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“1st Class Hotel, World Class People!”
Review of Cape Panwa Hotel

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Cape Panwa Hotel
Ranked #4 of 13 Hotels in Cape Panwa
Certificate of Excellence
Reviewed 15 August 2017

Can't find any faults, staff are friendly, courteous and efficient. The rooms are huge, Cape suite is 78sqm .

There's also a shuttle bus that operates every 20mins down the hill from 7am until midnight.

Food is 2nd to none catering to Thai, European, Eastern and UK tastes. "Bird" the cafe outlet manager is an absolute joy to talk to and deal with, a standout member of staff.

Jonas & Daniel in reception and Jennifer in the restaurant also deserve a special mention, all 1st class members of staff.

There's also a private beach with plenty of sun loungers, this is also the case for the pools as well there's also a plentiful supply of towels.

We will definitely be returning to this stunning 1st class hotel a jewel in the crown that is Phuket.

Room Tip: Cape Suites are very big (78sqm)
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  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij S, Manager at Cape Panwa Hotel, responded to this reviewResponded 17 August 2017

Thank you for your effusively rewarding review of your visit to Cape Panwa Hotel, Phuket and for your recommendation. We are truly delighted that the accommodation, the facilities that we offer and the attentive service of our staff contributed so much to the enjoyment of your holiday together. We genuine look forward to seeing you all return in the future.

At Cape and Kantary Hotels, we actively support SOS Children’s Villages and the Thai Society for the Prevention of Cruelty to Animals. We do not serve foie gras, birds’ nest or shark’s fin in our restaurants and we also stand firmly against the exploitation of Thai elephants for commercial or entertainment purposes.

Yours sincerely,
The Management of Cape Panwa Hotel, Phuket.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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46 - 50 of 2,664 reviews

Reviewed 14 August 2017

This is a brilliant hotel, I cannot fault it in any way. The staff were amazing from the minute we first arrived, so respectful, polite and eager to please. The food was plentiful, delicious and well priced. The beach is lovely and, although it is within walking distance, there is a little train that travels back and forth every few minutes. There is also a free bus that goes to the markets/shops every twenty minutes until midnight. At one stage I was not feeling too well (probably from having eaten too much of their delicious food) and I was attended to by the hotel nurse free of charge. I would highly recommend this hotel to any person thinking of going to Phuket for a holiday.

Room Tip: You could ask for a sea view if required
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  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
7  Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij S, Manager at Cape Panwa Hotel, responded to this reviewResponded 16 August 2017

Thank you for your wonderfully appreciative review of your visit to Cape Panwa Hotel Phuket and for your generous recommendation. I am pleased that you fully recovered from you fully recovered from your indisposition and we very much hope to have the pleasure of seeing you return in the future.

At Cape and Kantary Hotels, we actively support SOS Children’s Villages and the Thai Society for the Prevention of Cruelty to Animals. We do not serve foie gras, birds’ nest or shark’s fin in our restaurants and we also stand firmly against the exploitation of Thai elephants for commercial or entertainment purposes.

Yours sincerely,
The Management of Cape Panwa Hotel Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

Cape Panwa exceeded our expectations in every way. The room was large with a full bath and separate shower. It had a king bed and a couch with a large TV. The breakfast was amazing, there was so much food and all fresh and some cooked in front of you. The pool was beautiful but not heated. Down the train to the beach and another pool I just felt like I was in paradise.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij S, Manager at Cape Panwa Hotel, responded to this reviewResponded 16 August 2017

Thank you for your wonderfully appreciative review of your stay at Cape Panwa Hotel, Phuket. We are delighted to have contributed so much to your enjoyment and we look forward to the pleasure of welcoming you all back for another family-sized portion of paradise in the future.

At Cape and Kantary Hotels, we actively support SOS Children’s Villages and the Thai Society for the Prevention of Cruelty to Animals. We do not serve foie gras, birds’ nest or shark’s fin in our restaurants and we also stand firmly against the exploitation of Thai elephants for commercial or entertainment purposes.

