, despite having called in advance to check (I'm a Native French speaker) to check that it comfortably fit our family of 4 it simply wasn't large enough which was very frustrating.
They also forgot to mention that the entire region of Hienghene has an 'Interdiction' on swimming on the beaches during the summer months due to the sharks that swim up and down the river, so that was a bit disappointing.
The pool is small, not super-clean and a bit chipped and faded and the same could be said for all of the amenities. There's a putt-putt course that would take a day to fix up and make fun, same with the basketball court, which had 2 broken down backboards.
The biggest issue (not unusual in New Cal) was the food - they do the Club Med Style buffet, and it is OK, but very expensive (more than $60 a head) and I spent an hour afterwards vomiting most of it up...the breakfast buffet to be fair, is better...
It would not take much to make this a very nice place, including some service training.

Room tip: Make sure you get one of the renovated rooms...
Date of stay: January 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank matthieub402
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catherine S, Directrice at Hotel Koulnoue Village, responded to this reviewResponded 19 January 2019

Dear Sir

I thank you for your feedback.

The interdiction of swimming is some places in New Caldedonia for the moment ans I am very sorry for that, but it is a punctual fact.
I am very surprise that you were sick after having the buffet, and I regret to don't know that when you was here.

I thank you for your recommendation and hope to see you back

Warm Regards

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Reviewed 10 January 2019

The bungalows are well renovated and maintained. The staff are very attentive. Dinner buffet is good (although pricey like the rest of New Caledonia). Good location to stay if you want to visit Tao Waterfall and the Oueme Ferry.

Our son enjoyed the pool and I loved being able to walk out across the grass and palm trees to the beach. Gorgeous location.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yvonne L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catherine S, Directrice at Hotel Koulnoue Village, responded to this reviewResponded 19 January 2019

Dear Yvonne

Thanks a lot to take the time to let us know your feedback.

Hoping to welcome you again,

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018

super nice bungalow. we stayed for 2 nights. Food is basic but really okay. everybody friendly and helpful. Lovely beach. Paradise for us !
Better than 5 star hotels we visited during our travel through nc !

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank gildabernhart
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catherine S, Directrice at Hotel Koulnoue Village, responded to this reviewResponded 9 September 2018

Dear Sir

Thank you for this guest comment, we are happy to know that you enjoy your stay with at Koulnoue Village and we hope to welcome you again

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018 via mobile

This region is close to authentic indigenous Nw Caledonia. Koulnoue is therefore a luxury stay by local standards. Reception was welcoming, room very nice facing beach, hot water only lukewarm & we were quickly offered a room change, buffet meals huge range, big open grounds and the surrounding area fascinating. I'm not rapt in cats & dogs hanging around but seems cultural. As a birdwatcher i loved the flock of red throated parrotfinch around the lawns.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank markD6441XC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catherine S, Directrice at Hotel Koulnoue Village, responded to this reviewResponded 30 July 2018

Dear Sir

Thank you to take the time to let us know your feedback about your stay with us.

We are happy to know you spend nice time with us and hope to see you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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