We're family of four and stayed one day, we arrived early and had to wait for 4 hours before checking in. We went around town, but it was snowing, so not much option. Check in was easy and quick, but English was limited. All information were not translated in other languages. As pricy as this hotel, at least they should have people translate information into other languages.
We had the corner room looking over the lake and to the side of the parking lot, room feels big. They also charged our two kids less than 8 with adult price, which I thought was ridiculous.
Anyway, the view amenities, private onsen and the decor are amazing. You can sit there all day to enjoy the Lake Toya view.
We went to the sister hotel to eat dinner and breakfast, which were okay, not thing special. They had Tahiti performance after dinner which was great.
The kids and I love the Waterland at the sister hotel. We can access that from 3PM-10PM. The wave pool was the best and some water slides . There are life guards there, which I thought was nice. Note that there's no towel supply for us, you have to walk over to their onsen area to get towel when you are done. We ended up going back to our hotel to shower and change.
The onsen at the locates located on the 8th floor with a tiny...We're family of four and stayed one day, we arrived early and had to wait for 4 hours before checking in. We went around town, but it was snowing, so not much option. Check in was easy and quick, but English was limited. All information were not translated in other languages. As pricy as this hotel, at least they should have people translate information into other languages.
We had the corner room looking over the lake and to the side of the parking lot, room feels big. They also charged our two kids less than 8 with adult price, which I thought was ridiculous.
Anyway, the view amenities, private onsen and the decor are amazing. You can sit there all day to enjoy the Lake Toya view.
We went to the sister hotel to eat dinner and breakfast, which were okay, not thing special. They had Tahiti performance after dinner which was great.
The kids and I love the Waterland at the sister hotel. We can access that from 3PM-10PM. The wave pool was the best and some water slides . There are life guards there, which I thought was nice. Note that there's no towel supply for us, you have to walk over to their onsen area to get towel when you are done. We ended up going back to our hotel to shower and change.
The onsen at the locates located on the 8th floor with a tiny gym. There are two sides, outdoor pool and indoor with a sauna. They also have popsicles for you to eat afterwards. That was a great personal touch.
Amid the price for charging two young's kids, I would go back in a heartbeat. Some things to change, lack of customer service ( staff were nice but not welcoming), welcoming tea at the main floor would be nice. More restaurant options.More
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