Yours sincerely,
The Management of Cape Panwa Hotel, Phuket.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

we were blessed with mainly good weather even though it was rainy season , and this combined with a wonderful stay made for an excellent break , from the cheery and genuine welcome at check in to the moment we left all staff were lovely , the food , especially breakfast of a very high standard, and the room spacious , spotlessly clean and with a really big bathroom . my only comments would be , and they are not meant to be negative but informative- are that being in a hillside there are a lot of steps so it may not suit the elderly or infirm ,and the beach can be quite rocky, but it is stunningly unspoilt, and the open air dining room does attract the local birds the staff do their best to shoo them away ,so if you have a fear of birds this may not be the place for you ! . the free regular shuttle bus over the hill was well used when we fancied some where different to eat. the hotel is in a great location to visit Phuket and go on sea trips . throughly recommended . there is also a funicular railway to the beach if you can't manage the steps . oh , and Elisabeth Taylor, Leonardo Di Caprio and Many other celebrities have stayed here in the past . if it's good enough for them it's good enough for me !

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij S, Manager at Cape Panwa Hotel, responded to this reviewResponded 15 August 2017

Thank you for your very warm and affectionate review of your stay at Cape Panwa Hotel, Phuket. I am certain that the information that you give here will be of great value to future guests and I thank you for your kind words about our attentive staff. We genuinely hope to have the pleasure of welcoming you all back in the future for another wonderful family break.

At Cape and Kantary Hotels, we actively support SOS Children’s Villages and the Thai Society for the Prevention of Cruelty to Animals. We do not serve foie gras, birds’ nest or shark’s fin in our restaurants and we also stand firmly against the exploitation of Thai elephants for commercial or entertainment purposes.

Yours sincerely,
The Management of Cape Panwa Hotel, Phuket.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

This is not a five star hotel. I have been to many five-star and four-star properties but this would have to rank as one of the lesser four star properties. The staff are lovely enough but the general manager and the group director are not interested in making sure their property and services ensure a happy stay for the guests. When I complained about the quality of the hotel and the extra charges they offered no reasonable solution. I have never had to complain in such strident terms but I will never go back.

Stayed: August 2017
4  Thank Lucy787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kasemkij S, Manager at Cape Panwa Hotel, responded to this reviewResponded 15 August 2017

Thank you for writing to us with regard to your visit to Cape Panwa Hotel, Phuket. We are truly sorry that you left us with a negative feeling but I thank you for your generous recognition of the work of our attentive staff. As a well-travelled guest, you will be aware, no doubt, that the ‘Star’ system of hotels is based on a number of features such as room or suite size, 24-hour room service and so forth. I must also express my regret that neither the General Manager nor our Group Director were able to resolve specific issues to your satisfaction at that point. Nevertheless we do value your feedback as we always strive to offer our guests the very best of holiday experiences. We wish you many happy and enjoyable holidays in the future.

At Cape and Kantary Hotels, we actively support SOS Children’s Villages and the Thai Society for the Prevention of Cruelty to Animals. We do not serve foie gras, birds’ nest or shark’s fin in our restaurants and we also stand firmly against the exploitation of Thai elephants for commercial or entertainment purposes.

Yours sincerely,
The Management of Cape Panwa Hotel, Phuket.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cape Panwa Hotel

Address: 27, 27/7 Moo 8, Sakdidej Road, Cape Panwa, Phuket 83000, Thailand
Region: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Cape Panwa
#3 Family Hotel in Cape Panwa
#4 Business Hotel in Cape Panwa
#4 Luxury Hotel in Cape Panwa
#4 Romantic Hotel in Cape Panwa
Price Range: $172 - $2,179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cape Panwa Hotel 5*
Number of rooms: 205
Official Description (provided by the hotel):
Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more   less 
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Also Known As:
Cape Panwa Phuket
Cape Panwa Hotel Phuket

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