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All reviewsle capoutdoor showerlagoon resorthigh seasonthe general manageran upgradecare and attentionany sortocean viewisn tisland hoppingsun loungersenglish speakingworld classrented a carfrom francesuite
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Reviewed 25 April 2017

We were given expert care for every detail of our stay. Our room was spacious, clean, well equipped, and had a lovely ocean view. The service was excellent and questions were always answered in a timely and polite manner. We were the minority of English speaking occupants but were given very considerate care and attention. We send a special thank you to front desk receptionist, Elodie, for especially taking good care of us during our stay.

Room Tip: All rooms were very nice.
  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank foodie92211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OR-Martinique, Directeur général at Le Cap Est Lagoon Resort & Spa, responded to this reviewResponded 21 May 2017

Dear Madam,
Thank you so much for your kind message.
I am so glad that you enjoyed every moment of your stay.
It has been a great pleasure to welcome you at Cap Est.
Our English speaking staff is always customer oriented and is very proud to give special addresses and advises about how to discover and to enjoy Martinique.
Hope to welcome you again soon at cap Est,
Kind regards,
OR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

Martinique is such a beautiful island, it is a shame that it is let down by its hotels. On an island-hopping itinerary, we managed to stay at three different hotels on Martinique. This hotel was the best of the Martinique bunch, but please do not take that as a whole-hearted endorsement.

Location:

From north to south, east to west, Martinique is a gorgeous place. Le Cap Est’s setting is equally so. The hotel is located a few miles outside of Le Francois, and is basically in a neighborhood of upmarket coastal villas (beyond a banana plantation). From what I saw, there is not much else in the immediate vicinity. If you want to see the sights of Martinique, you will need a car no matter where you stay, because the island is large, and worthy spots are spread all around the island. So, in Martinique you absolutely need a car, and Le Cap Est is no different in this regard. Because the hotel is small, I believe it would feel claustrophobic on an extended stay, unless one had the free ability to take off for some sightseeing. In fact, a few fellow guests told us as much.

Room:

The rooms are in villas lining a walkway, with ocean view buildings on one side and the garden/pool view buildings on the other. We had a room on the ocean side, but I estimate that the pool-side rooms offer an equally lovely view. Contrary to some reviews, I thought the room generally looked good from a maintenance perspective. Everything worked and was pleasant. The rooms are very spacious, with a separate sitting room, bedroom and large patio. The bed was very comfortable. They bathroom’s Etro toiletries were nice, and while the outdoor shower was good idea, the fact that its floor is concrete (rather than tile) made it feel a bit unclean.

Dining and Drinks:

We had both lunch by the sea and dinner at the hotel’s restaurant. The seaside lunch place was lovely, and had good food. It was pretty effectively run by a group of interns imported from Europe. The main bar, on the other hand, was strange. It fills up with decidedly un-joyous diners awaiting their table at the restaurant, and is understaffed. Like everywhere else in Martinique, the bartenders can essentially only make drinks on their cocktail list. My request for a vodka martini (and I speak some passable French), was met with a quizzical look. I believe this is one of the most popular cocktails IN THE WORLD, but you can’t get it on Martinique, or at Le Cap Est. The restaurant is good, not great, but fairly priced for the quality inasmuch as this is a resort property. Service was provided by a huge team of frenetic European interns.

Beach, Pool & the Lack of Service:

