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Denis B

100% Caillafou(tu) Hotel!

Review of Hotel Koniambo
1.0 of 5 bubblesReviewed 4 Oct 2015
Caillafou in New-Caledonian lingo has got lots of meanings among which careless, rundown, etc
We have stayed regularly at this hotel over last 20 years and have seen it gradually sinking to the very low standard it is now. It should not even be classified as 3 stars any more as it has in effect become a very expensive mining workers camp! And I have got nothing against mining workers as I used to be one myself. And I have seen many mining camps far better than this one!
We stayed at Koniambo Hotel early September 2015. As we were five, we had booked two rooms.
As you walk into the rooms, you are first hit with a horrible smell, mixture of neglected toilets and mildew. Next you see minimal and old furniture, Bedding not much better than camp beds with doubtful linen…. I you must stay there, bring your own linen and towels!
After having settled in our horrible room, we discovered that the door lock was broken and that we had to move to another room which was of the same standard with large damp marks at bottom of bathroom walls….
Following morning, we decided to have buffet breakfast at hotel restaurant. Once again, we have had breakfast here before and it was of a reasonable standard then. This time we have discovered that even their breakfast has followed general trend of the property with very limited offering, not so fresh products, etc.
I got so disappointed that I asked the manager who was also having breakfast if I could see him before leaving. He made me wait for a while obviously not too interested in meeting me. I finally got to see him but my impressions and constructive criticisms were not very well received.…. I told him I would contact Grand Hotels and Office du Tourisme to report current situation which was totally inacceptable.
Koniambo Hotel is a total disgrace. Forget it!
Date of stay: September 2015
Room Tip: Go somewhere else!
Trip type: Travelled as a couple
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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EmmanuelCebile, Manager at Hotel Koniambo, responded to this review
Responded 15 Nov 2015
Bonjour Monsieur,
Nous vous remercions pour vos commentaires. Je me souviens très bien de vous et de notre entretien. Effectivement, nous nous sommes rencontré au petit déjeuner et vous avez souhaité me voir. Je vous ai proposé de discuter sur le moment, mais vous m'avez répondu que vous préfériez plus tard après le petit déjeuner. Plus tard, effectivement, j’étais en réunion et je n'ai pu vous recevoir de suite. Je suis profondément désolé d'avoir du vous faire attendre une petite dizaine de minutes. Veuillez m'en excuser.
Je m'excuse également que l’hôtel n'ait pas pu répondre à vos attentes. Comme je vous le disais lors de notre entretien, il est prévu une rénovation des chambres au cours de l'année prochaine.
Quant au buffet du petit déjeuner, il est normalement apprécié de notre clientèle, et les habitants de koné viennent nombreux le weekend prendre leur petit déjeuner à l’hôtel. La également je suis désolé de ne pas avoir pu répondre à vos attentes.
Lors de notre entretien, il me semble bien vous avoir donné ma carte. Si vous le souhaitez, contactez moi. Je suis à votre disposition pour discuter avec vous de ce que nous pourrions changer et améliorer. Vous avez certainement de très bonnes idées qui ne pourraient que m'aider.
De plus, après les futures rénovations, je vous proposerai de revenir nous voir, afin de vous donner une opinion neuve de notre établissement
A bientot
Bien à Vous
Emmanuel CEBILE
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (159)
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    7 - 12 of 159 reviews
    Reviewed 12 July 2015

    Friendly staff welcomed us and accommodated our request to change our nights of stay with ease, arrived late so the use of pool was not an option but rooms were fairly good and the overall environment was great. Buffett Dinner overpriced but when remote in NC it is expected.

    Room tip: All rooms are great
    Date of stay: June 2015
    • Trip type: Travelled with family
      • Value
      • Sleep Quality
      • Service
    1  Thank rileycameron
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    EmmanuelCebile, Manager at Hotel Koniambo, responded to this reviewResponded 6 September 2015

    Hello
    We thank you for having taken time to write us. We are happy to read that you had a pleasant stay with us and that our team satisfied your expectations.
    Thank you
    Best Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 May 2015 via mobile

    Stayed there 3 months in 2013 and really liked it. Chalet rooms are equipped with a small kitchen and fridge.
    TV is only in french though.
    They have great buffets especially at the weekends and if you are not afraid to spend some cash I'd highly recommend trying it.

    Date of stay: May 2015
    Trip type: Travelled on business
    Thank Lars H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    EmmanuelCebile, Manager at Hotel Koniambo, responded to this reviewResponded 15 June 2015
    Google Translation

    Bonjour,
    Je vous remercie de nous avoir envoyé votre avis.
    Depuis 2013, il y a eut quelques changements concernant la restauration. Les buffets sont dressés à volonté tous les jours. Le midi, vous pouvez également choisir notre carte snack à la terrasse du bar. Et le weekend, le Chef vous propose le buffet Fruits de mer, le buffet Mélanésien ou les soirées à thème...
    Bien sur, nous disposons toujours des chambres avec kitchenette, très prisées pour les longs séjours
    J’espère que vous aurez l'occasion de repasser sur Koné une prochaine fois
    Bien à vous

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 December 2014

    Stayed here on a business trip and found the staff helpful and friendly however my room was badly in need of an update as in deed is most of the hotel.

    The Bar and Restaurant are a decent enough place to relax in however the buffet meal choices are limited and a bit disappointing with little variety or change over the 3 nights I stayed.

    Plenty of secure off street parking if you have a vehicle with you.

    If you are travelling North from Noumea I would suggest you try the new Sheraton Deva resort near Bourail. had lunch there one day and was most impressed from what I saw but not really convenient for me as i need to be in Kone for my work.

    Date of stay: December 2014
    • Trip type: Travelled on business
      • Sleep Quality
      • Cleanliness
      • Service
    2  Thank morobe
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    EmmanuelCebile, Manager at Hotel Koniambo, responded to this reviewResponded 18 January 2015

    Hello,
    thank you taking time to send us your comment.
    We plan some works of refreshment in the hotel during the year.
    We have the formule Buffet for the lunch and diner at the restaurant.
    Furthermore we have the snack at the terrasse Bar, close to the pool, for the Lunch
    The hotel Sheraton Deva is a beautiful establishment, very recently opened. It is located in Bourail, at 1 hour driving of Kone. It is a hotel 5 stars with services very different from Koniambo
    I look forward to welcome you at Koniambo.
    Best Wishes
    Best Regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 August 2014

    The food was hit and miss but the accomodation for its rural locations was good. AC, large screen Tv's livley bar at nights was fun.

    The hotel managment did their best to accomodate my needs despite causing a massive issue with washing my passport.

    Enjoyed my time will stay again if im in region.

    Room tip: get a second floor suite much better.
    Date of stay: December 2013
    • Trip type: Travelled on business
      • Rooms
      • Cleanliness
      • Service
    Thank 1984AlexH
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 July 2014

    We stayed for a single night in early July on our driving trip around Grande Terre. The rooms were fine. The bar was pleasant. There were a few tables of workers from local construction and they were all well behaved. The buffet dinner was very nice with freshly cooked fish and sausages and steaks. The breakfast spread was very nice also. The free wifi was adequate and kept the kids sedated. I wish we'd been able to explore the area a little more.

    Date of stay: July 2014
    Trip type: Travelled with family
    Thank Kent_L71
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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