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“Thoroughly Enjoyable Stay”

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Fairmont Royal Pavilion
Ranked #1 of 3 Hotels in Porters
Certificate of Excellence
Reviewed 10 November 2017

We stayed here for about nine days and it was a very enjoyable experience although we did not make full use of everything around.

In any vacation resort/hotel the four things that matter the most (in my view) - the bed, the bath, the view and the amenities.

The bed was really nice, firm, yet not hard, big (King size for us), pillows were soft and both big and small (I hate it when they only have these huge pillows that give you a stiff neck).

The bath was big, both a shower and a tub included, hot water was plentiful, drains all worked without a clog (a total turn off in any hotel bath), the shower gel and lotion is from Le Labo (standard fare for all Fairmonts but oh so good).

The view was amazing, we were on the second floor, meaning great sunsets, the balcony was absolutely private. The first floor rooms all have a walk-out option on to the beach but there is no privacy and if it rains (as it did heavily during our first two days there) then you have no protection.

The wi-fi was one of the fastest in any hotel I've stayed at, which meant we could watch streaming video from our home DVR, not missing out on our favorite shows that were being recorded in our absence!

The coffee maker, sofa, other furniture and accessories were all top notch.

Room service was prompt and better than that in the restaurant.

The grounds are very interesting and make for a good morning walk. The in-house restaurant was reasonably good (see my separate review).

The downside is the beach. Unfortunately this is true for most of Barbados.There has been so much erosion that the beach is hardly more than a few feet (twenty or so) and the sea floor drops off rapidly, so if you are not a swimmer, it is difficult to enjoy the water. It was also incredibly hot even in mid December (probably par for the course in the Caribbean). The pool is large and pool-side recliners are very comfortable. We had no problems finding a spot on the beach although if you come down late in the morning you may have some trouble, but the staff will always find you a place.

The other thing we noticed - and this too is probably true for most of Barbados - is that it feels very much like a retirement colony for rich Brits. Most of the people were retirees and we saw no children during our stay. Nothing wrong with that, but there was very little diversity in the guest population. We did not hear the American accent much either. It didn't matter to us at all but it maybe something that bothers some people. I read the reviews of many of the resorts on the island before selecting the Fairmont as there seemed to be a bias towards returning guests from the UK. We did not feel that at all and it was our first time here.

Overall a very nice place to stay, charming, old-fashioned in many ways, yet with every modern comfort, good food, service excellent other than in the restaurant. Very helpful staff at the reception.

It is an expensive resort but worth the experience and given how much the cost of living in Barbados is, not surprising at all.

Not the best place if you must have a great beach with lots of soft sand and shallow water to play around in. However this is the status for most of Barbados. Bermuda makes for a much better beach destination with a very similar ethos and yet offers a lot more in many ways, at least in my experience.

  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Prepaed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShellyAlleyne, Executive Assistant at Fairmont Royal Pavilion, responded to this reviewResponded 22 November 2017

Dear Prepaed

Thank you for taking the time to provide us with such a detailed review on your recent stay here with us at Fairmont Royal Pavilion.

Fairmont Royal Pavilion continues the tradition of The Fairmont Group’s luxury resorts, which are intimate and idyllic retreats in fabulous settings. It is always our earnest hope that every guest has an outstanding experience each time they stay with us.

The team strives to deliver the best experiences and are extremely grateful when these are being recognized. Your comments about all the services extended are truly cherished and have been passed on to the rest of the team.

i did notice from reading your review it seems that our F & B service was not up to the usual standard to which all Fairmont guest have grown accustomed to. Please be reassured that this is not the standard to which we pride our self on and your feedback will be discussed and followed up with our F & B team.

Thank you once again for your review and we look forward to welcoming you back to enjoy another enjoyable stay here with us at Fairmont Royal Pavilion.