As other reviewers have commented, the sea at the beach is very, very shallow. This is not a place to swim in the sea. It is a place to windsurf -- or wade out for a considerable distance before the water reaches one’s waist. There is a considerable amount of seaweed both in the sea, and that accumulates on shore. And yes, the hotel has one poor intern, armed with a pitchfork, engaged in the Sisyphean task of collecting the seaweed in a wheel barrow. The pool was large, and just as lovely as the pictures indicate, albeit absolutely lacking in service of any sort. In fact, both the pool and the beach are completely devoid of readily available towels or service of any sort. Bizarrely, for a hotel that considers itself 5 stars, you need a card to collect towels from the watersports shed, which is located just about as far away from the pool as is possible. So, don’t envision pool or beach loungers lined with crisp white towels waiting for your use. You will have to obtain the hotel’s brown beach towels, and you will have a considerable walk to get them. And, why are there towel cards at all? Does the hotel honestly think any guest that could afford to stay there would want to steal its towels? Do they believe their fresh-faced interns came all the way from Europe just to swipe a crummy beach towel? Strange. Also strange is the complete lack of beverage or food service on the beach or at the pool. The only way you can get a drink (and it gets hot in Martinique) is if you get up and go to the beach side restaurant – which isn’t exactly close to the pool. This hotel has a veritable army of interns working at its restaurants, which are only open a few hours each day. Can’t they get a few to circulate during the day, and actually provide guests beach and pool service? Isn’t the beach and pool why people go to the hotel? Maybe the hotel should buy a tractor and rake (as they do in Mexico, ahem), so that poor pitchfork boy could actually attend to guests rather than collect last night’s seaweed?

Value:

This place is not cheap. It is priced on par with world-class resorts. For instance, it is roughly twice as expensive as the Sofitel Moorea in French Polynesia which, needless to say, is a bit more removed from France and the world than Martinique. This hotel simply doesn’t provide a world-class experience for its price. The towel situation and lack of pool and beach-side service is simply flabbergasting. It makes one wonder if management has actually been to a real luxury resort. For Le Cap Est’s prices, you can go just about anywhere in the world and be pampered. Not here.

Stayed: March 2017, travelled as a couple
9  Thank Gruver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017 via mobile

We stayed recently for four nights following a short sailing holiday. There is absolutely nothing the matter with the physical property - our room was spacious, elegant and well-designed, the pool is small but nicely designed, there is a nice small garden and a beach situated on a beautiful lagoon on the East side of the island (great for dipping, not so much for swimming as too shallow), a small health spa, etc.

The problems evident throughout our visit lay squarely with the staff and the complete lack of organization - it felt like the worst combination of old-fashioned Carribean discombobulation with the stiffness of a French Relais&Chateaux resort from the early 80s. Nowhere near enough people working there, not well trained, and this unfortunately was at its most evident in the dining room. In a secluded resort like this where nearly all residents take every meal during their stay the standard of service and cuisine needs to be very high. Why is it then that in neighboring St. Lucia, which has no long history whatsoever of hotellery and restauration in the grand European style (and which I recall from a long-ago visit in which the service was very "Carribean") are they now doing things so very right (see my reviews of Both Sugar Beach and Ti Kaye in which we stopped to eat while on our sailing trip) whereas in Martinique, an island completely steeped in the French culture which gave the world the concept of "art de vivre", can the ambiance in the top hotel be so completely dated, the dining experience so morose and fraught with mediocrity of cuisine and laughably amateur service?

I will not go into all the details, but every meal was an exercise in frustration. And yet every night Ollivier, the very kindly GM, would make the rounds of every table in the dining room to ask politely how one's day had been. I now feel guilty in the context of this review, but given his seeming total unawareness of what was going on around him I never had the heart to tell him what a complete shambles his operation was in.

I would highly suggest that he, the owner and the top management take a weekend tour of the top hotels in St Lucia to see how the standard has evolved in the Caribbean's top beach resorts (having been previously to St Lucia nearly 30 years ago I would never have imagined I would be saying this) and what customers now expect. Then they should come back to Martinique and either replace or completely retrain the staff. Until then, I could not recommend this place, even to the least exacting and most forgiving of my friends.

