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Reviewed 20 August 2015

I cannot describe how I fall in love with this hotel. All hotel staff are friendly and very helpful. The villa is clean and has fantastic view. At the beach you can do almost all activities. The restaurants are also amazing, we have a lot of options from the menu card.

  • Stayed: July 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Floma1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 3 September 2015

Dear Florma1223,

Thank you for making Banyan Tree Samui your preferred choice during your recent visit to the tropics.

I am delighted that your holiday at our resort exceeded your expectations and that every facet of your stay was excellent. From the warm, attentive service from our entire team to the comfort and privacy of your villa complete with a spacious infinity pool to the scenic views found the resort, it is wonderful that all combined for the perfect escape to relaxation.

Our private beach feature a range of complimentary marine activities including snorkeling, kayaking, stand-up paddle board among others and it is great that you enjoyed these during your stay.

The culinary team works hard to deliver a range of options at our restaurants and I am pleased that the selection and taste exceeded your expectations.

Florma1223, thank you once again for choosing our brand for your holiday and it would be our pleasure to be of service to you in the future. With properties located throughout the world, we offer our sincere thanks for making Banyan Tree your preferred choice for your travels.

With kind regards,

Remko Kroesen
General Manager

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Reviewed 17 August 2015

You can pay the same amount at other places, but none will compare to this resort. The Banyan Tree Samui is worth every penny. My only regret is not staying here more than one night.
You are greeted with first class service, even the General Manager was introducing himself to guests and making you feel welcomed. The estate is set up on a cliff, so everything is accessible by buggies (golf carts). You are provided with your own resort assistant that you can contact throughout your stay.
You will not be disappointed with your treehouse villa. The views, the luxury, the privacy is enough to blow you away. Your entire villa opens up to a giant infinity pool. The décor and furnishings are contemporary Asian style. The couches, bath and beds are extremely comfortable and relaxing.
The villas are surrounded by lush tropical forest. You are not completely hidden from your neighbors, but you still feel incredibly isolated. The views of the ocean and the entire estate are quite phenomenal.
We ate at the beach side restaurant, which had the most amazing coconut rice I’ve ever tasted. Otherwise, we ordered room service, which was pretty decent.
We tried the traditional Thai massage at the spa, which was pretty decent as well. But I’m rather picky with my Thai massages in general.
It was our first introduction to a Banyan Tree, and I hope it’s not our last experience with this chain. I recommend for anyone who wants to have a true once in a lifetime experience. A truly unique and luxurious resort unlike anywhere else.

Room Tip: All villas are great, but upgrade if you can.
  • Stayed: December 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank KiaMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 25 August 2015

Dear KiaMay,

Greetings from Banyan Tree Samui!

Thank you for experiencing our resort and for taking the time to share your comments. I am delighted to read that you had a fantastic stay and that you were impressed with the comfort and design of your pool villa. Nestled within the gardens of our resort and within close reach to our private back as well as various other facilities, it is an ideal option for privacy, convenience, and, ultimately, relaxation.

Our culinary team takes pride in creating a variety of menu options for our guests and I am glad that you enjoyed your dining experience at Sands including the fantastic coconut rice.

KiaMay, I sincerely appreciate you experiencing our brand during your travels. As a rapidly-growing brand, we are expanding our global footprint and anticipate opening more properties in the Americas. We would be delighted to serve you once again here on Samui; however, should you choose to visit a different region of the world, we would be honoured to have you stay at one of our sister properties for your holiday.

With kind regards,

Remko Kroesen
General Manager

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Reviewed 14 August 2015

Do you Dream and Imagine about being in Paradise?? Then you have to stop here because BANYAN TREE SAMUI is the perfect place to fit your dreams.

Located 30 mins from Samui Airport this place is a HEAVEN.

Start off:

The trip from Bangkok to Samui is very thrilling specially when the plane is landing at the Samui airport and it’s over the clear blue ocean waters, you get a glimpse of the islands which is so beautiful that you feel it’s a wallpaper and not a reality.

On Landing at the Samui airport the first thing that would come into your mind is….. “Is it an AIRPORT or is it a RESORT”!!!!

The drive to the hotel is quite pleasant as there is no traffic on the road and the drive is pretty smooth.

On Being There:

Once we reached the Banyan tree resort lobby there was staff to welcome us with their traditional garland (wow it makes you feel like a VVIP ) We were then offered a welcome drink which was refreshing enough to take off all our tiredness away. We so excited that we will be staying in such a wonderful place for 4 nights 5 days yippee….(contd)

http://travellovedine.com/banyantree-kohsamui/

Room Tip: Rooms at the highest points :)
  • Stayed: September 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank MiltonR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 17 August 2015

Dear MiltonR,

Greetings from sunny Samui!