Regards

Shelly Alleyne
Executive Assistant

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28 - 32 of 1,176 reviews

Reviewed 12 October 2017 via mobile

An amazing hotel. Arrived during Hurricane Maria. Staff were brilliant. They kept us fully updated of the storm's progress and provided us with lamps during the power cut. They also kept the restaurant up and running and served the most delicious food. This is our third visit to this hotel and we will definitely be going again. Thank you everyone at Royal Pavilion

Stayed: September 2017, travelled as a couple
1  Thank lindaking1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShellyAlleyne, Executive Assistant at Fairmont Royal Pavilion, responded to this reviewResponded 22 November 2017

Dear lindaking1952

Thank you kindly for continuing to stay with us and for your review! We appreciate you taking the time to share your experience. Reviews like yours are invaluable to future travelers and we couldn’t be more grateful.

It is great to hear that despite the difficulties you would have experienced during your stay due to the passage of Hurricane Maria our team was still able to make you stay as comfortable and enjoyable as possible.

I am blessed to be working with a group of highly motivated and enthusiastic individuals who take personal pride in delivering warm, intuitive and personalized service for all our guests and your compliments toward our team are much appreciated and have been shared with the rest of the team.

Thank you again for taking the time to write a review and we look forward to welcoming back for another great stay.

Regards

Shelly Alleyne

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Reviewed 4 October 2017

Stayed here for one week in September. I usually stay elsewhere on the island but that hotel was closed for 2 weeks and we were in Barbados to attend a wedding and could not re-arrange.

Before I review the hotel and facilities, I will say now that there is a thief amongst the staff. I left an i-phone on the bar one evening right next to the staff. The next morning,the find my i-phone app located it as on the premises until it died. The phone was not returned to me. This could admittedly have been a guest or a member of staff and on the basis that I could not determine this either way, there was no mileage in making a formal complaint even though I did make it clear that it had been taken and Management did "search" for it.

What I can and will blame the staff for is missing clothes. My wife bought a brand new pink Odabash bikini in Spain 4 days before we flew out to Barbados. This cost more than £200. She packed it in its clear bag and took it with her to wear for the first time. When she tried to find it whilst away, she had only an empty bag. Now she has a number of these bikinis, all taken in their bag so it wasn't the only empty bag. During the holiday we both discussed this and decided to wait until we were home to be 100% certain that she hadn't left it at home (she was adamant that she had brought it and not taken it out of its bag). When we returned home there was no bikini. She had taken it to Barbados and it had been removed from our room. Furthermore, a pink Burberry polo shirt is also missing. This was worn on holiday and definitely was not left behind. Given the phone issue, this has not altogether surprised me but I am very disappointed and I would urge the management (Ryan) to take this seriously and check who was cleaning our suite on a regular basis because these items have gone missing at the Fairmont. Perhaps the culprit has a thing for pink!

Now for the hotel. Desperately in need of renovation which is happening right now. The images for the new rooms look fantastic and I am certain that in a couple of years, the accommodation will be very good. The suite we stayed in was OK, it needed to be renovated but it was a decent size and had a fantastic position overlooking the beach.

It is not just the rooms that need a renovation however, the whole site does. The restaurant and bar area need to be improved. The pool area is fine but the staff there are either lazy or disinterested. By the third day we had to ask one of the three men stood around doing nothing (not even making customer sunbeds up!) to clean the pool. It is located next to trees and leaves and branches naturally fall into it. Only when we asked did they bring a net to clean it. Imagine having to wade through this debris everyday and see the staff looking on doing nothing. They did not however think to get out a brush and sweep up the poolside as well and they did not clean the pool again while we were there.

It also took five days for us to convince the staff to allow us to open a bar tab for drinks by the pool. Why? The staff say policy. I don't know what the truth is but I do know that i do not want to get out of the pool to sign for drinks every time they are ordered.

Breakfast was poor. Tinned fruit not fresh on Barbados which is unbelievable. Other choices were not appealing to us. The lunch menu on the other hand was good and the quality of food delivered was good. The 2 gentlemen staff serving lunch were also very helpful and proactive, ensuring that we had chilled water when had lunch etc. Top marks for these.

The hotel location is wonderful but more needs to be done with the beach area. The Beach Club as they call it needs to be developed beyond a couple of beds and umbrellas adjacent to the car park and a shack. I might be doing them a disservice here as the beach had been largely taken away by Storm Maria just as we arrived and maybe there are plenty of beach facilities normally.