Stayed: April 2017, travelled with family
4  Thank Cotswolds_Distillery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2017

we are just back from Le Cap Est Lagoon : we had a suite with sea view on the first floor: an amazing view on the ocean - the room is really big and also the bathroom with 2 bathtubes
very good breakfast and also the menu in the evening was very good and well balanced (not too big portions but
gastronomic food)
the swimming pool area is super quiet : sometimes i was alone or with 4-5 people : no noise, no music
you can read a book, fall asleep : wonderful
the beach from the hotel is small but nice

the manager of the hotel comes everyday on your table to ask about your day

you need a car for the visit of the Island and there is no town very nearby

we really enjoyed our stay



Stayed: March 2017
Thank christineeechaute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OR-Martinique, Directeur général at Le Cap Est Lagoon Resort & Spa, responded to this reviewResponded 16 April 2017

Dear Christine,
Thank you so much for your kind message.
It has been so nice to welcome you and to talk to you every evening at the Restaurant. I am so glad that you enjoyed your stay that much, the confort of the room, the quality of our Chef's Menus...
I will be happy to welcome you again soon,

Kind regards,

OR, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

We stayed in this Resort for 6 nights before our sailing trip. And if we hadn't been sure ist reality, we would have thouhts we are in a TV-sere of "hidden camera". It was the worst resort we ever stayed ... and this with a Price of 600 USD / night.

The check-in was friendly, but not 5*. The room was big and it was really a Suite. However the overall Impression about cleanness was rather bad; the Couch made a very used Impression and had ugly spots, thus really not inviting to sit there. You could find dirty places all over the room, for example behind the coffee-machine on the wall (picture attached) or in the shower area. Unfortunately there were no Slippers (as it is usual in such an expensive Hotel) and walking around barefeet was rather disgusting. The coffee-machine didnt work twice (so we had to call help). The outside shower was basically nice - the feeling to shower under the sky is beautiful - but as all the rest, the shower area was rather dirty and the soap disgusting (and was never filled up - see picture attached). The balcony area was nice, with a view over the lagoon, however there lawn was rather mud and not inviting and didn't make the impressinon it sees often a garderner. As the lawn faced North, there was almost no sun, so the plunge-pool was rather useless as it was cold. The "Do not disburb sign" on the front door was missing for 3 days (despite we claimed it twice), with the result that - as we didnt't hear the knocking of the maid - she stood in the middle of the room as we were coming out of the shower. We were forced to draw our own "Do not disturb sign" which we used for 2 days until it was finally replaced by one of the Hotel.

We only ate breakfast at the hotel and it was ... youth-hostel standard. It was one of the worst breakfast-buffets ever in such a resort, and this in a 5*-600 USD / Night - Resort. You had to be careful where to sit, as on lots of the chairs there was birt sh**, as there were lots of birds flying around. The orange Juice was not fresh, but came in a big - unpleasant - jug, and looked disgusting. If you came half an hour before closing, the bread buffet was just a mess (picture attached). The staff was unfriendly, unprofessional and forgot pretty much everything (e.g. coffee never came with milk ... you had to ask for it, and there was a high probability that it was forgotten). However, the freshly made omelets ware delicious!

The gym was a disaster; it was not possible to open the windows, and as the air conditioning was out of Service during the whole stay (we claimed every day!) - the temperature was rather Tropical (around 28°C), which is - let's say - not pleasant. The gym equipment is from the last century and there was almost a Problem with every equimpment (strange noises, malfunction etc.). There were two TV, but somehow the antenna was broken so could not see any channel properly (we claimed that every day!). The towels were mosly missing, so we hat do go to the reseption to get some fresh towels. And there was no Wifi at all.

The "SPA" was somehow nice, and the staff was friendly. The steam-bath was OK, however there was no tube with fresh water to rinse the sitting area ... so the idea that this area was full of sweat of the other People, was disgusting. The "Japanese pool" was not what I saw in Japan ... it was rather a coldish plunge-pool and not a place to stay.

The list of flaws and problems ist almost endless ... not to speak of the miserable "Wifi" in the room and the overall hotel area; it is simply not true that - as written by the hotel - there is Wifi everywhere. The beach was OK, however, as everywhere on the hotel, nobody seemed to care for anything.

This was one of the worst Resorts we ever stayed, with a value that is just a Desaster. But ... above all, it is the first hotel where nobody seems to care and ... we, as guests, felt rather unwelcomed (I tried to give Feedback at checkout, but nobody cared ... neither did I get a Response of my filled-out questionnaire after our stay).

Room Tip: Rooms to the North are shady and don't get sun; just a bit on the lawn in the afternoon.
  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
7  Thank Faenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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