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All reviews rooms are small pool area budget hotel wardrobe space bophut beach sea view beach front stayed here for nights the main road night market beach bar pools village island thailand massage sunbeds
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Reviewed 15 August 2020

This hotel is located in comparately calm area of Koh Samui.

The resort is as you expect an IBIS property. We had connecting rooms for our family with Balcony.

Food options for a vegetarian like me are always limited in a breakfast. We had fruits and bread for us.

In the Lunch and dinner, Wahn suggested we take a Thai Green curry , which she customised for a veg only version.

They provide pick up and drop to chaweng on per person basis at fixed times on advance booking basis. Transportation in Koh samui is expensive.

We reached around 12:30, the rooms were not ready, but by the time we had Lunch, they were made available. The pools and the view from there was Beautiful.

Regarding the hospitality, I saw Kim( Property Manager) herself helping a Honeymoon couple with their luggage while was walking in. When the management has such an attitude, it flows down to the team.

Overall it was a pleasant stay.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
2  Thank rkmaskara
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kirill Mokronosov, General Manager at ibis Samui Bophut, responded to this reviewResponded 17 August 2020

Dear rkmaskara,

Thank you very much for the 5 star rating & recommendation! We always appreciate positive feedback and I will be sharing this with the team to serve as an encouragement in continuing to deliver excellent standards of service.

We look forward to welcoming you back to sunny Samui in the near future, as well as other ibis Erawan Thailand hotels in Bangkok, Hua Hin, Pattaya, Phuket & Krabi.

Warm Regards,

Kirill M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2020

Koh samui is a amazing place to visit. The people are so friendly and cannot do enough for you, and it not just because your spending money with them. The hotel in general is nice and clean and the breakfast was quite good. The day we arrived we were told we didn’t reserve a room with garden views and it was just a classic room. The views from our balcony was of a building site. After speaking to reception they agreed to move us after 3 days. I checked the hotel web site and there was no mention of a classic room. We were under the impression all rooms would be garden view. Be careful when booking your rooms.

The breakfast is quite good. They do fresh omelettes on order and have quite a selection of different breakfast options. There’s pork hotdog sausages,eggs,croissants and fresh fruit. There’s is also a good range of traditional Thai breakfast option.

The hotel massage is a waste of money. You can get a far better massage from the little places outside the hotel. There is one opposite 7/11 with orange signs which are amazing!!!

There’s one thing that the reviews on this site don't tell you and that is that the hotel is 95% full of Russian travellers. Everything in the hotel revolves around them. Only they can reserve the sun beds by putting there towels down at 5am in the morning and are allowed to move them when ever they see fit. They never try and integrate with the other 5% of foreign travellers. Even the Thai locals say the same thing....
DO NOT even try and sit by the pool bar on a evening after dinner unless you want to be confronted by a drunk when your sitting minding your own business with your family. The Thai people are great. There so polite and accommodating. They can’t do enough for you. I truly wish I would have know about the people staying here as I would have changed and stayed somewhere else.

One morning we had put our towels out on the sun beds just like all the other people in the hotel were doing and then sat down to have breakfast in the restaurant. My son finished breakfast and went to sit on the sun bed and to his surprise some one had moved all our towels. I confronted the guy sitting on the bed that’s when about 10 other people gathered around us which was quite intimidating. The guy sitting on our beds told me you cannot reserve the beds this way. Even though it was okay for every other person to do this everyday. We were later told that a big fat gentleman had removed only our towels from all of the other so that his relatives could sit there!!!!! Absolutely ridiculous, would expect this in Benidorm, NOT Thailand.

The hotel food prices are a little high. The food sold on the beach on the little fisherman boats is very good quality and half the price. The papaya and mango salad are fantastic a big plate for 100bht. There is also a restaurant opposite and further up from ibis called A.K restaurant, it is AMAZING. It’s a family run place with the mom making fresh food and the young brother and sister front of house. Would definitely recommend this place!

The fisherman’s village is 15 min walk and 5 min taxi from the hotel. They have small markets every Monday and Wednesday with a massive market on Fridays for street food. Would definitely recommend this, cheap and amazing traditional food.
Fisherman’s village is lively everyday of the week but not as busy as chewang.

Also just to let you know the accor membership scheme doesn’t mean a thing at this hotel. It really only counts when used back home.
If you want to visit Koh Samui stay in the Chewang beach area for a lively place or Lamai beach area for a quieter place. Be warned when you stay here.!!!!!! We have travelled to a number of countries and never encountered such hostile people staying in the hotel.
Be warned when you stay here. I WOULD NEVER STAY IN THIS HOTEL AGAIN!!!!!!!!

Date of stay: February 2020
    • Value
    • Location
    • Service
1  Thank Raju S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kirill Mokronosov, General Manager at ibis Samui Bophut, responded to this reviewResponded 27 April 2020

Dear Raju S,

Thank you for taking the time to express your opinion on the stay at our hotel. We appreciate your comments on cleanliness, friendliness of the staff and our delicious food offer. As an economy hotel brand, we strive to offer quality service & value for money, it is a pleasure to read that we were able to deliver that.

Please accept my apologies for our inability to offer rooms facing the garden. To clarify, our Standard Rooms are facing either our own garden or neighboring hotel, there is no surcharge for either view and room assignment is subject to availability. We do have Sea View rooms available, which come at additional charge and can be pre-booked in advance. This is identical on all our online booking sources. I am happy that our friendly team was able to assist in changing the room at the earliest possible time to fit desired allocation.

