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All reviews nice view of the lake souvenir shop special mention fireworks show nice onsen buffet lobby hr
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1 - 6 of 544 reviews
Reviewed 30 December 2019

Beautiful and Serene hotel with good amenities. Staff is friendly- Special mention for Jae Hyeong Jeong who helped in catering vegetarian food for us. Thanks for helping us have a wonderful experience.
The hotel has beautiful view. Rooms are tidy and hotel offers a lot of activities for guests and kids.
Check in could have been quicker and more easy though... They didnt allow for early check in by 1 hr even with kids and family which I feel is could have been easily accommodated. Otherwise friendly and helpful staff.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank sidvivek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 December 2019

Enjoyed a nice summer night in this hotel, room had a nice view of the lake, onsen (hot spring waters) were great and the buffet was to die for. The hotel had a very nice fireworks show at night . There's also a very good souvenir shop in the lobby, be sure to check it out.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Cesarvq
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 October 2019 via mobile

This is a huge hotel in a spectacular location.
We were first shown rooms that were appalling. Old, dirty, tired and stank of smoke. We were then moved to recently upgraded rooms which were fine.
Arrived in the morning in the rain and told that despite its size they don’t serve lunch! Not many options in the town either.

No one at reception spoke even basic English.

Obliged to have the dinner breakfast package. This is served in a huge dining hall as a buffet.

Very uninspiring food. Also the hotel bar does not open till 830 pm so can’t get a drink before dinner.

The onsen is magnificent with both indoor and outdoor baths overlooking the lake.

Date of stay: October 2019
Trip type: Travelled with friends
1  Thank johnhE7162EW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 July 2019

Stayed for two nights in July. The lobby, lake view and onsen was fantastic. However the room we were assigned was old and smelled of cigarette smoke - we booked a Japanese style room. The bathroom had a musty sewer smell. We found out later that they still allow smoking in these rooms. The air purifier that the hotel brought after we complained about the smell did not help much. Fir the second nigh we were switched to an upgraded room (but were charged an additional uograde fee). For people sensitive to cigarette smoke i would only recommend this resort if you get an updated room on a non-smoking floor. The breakfast and dinner were buffet style and the selections were excellent. The food choices were identical over the 2 days however.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Peter K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 July 2019

Rooms - A bit dated with a smallish window that cant be opened, and with pre-fabricated toilets. Room smells kinda damp, and the only way to let fresh air in is through a tiny old tech ventilation shaft. The tiny window makes viewing the fireworks not as enjoyable.

Onsen - Great with good views and multiple variety
Food - Dinner buffet was fantastic with vast selection, breakfast is awesome too
Pool area - Kids would love this mini water park, with a wave pool and a couple long slides.
Location - A bit far from centre, if you want to swan boat/ cruise then you need to drive around 5m

Previously we stayed in nonokaze, so I would recommend staying in nonokaze for the rooms and the location, and stay here in toya sun for the food and the mini water park (and slightly cheaper price).

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Service
1  Thank J_Su_Mw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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