In summary, I would not return because the hotel and facilities are simply not up to scratch and certainly not comparable to many of the competitor hotels on the West Coast. The wedding we attended was at the Colony Club which is just 5 minutes away by taxi and altogether more impressive. The fact that we also lost a phone, our negligence admittedly (but you would absolutely expect to have this returned to you the next day in most hotels) and more seriously, had clothes taken from our room means that I could never return or recommend this hotel. Many of the guests we spoke to when we were there had been going for years but did say that this was their last which I think reflects exactly what we experienced.

Room Tip: wait until refurbishment completed
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
16  Thank SpikeyMikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShellyAlleyne, Executive Assitant at Fairmont Royal Pavilion, responded to this reviewResponded 22 November 2017

Dear SpikeyMikey

Greetings from Barbados. From our management team and colleagues we again wanted to apologize that despite a significant search effort, your phone could not be located.

With regards to your swim suit and your shirt management was unaware of these items going missing, however having read this review will be in touch with you following an internal investigation. We take allegations of this nature incredibly seriously and are disappointed that we were unable to resolve the issue while you were still on-property.

Thank you very much for giving us the opportunity to respond to your feedback.

Regards

Shelly Alleyne

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Reviewed 13 September 2017

We stayed at Sugar Hill and had access to the beach club. The facilities are good, very casual and relaxed. The food was great for lunch and the service fun and friendly. Nice and secure beach area to swim and really chill out.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Sarahsl2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShellyAlleyne, Executive Assistant at Fairmont Royal Pavilion, responded to this reviewResponded 25 September 2017

Dear tracey f

Thank you for the great review of our Beach Club and we are glad that you enjoyed the food and service offered there

The team strives to deliver the best experiences and are extremely grateful when these are being recognized. Your comments have been shared with the rest of the team.

Thank you very much for giving us the opportunity to showcase our hospitality and we look forward to welcoming you back.

Regards

Shelly Alleyne

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Reviewed 9 September 2017

Spent several days at this hotel. The hotel is located on the beach and if you are located on the ground floor suites, you can walk from your room onto the beach. The service from this hotel was very good. Breakfasts were great. The lunch menu was a bit limited after a few days but the food was certainly good.

This is quite an expensive hotel especially as Barbados is a particularly expensive country to vacation in. My biggest gripe is unclear pricing. The hotel and its affiliates do not provide transparent pricing with taxes and services fees thrown into the price at the end. If these fees are mandatory, then include them in the price.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Sangeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShellyAlleyne, Executive Assistant at Fairmont Royal Pavilion, responded to this reviewResponded 2 weeks ago

Dear Sangeev

Thank you for taking the time to provide us with your great feedback on your stay here with us at Fairmont Royal Pavilion.

Over the last year we have done much to improve our menu’s and I am glad you particularly enjoyed our breakfast offerings. Our chef is continuing to develop new menus for Dinner in all our outlets, you can expect much as we continue to evolve!

I will follow up with our team to ensure that issue you experienced reference unclear pricing is clarified for future guest.

Thank you once again for your review and we look forward to welcoming you back in the near future.

Regards

Shelly Alleyne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Royal Pavilion

Address: St. James, Porters BB24051, Barbados
Phone Number:
Region: Caribbean > Barbados > Saint James Parish > Porters
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Porters
Price Range: $561 - $2,229 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Royal Pavilion 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Located on the sought-after Platinum Coast, on a 1/2 mile long beach and 11 acres of lush tropical gardens, you'll fill your sun-kissed days and starlit nights with unforgettable moments. All 72 rooms and suites offer magnificent, unobstructed views of the beautiful Caribbean Sea. Several included services will make your stay even more memorable, including daily afternoon tea, WiFi, fitness room, tennis courts, a freshwater pool, non-motorized water sports, swim with the turtles, a weekly manager's cocktail and garden tours. Indulge your senses with innovative Caribbean-inspired menus at 2 beachfront restaurants. In-room dining available 24-7. ... more   less 
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Also Known As:
Fairmont Royal Pavilion Hotel Porters
Fairmont Hotel Porters
Fairmont Hotel Royal Pavilion
Fairmont St. James
Barbados Fairmont Hotel
St. James Fairmont

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