We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
US$176
View deal
Free cancellation until 03/02/22
Booking.com
US$239
View deal
Free cancellation until 02/02/22
Agoda.com
US$159
View deal
Free cancellation until 05/02/22
Hotels.comUS$176
CheapTicketsUS$224
PricelineUS$205
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (543)
Filter reviews
543 results
Traveller rating
99
228
123
57
36
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
99
228
123
57
36
See what travellers are saying:
Selected filters
Filter
Updating list...
8 - 13 of 543 reviews
Reviewed 28 April 2019 via mobile

Very nice onsen view

Front hotel very new and nice but room a bit old and very bad smoke smell

Good staff to change room that less smell

Buffet morning is very good, but dinner is so so

I love onsen panorama lake view!

Date of stay: April 2019
Trip type: Travelled with family
1  Thank Nattawob
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 January 2019 via mobile

Large hotel with stunning lake views and a great onsen experience. Room was spotless with comfortable traditional Japanese style beds, which was a novelty. The buffet breakfast and dinner selections were awesome. Girly holiday for me & my daughters and we enjoyed it so much.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank Ellina28
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 January 2019

This is our first stop hotel when travelling in Hokkaido. It was a great hotel with very nice front view of lake toya from the hotel lobby. The room is big and comfortable for family of 4. The restaurant in the hotel served variety food in buffet style. It was all delicious and great lake view while having our breakfast and dinner. My children love this hotel so much and wish to come back again next time if we visit Hokkaido again.

Room tip: best lake view
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank helenlow0913
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 January 2019 via mobile

Toya Sunpalace was the best hotel we stayed in throughout our whole 8 day trip in Hokkaido. It really set the tone for our trip, it being our first hotel. The view of Lake Toya from the lobby is very refreshing and warm to see even on a cold winter’s day. The lobby also boasted cozy furnitures and decorations which were very pleasing to the eye. The rooms were ok and spacey, and also offers view of not only the lake but also the christmas light fixtures. The hotel also has a very warm water park for those wanting to bathe in hot water, but not in the onsen located beside. There was a ping-pong recreational area, as well as a small amusement park. The highlight of the hotel was the buffet. There was a very wide variety of food, from sushis and ice creams to pizzas and scallops, there is no excuse to not get full after a meal in the hotel dining. Almost no one speaks english though, so tourists would have to make do with broken english and pointing and using sign language but overall, this hotel is very good.

Date of stay: December 2018
Trip type: Travelled with family
1  Thank tomiinick
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 January 2019

The hotel room I stayed was in very bad conditions, very old, smelly, and the mattress were very uncomfortable. The toilet is super small and bad. I could not believe the rooms were so poor and unacceptable although the lobby is nicely decorated. The receptionist at front desk are in bad attitude and unhelpful. They way they talk to customer will really upset the guests. I stayed in this hotel from Dec 31 to Jan 2, it was during a peak season, so it was very noise. Basically, they telling the guest to go away. I will not recommend this hotel to any person living on earth!

Room tip: no good room in this hotel
Date of stay: January 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank dikdikbaba
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
View more reviews