I understand that you had an unfortunate encounter with an unpleasant fellow guest. Rest assured we do not condone rude behavior and our team is there to assist with any issue that might arise. I would also like to note that we have a diverse guest mix, which varies greatly based on travel patterns in each region. It is true that February & March traditionally draw large number of North & Eastern European holidaymakers, seeking to enjoy beautiful beaches all over Thailand, while summer months attract Southern Hemisphere guests for the same reason. I would like to re-assure that we do welcome all nationalities with booking channels being open to all customers worldwide.

Thank you again for taking the time to share your feedback. We do regret that you faced unfortunate issues during your stay and hope that we will have a chance to offer our friendly service once again in the future.

Warm Regards,

Kirill M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020

Hotel was renovated not too long before, we liked design of new rooms it was much too needed. Staff here are amazing, especially at the beach bar. Hygiene wise hotel is keeping up with latest developments and has hand gel avaliable free everywhere. We wish this was done in other establishments when we travel. Stay here and you will not be disappointed by value you pay.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank brian_ULC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kirill Mokronosov, General Manager at ibis Samui Bophut, responded to this reviewResponded 16 March 2020

Dear brian_ULC,

Thank you very much for 5 star rating and positive compliments on our renovated rooms. We recently renovated 50% of our guest rooms, with remaining rooms scheduled for second half of 2020. In terms of the hygiene, we indeed have implemented additional hygiene procedures throughout all facilities in our hotel including increased cleaning, disinfection routines and free hand gel. Rest assured well being of our guests & employees is our first priority. Thank you again for your positive feedback, we would be delighted to welcome you back again in the near future!

Warm Regards,

Kirill M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020

So the Views are Beautiful No Compliant about that.
This Hotel is Unfortunately more Family based and also caters more Towards the European Nationals but understandably they can not control who Visits their Hotel.
What they should control though is the Noise that we Have at 11PM by Guest who roam the Pool area and Kids still playing and Screaming in the Play area at Night.

You will also need to get up at the Crack of Morning to fight and reserve your Sunbed by the Not so serenity pool otherwise it gets taken and reserved for an Entire Day by the Majority that make up the Guests.

The Food Is Unfortunately Alittle less then average as I ordered Chessy chips from their menu and Recieved 160BHT of Small chips with a Light sprinkle of Cheese.
The Buffet Breakfast is Average at best as the Options that You receive are limited.
For Guests Like myself that Love their full English breakfast with Bacon,baked beans and scrambled egg this will not be the buffet for You.

Rooms Are clean no need to stress about Hygiene but Rooms are quite Small, If you are only staying a limited amount of days then the Rooms are Adequate for your stay.

Date of stay: March 2020
Trip type: Travelled with family
Thank tarrynleed
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kirill Mokronosov, General Manager at ibis Samui Bophut, responded to this reviewResponded 16 March 2020

Dear tarrynleed,

Thank you very much for your compliments on our beautiful location and strong hygiene standards. I understand that there was an unfortunate issue with behavior of other customers. We certainly do not condone such behavior and count on all guests to be respectful to one another. I have shared your comments with our team to ensure that our existing policy is re-enforced.

I also shared your comments regarding food quality with our Chef. We recently launched a new, updated restaurant menu and appreciate any constructive guest feedback as we always look to maintain quality & price in line with guest expectations.

Thank you for your feedback, we look forward to welcoming you back in the near future!

Warm Regards,

Kirill M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020

Stayed for 8 days good location for getting around koh Samui and hotel is right on the beach front. Rooms are basic and they cleaned daily they have all you need and all the rooms I believe have small balconies.
Unfortunately there are some points to be aware of when staying at the hotel. If you like to get a sun lounger get up at 06.30am and you might be lucky we didnt bother we only managed to get a sun lounger late afternoon,we just used the beach when we wanted to get some sun.There is a sign at the pool side stating for quests not to reserve sun loungers for long periods of time or towels would be renoved by staff this is not the case.!!!!!!! people placed the towels then go off then return when it suits them which appeared to be for a large part of the morning before they were used by them poor !!!!!!
Service at the bar is slow,very little atmosphere.in the eveing we went to the bar sometimes before we went out and there were not many people about sometimes there was no one at the bar area which closes at 22.00pm
Also it appeared in the evening groups of families and friends i.e. the Russian element of quests had takeaways ie food from outside the hotel and drink and concreated around the pool area in the evening. and are very arrogant and rude which I am sorry to point out.
people like to smoke where ever not great when kids or none smokers about.
Tried ordering food one evening and it appeared when we asked for something from the menu it was not available.so after a couple of attempts we decide to not use the hotel restaurant factifies and went out to eat.
Hotel provides tours and scooter hire etc in the reception area very helpful
We only stayed here as this formed part of our trip which we booked.
The hotel has its good points and not so good points .
The hotel needs to take into account all there quests needs .,Thats for you to decide if you wish to stay here i certainly wouldnt stay here again there are a lot more hotels to choose from.Its not often i have to write bad point in my reviews but on this occasion I have been to the point.

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank Andrew E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kirill Mokronosov, General Manager at ibis Samui Bophut, responded to this reviewResponded 16 March 2020

Dear Andrew E,

Thank you for taking the time to share your experience with the TripAdvisor community. We appreciate your positive comments on our functional & clean rooms and beautiful beach front location. Please accept my apologies for the unaccountable behavior of other guests. I shared your comments with our Beach Bar & security teams to ensure such cases are promptly handled.

I understand that you also faced issues with the food availability when placing an order. We were in transition period to a new, updated restaurant menu, therefore some items from old menu were temporary unavailable. I am pleased to confirm that we have now fully launched new menu, with new refreshed items as we always look to maintain an offer on par with guests needs.

Thank you again for your constructive feedback, rest assured the comments were shared with relevant departments. We look forward to welcoming you back in the near future.

Warm Regards,

Kirill M.

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