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“Deserving of its Michelin star”
Review of Schloss Eberstein

Schloss Eberstein
Ranked #2 of 27 Restaurants in Gernsbach
Certificate of Excellence
Cuisines: French, German
More restaurant details
Restaurant details
Good for: View, Special Occasion Dining
Dining options: Reservations
Reviewed 2 June 2016

We enjoyed the meals, drinks and presentation. The service was excellent and not at all pretentious. The Prix Fixe menus offer an excellent wine pairing.

    • Value
    • Service
    • Food
1  Thank burls1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantEberstein, Guest Relations Management at Schloss Eberstein, responded to this reviewResponded 8 June 2016

Dear Guest,

thanks fro another great review!

The entire Hotel is part of the Eberstein castle, although some of it is owned privately, and hence closed off for public viewings.

We are delighted to read that you enjoyed dining at our gourmet restaurant, and exploring the wonderful countryside. The vineyards do make this a wonderful area for hiking, as well as getting to know more about our delicious wines and the production of them; of course you can try some of it too! ;-)

We are hoping to welcome you back for some more indulging and exploring soon!

Best wishes from Gernsbach,
Your Hotel & Restaurant Schloss Eberstein Team

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5 - 9 of 145 reviews

Reviewed 2 June 2016 via mobile

It was was a great experience at this wonderful castle for my family and me. I can absolutely recommend a visit!

Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantEberstein, Guest Relations Management at Schloss Eberstein, responded to this reviewResponded 8 June 2016

Dear Mike,

thank you very much for choosing Schloss Eberstein for your family get away, and for sharing your excellent review with us!

We are delighted to read that you all had a fantastic time with us, and experienced an authentic and memorable castle trip.

We are looking forward to welcoming you and the family back in the future!

All the best,
Your Hotel & Restaurant Schloss Eberstein Team

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Reviewed 31 May 2016

I have been in the restaurant with my couple in a sunny day and I should say that the location and views are amazing.
To be honest, I expected much more in a restaurant with a Michelin star... My first surprise was with my table booked (the lounge where the table is, it was closed that day and nobody called me to make the change). Service not enough for this kind of restaurant, they didn't explain the dishes, poor dishes presentations. I recognize that the food has a high quality but without textures, convinations, so on.

    • Value
    • Service
    • Food
Thank Xmambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantEberstein, Guest Relations Management at Schloss Eberstein, responded to this reviewResponded 8 June 2016

Dear Guest,

thanks for visiting us again, and for sharing your review!

We are pleased to read that you once again enjoyed the wonderful view over the vineyards, as well as our idyllic location in between them. At the same time we regret to read that we were not able to live up to your expectations this time around.

There is no doubt that you should have been informed regarding any changes to your reservation, please accept our apologies for not having done so in advance. We strive to offer very obliging and individual service at all times in both, our gourmet restaurant as well as the ‘Schloss Schänke’; just as our kitchen team gives their utmost attention to every detail in preparation and presentation of our dishes.

We regret that this was not to your satisfaction during your last visit, and hope that you can give us a second chance to make up for this with better service and new delicious creations from our chef!

With best regards from Gernsbach,
Your Hotel & Restaurant Schloss Eberstein Team

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Reviewed 3 January 2016 via mobile

Stayed for the second time with another couple owing to fond memories of hotel and Werner's. This time we booked an arrangement for new year's eve with fine dining at Werner's and another three course meal another day at the Schaenke.

Werner's: hotel and all the restaurants were buzzing with people, yet we were very promptly and warmly escorted to our table for four and the chef and host even made time to welcome us in person. We decided in favour of the "accompanying wines" option which that night was EUR 56 and included 7 individual varieties. Except the chardonnay I thought all of them real good matches and really enjoyed them. The food was perfect, delicious, served with great care and well explained by staff that was present when you needed them and otherwise "invisible", just the right way that makes you feel so special a guest. We definitely ate too much and drank too much with of course a bottle of champagne for midnight, and despite the place being so busy was served to perfection both in terms of timing, coolness and quality. Thank you team for making the turn of 2015 into 2016 such a memorable experience.

The other restaurant is more rustic, and having dined at Werner's first eating out here twice fell a little short of expectations on the service quality side, not on the food quality side. Menu is rather limited to chose from, the first time the soup was almost cold when served (second time was good) and the waiter admitted he had forgotten about the espresso I had asked for. Choice of wine is good, relation quality to price fair. The second evening despite only have the tables being busy service was so slow that we did not care to order espresso or digestif. So all in I'd say there is room for improvement especially on the service, quality of food generally above average.

Thank 2worldtravelers13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantEberstein, Guest Relations Management at Schloss Eberstein, responded to this reviewResponded 11 January 2016

Dear Guest,

thank you for making Schloss Eberstein your first choice once again, and for your continuous trust in our hotel and restaurants. We are delighted to read that you and your friends had a fantastic new year’s eve at our restaurant, and that you truly enjoyed your start into 2016.

A personal touch is certainly something we do not shy away from, as our guests are highly valued, and we want them to feel this during every aspect of their stay. Dining in a castle atmosphere sets the standard of obliging service very high, and we aim to live up to the ‘royal expectations and feel’, by creating exciting new menus and offering special selections of wine.

It is rather unfortunate that our other restaurant ‘Schloss Schänke’ fell a bit short, after such an amazing experience at the gourmet restaurant. You are right, the atmosphere and design of the two restaurants are quite different, nonetheless do we strive for excellent service in both.
We would like to thank you for taking the time to give us your honest feedback, as this lets us identify the areas we can still improve on. We will certainly take your remarks into consideration during our next meeting, and discuss how to efficiently optimise the service at restaurant ‘Schloss Schänke’.

We are looking forward to your next stay with us, and plan on exceeding your expectations with outstanding service and delicious meals at both restaurants!

Kind regards,
Your Hotel & Restaurant Schloss Eberstein Team

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Reviewed 19 September 2015

we celebrated the anniversary of the couple in the restaurant of the castle. Great place for such events! Gorgeous kitchen, oltichny service, wonderful views from the mountains to the neighborhood!

Thank 344sergeyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RestaurantEberstein, Guest Relation Management at Schloss Eberstein, responded to this reviewResponded 20 September 2015

Dear Sergey,

thanks a million for visiting our restaurant and leaving us this brilliant review.

We are pleased that we could your celebration a magical touch and that you had an overall fantastic experience at our castle. We keenly await your return to Schloss Eberstein.

Best wishes,
the team of the Hotel and Restaurant Schloss Eberstein

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