Thank you for staying with us at Banyan Tree Samui and for taking the time to share your experience with others both here and on your personal website. It is truly a pleasure to hear that you found the perfect location for a tropcial getaway. I am pleased to hear that the attentiveness of your Villa Host, Amy, the small touches found throughout the resort, the culinary options on offer at our dining outlets and the variety of activities on offer from our Recreation team each combined with our stunning location overlooking the Gulf of Thailand to create your perfect sanctuary for the senses.

As a Banyan Tree property, we support with our brand-wide ‘Stay for Good’ initiative in which we encourage our guests to take part in CSR activities from the resort. It is wonderful that you were able to incorporate a visit to Wat Saket school into your holiday and I am glad that you found the experience to be rewarding.

MiltonR, thank you once again for your stay. I have already passed along your comments to our team as it is such gracious notes as yours that serve as a testament to the continual hard work and effort put forth into creating a memorable experience for each of our guests. It would be our pleasure to welcome you back in the future and to deliver another holiday of a lifetime.

With kind regards,

Remko Kroesen
General Manager

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Reviewed 11 August 2015 via mobile

We are leaving today after a four-day visit. Weather has been mostly excellent, and the hotel did not disappoint.

This time we had a villa located just under Saffron, the top-notch Thai restaurant.

Once you adjust to the beautiful villas and ocean views, the best thing about BT Samui is the friendly & helpful staff.

We will be back...

Stayed: August 2015, travelled as a couple
Thank Kieran C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 10 September 2015

Dear Kieran C,

Greetings from Banyan Tree Samui, your Sanctuary for the Senses!

Thank you for staying with us during your recent visit to Samui. It is great that the comfort of your pool villa and the scenic views around the resort combined with the warm, attentive service from our team to create a memorable holiday. I have already shared your words with our team in recognition of their hard work and dedication toward service excellence.

Kieran C, thank you once again and we look forward to welcoming you back in the future.

With kind regards,
Remko Kroesen
General Manager

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Reviewed 7 August 2015

My husband and I came here for a weekend getaway trip. We booked the lowest grade deluxe pool villa. As far as I can tell the design of the first 3 tiers of villas is the same, except the lower grade villas may have semi-obstructed view (too many trees in front) and face the "wrong" direction of the island (not facing the main hotel beach). We are fine with that going in, other hotel guests cannot see you but there is no "true privacy" since you can still see other rooms in the distance. The amenities within the villa were close to perfect, great bed, strong water pressure in the shower. We had a small problem with our electronic safe but engineering rectified the problem within the hour. The food quality in all 4 dining venues (Saffron, The Edge, Beachside cafe and the Beach BBQ) was excellent, the Beachside BBQ was especially good value. They did not skimp on the all-you-could-eat seafood! I think my husband gained at least 2 pounds that night. We made use of the hotel's Hobie Cat and the sailing was delightful. The only caveat - we wish the hotel could cool down the main pool's water temperature by at least 3C more. We were there in May and the ocean water was already boiling by that time of the year. My guess was that ocean water temp was at least 29C, if not 30C. We were looking for a place to cool off from the beach, but the hotel main pool's water temp was only slightly cooler than the ocean water temp. We ended up spraying ourselves routinely at the pool shower to cool off on beach days!

  • Stayed: May 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Sharka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanyanTreeManagement, General Manager at Banyan Tree Samui, responded to this reviewResponded 10 September 2015

Dear Sharka,

Greetings from sunny Samui!

Thank you for staying with us during your recent holiday and for taking the time to share your comments.

The villa design, terrace, pool and outdoor lounge are consistent across each of our villa types and it is great to read that your Deluxe Pool Villa provided you with the perfect setting to unwind. Nestled in the trees of our dense jungle, it offers an enhanced sense of privacy as well as convenience to our hotel facilities.

Our culinary team works hard to create a variety of cuisine for our weekly barbecue and I am pleased that you had an enjoyable experience.

I regret that you were not fully satisfied with the temperature of the water in our main pool. Our recreation team would have been delighted to serve you a bucket of ice on occasion to cool down a bit and it is unfortunate that we missed the chance to help make you more comfortable and to impress you with our commitment to service excellence.

Sharka, thank you once again for your stay. It would be our pleasure to welcome you back in the future and to deliver another memorable holiday.

With kind regards,

Remko Kroesen
General Manager

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