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4 - 9 of 545 reviews
Reviewed 18 July 2019

Stayed for two nights in July. The lobby, lake view and onsen was fantastic. However the room we were assigned was old and smelled of cigarette smoke - we booked a Japanese style room. The bathroom had a musty sewer smell. We found out later that they still allow smoking in these rooms. The air purifier that the hotel brought after we complained about the smell did not help much. Fir the second nigh we were switched to an upgraded room (but were charged an additional uograde fee). For people sensitive to cigarette smoke i would only recommend this resort if you get an updated room on a non-smoking floor. The breakfast and dinner were buffet style and the selections were excellent. The food choices were identical over the 2 days however.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Peter K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 July 2019

Rooms - A bit dated with a smallish window that cant be opened, and with pre-fabricated toilets. Room smells kinda damp, and the only way to let fresh air in is through a tiny old tech ventilation shaft. The tiny window makes viewing the fireworks not as enjoyable.

Onsen - Great with good views and multiple variety
Food - Dinner buffet was fantastic with vast selection, breakfast is awesome too
Pool area - Kids would love this mini water park, with a wave pool and a couple long slides.
Location - A bit far from centre, if you want to swan boat/ cruise then you need to drive around 5m

Previously we stayed in nonokaze, so I would recommend staying in nonokaze for the rooms and the location, and stay here in toya sun for the food and the mini water park (and slightly cheaper price).

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Service
1  Thank J_Su_Mw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 June 2019 via mobile

We were given one of the old rooms with a very strong smoke smell. Wallpaper was peeling away and the decor was very dated and a bit creepy. The bathroom was old and seems like it was from the 80’s. The toiletries provided were of poorer quality than from the other hotels where we stayed. The plus side was there is a beautiful lake view. Wonderful scenery and great onsen view. Swimming pool is very big. Fireworks at night , maybe it was a weekend treat. Hotel staff provided an air purifier to help reduce the smoke smell though it didn’t really helped much. Request for a newly renovated non-smoking room for a comfortable night’s stay, else the stay will be quite disappointing.

Date of stay: June 2019
Trip type: Travelled with family
2  Thank PhyllisD30
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 June 2019 via mobile

Clean and nice room. Room was newly renovated. View of Lake Toya just in front of room and fireworks is available, provided nice weather in the night. Best stay ever. Nice food and spa as well. Highly recommended.

Date of stay: June 2019
Trip type: Travelled with family
1  Thank MAHY L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 April 2019 via mobile

Very nice onsen view

Front hotel very new and nice but room a bit old and very bad smoke smell

Good staff to change room that less smell

Buffet morning is very good, but dinner is so so

I love onsen panorama lake view!

Date of stay: April 2019
Trip type: Travelled with family
1  Thank Nattawob
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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