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Reviewed 2 September 2011

After reading the reviews on here, I must admit I was not looking forward to be going, however it wasn't that bad at all! The staff on arrival were very cheery and helpful. We stayed in a Buttermere plus chalet with hot tub - it was a very spacious chalet and hot tub was brill! Main pool was clean and ideal size for my little ones not too deep. Entertainment was great for the kids AJ was the best!
We didn't spend alot, drinks were greatly priced especially the Kids Slush's £1.05 each (compared to Haven £1.75). I couldn't believe the price of the train ride 50p for children! We were on the train trip for nearly an hour - well worth the money! The only thing I would improve is the state of the place decor wise - it really could do with a lick of paint and updating needed please!

  • Stayed: August 2011, travelled with family
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2  Thank Michelle576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2011

Apart from the very spacious and comfortable lodge with hot tub, i'm afraid i have to agree with everyone else. Very run down, attention to outdoor play area, crazy golf and general condition of the site is desperately needed. My 3 year old daughter enjoyed the adjourning farm with all the animals and my teenage boys enjoyed the pool tables and tennis courts. But again, we found ourselves going off the site and finding other things to do. Definitely stick to Haven in future.

Room Tip: recommend the lodge
  • Stayed: August 2011, travelled with family
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1  Thank louise1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

This has to be the worst "holiday park !!!" in the UK!!!
We arrived and were charged £10 to book in early to our Buttermere Chalet Plus.
In the chalet the hot tub was being filled - we expected to use it the first day however were unable to do so as it did not get up to temperature until sunday morning.
Our teenage sons then went to use the gym but were told it was closed all week. on the sunday the children went to hire bikes but were told that they were not available - after a discussion with the manager the bikes were made available however they were in very poor condition - a chain and a pedal came off !!! - we went to return these to find that reception had closed - it was 5.45pm- in high season !!! To top it all we went to play grazy golf and you would have to be crazy to do so - Falling to pieces and lots of nails and screws sticking out - A total hazard !!! Luckily we had booked through Hoseasons and once we made them aware of the situation they arranged to transfer our booking to Stanwix Park - from the ridiculous to the sublime - Stanwix is a wonderful site for a family holiday - great staff, facilites and entertainment - thankyou Stanwix Park for saving ou holiday !!!

  • Stayed: August 2011, travelled with family
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4  Thank delilah416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

The chalet we had had obviously been refitted recently. It was clean, comfortable and warm. The site is an excellent base for exploring. Superb cycling nearby and plenty of birdwatching. The pool is a bit small but big enough and the entertainment is a bit hi-de-hi. Ok if you like that sort of thing.

They are making a real effort to make this site welcoming and it really works. Good value for money and great for families

Room Tip: Clean warm and comfortable
  • Stayed: August 2011, travelled with family
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2  Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2011

We arrived on the 6th aug we stayed in a buttermere chalet plus which looked like it had been recently painted it was very clean, but we had to get a single bed changed as it was broken i ust say it was changed in less than 15 mins which was good! the hot tub was great! But then we had a walk around + from there on it went completely down hill there was a small childrens soft indoor play area which wasnt staffed so there were big kids taller than me in there diving all over place n climbing up onto the rails which shouldnt be making it unsafe for my 2 year old to play in , the gym was closed all week , my dad had taken his golf clubs but when he went to play it was a state + deffo could not be played on the crazy golf was all broken up the , the childrens park needs attention + the arcades are the worst iv ever seen with the 2p falls being empty!! the bingo on which me + mum went to play in the evening for cash had children in screaming + running about (which is not allowed on haven sites) it was just awful so we spent everyday off camp trying to find things to do for the children as my 9 year old son was just bored with this place nothing to do at all!! my advice to anyone thinking of stayin here is forget it go elswhere its a waste of money it cost me £800 for the week!!!

Room Tip: buttermere chalet plus was clean
  • Stayed: August 2011, travelled with family
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5  Thank claire b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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