We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Booking.com
Expedia.com
Rakuten Travel
Travelocity
Orbitz.com
eDreams
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (395)
Filter reviews
395 results
Traveller rating
182
140
33
21
19
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
182
140
33
21
19
Show reviews that mention
All reviews rusutsu resort lower floor main restaurant lady staff ski school intermediate skiers check in process stark contrast minor inconvenience bi level room room size dinner reservations ski rental shop duplex monorail snow skiing
Selected filters
Filter
Updating list...
5 - 10 of 395 reviews
Reviewed 15 December 2022 via mobile

First snow trip at Rusutsu and it was amazing with high snowfall and seeing the transformation from almost nothing to 1 meter snow around. Skiing was excellent with kids enjoying the same.
Although there should be better options for lunch and dinner inside the hotel, it was manageable.
Next door Rusutsu resort also has limited options though it says many restaurants on its website, many used to be still closed and isolated.
We got upgraded to a high floor room and the view was beautiful. All are duplex rooms, clean and upto date but with only 1 bath/ toilet downstairs room. Restaurant service staff is very kind but a bit slow. May be there are still gearing up for the revived volume of guests after Covid. But no worries.
Fantastic winter stay ! Will visit again. Thankyou Westin & Mariott

Room tip: Must visit start of winter - mid december if can survive negative temperatures.
Date of stay: December 2022
Trip type: Travelled with family
Thank aditiwaks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 November 2020 via mobile

Looking for JAPOW and having explored Niseko and Nagano before we decided to give it a try. The hotel is a big hotel rather than a lodge for those who may be used to smaller places. Customer service was great, rooms were spotless, well cleaned, and big. We had a great view of the slopes. Loved having a small kitchenette. Onsen was great, separate men’s and women’s sides. Gym was terrible (it’s only a tiny room maybe 1x6 metres with hardly any resistance equipment. See photo), no club lounge BUT they allow elite members to use a special section of the bar by the restaurant and provide a free menu of items (see photo) that you can order as many of as you want. The service was friendly and fast initially, but follow up service is a bit slower. Breakfast was great and lots of options. We had dinner at the buffet 3 nights and it was good, lots of nice seafood and great to have crab legs - well worth the price. Ski lockers downstairs are good, and having a Seven Eleven near the front of the hotel makes getting snacks convenient. You have to walk from here about 200m to a ski lift, but that only takes you to a slightly higher area, from there you have to walk to other lifts. Not a particularly snowboard friendly set up. Definitely not ski in/ski out. Other options are taking the monorail from inside the hotel across the road to the other side of the mountain which requires less walking but it’s REALLY slow. Once on the mountain the runs are small and over pretty quick but the runs through the trees and side-pisting in the deep pow are loads of fun.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank WZVZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 October 2020

Lots of good things which most people have already mentioned. Staff were great, and GM greeted us (we are newly Bonvoy Platinum). Nice lounge snacks. Upgraded to a top floor 5 bed room. Monorail a bit of a hassle with skis I imagine, but not essential. Access to nice new onsen in Resort side. Also a fun wave pool for kids. Westin fitness tiny. Golf is the main attraction outside the ski season. We had a good off-season/COVID rate, but gets pricey in winter.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
2  Thank JpnMan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 March 2020

The room is very clean and quiet, mattress is super comfortable and the room is very big with awesome view. Been there 3 times already and has become my favourite hotel. Food quality is excellent and you can also choose to eat at Rusutsu Resort Hotel & Convention (there is a free monorail train connecting it to Westin Rusutsu) which is excellent for buffet dinner and kids activities. The golf courses there are also awesome, especially the wood course and the river course.

Room tip: All rooms are duplexes and I believe all room types are pretty much the same. Some may be a little bigger but insignificant.
Date of stay: July 2019
    • Location
    • Rooms
    • Service
1  Thank Simon C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 March 2020 via mobile

Loved our stay at the Westin Rusutsu. This is a beautiful property set within a scenic winter wonderland.
Special thank you to the General Manager Atsushi Miyazaki who offers sincere greetings and a warm welcome to each guest every morning. Thanks for making us feel special.
Also, I appreciate Ria for the great service offered at the main restaurant. Ria is a great credit to the Westin.
The meals are lovely, plenty of adventure activities on the property, and rooms are 2 levels and roomy. Service is splendid. Thanks Westin management and staff for making our holiday memorable.

Date of stay: March 2020
2  Thank Asiatraveler007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
View more reviews