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Lol.travel
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Traveller rating
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25
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5 - 10 of 309 reviews
Reviewed 17 December 2016 via mobile

I stayed here with my sister in September for 2 nights. When we arrived we were asked if we would like to have the set menu for lunch in their restaurant and we said yes. BAD MISTAKE!! Do NOT have the set menu here. First of all the food was so terrible and basic, it was like there was a child in the kitchen cooking. I could only laugh to myself in amazment at what was actually being served. Then to make matters worse, we were charged 50 euros for the 2 of us for their efforts! It was the worst meal i have ever eaten in my life! The mosquitos in the room were annoying. I would have liked to keep our balcony door open to enjoy the view but it wasn't possible. The hotel is a fair walk to town if you are wheeling heavy bags. The staff told us they would drive us to the bus stop on check out but then didn't. When we arrived at our next hotel i remembered i had left an item of clothing in the cupboard and had the hotel call them to organise for it to be sent to a hotel in Otranto we would go to the following week. The hotel advised they would send the item of clothing. When i arrived in Otranto the package had not arrived. The hotel in Otranto rang to confirm it had been sent and were told that it had. I ended up having to leave money with the hotel in Otranto to post me my clothing when it arrived however months later it still did not arrive. The hotel in Otranto had to refund me my postage money and my clothing has disappeared. Thanks very much for nothing Hotel Alba. Your hotel is tired and run down. Your customer service is terrible and the food is disgusting and way overpriced! Worst hotel of our stay!

Date of stay: September 2016
Trip type: Travelled with family
3  Thank LeeV76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2015 via mobile

We spent 4 nights in this family run hotel. Very clean, very friendly staff and very good with the kids. Breakfast was great - even Tiramisu featured on the breakfast choice! They need to provide more information to guests re places to eat, local tourist sites and recommendations.
Very little English spoken.

Date of stay: August 2015
Trip type: Travelled with family
1  Thank Mary R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2023 via mobile
Google Translation

Date of stay: July 2023
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2023
Google Translation

Room tip: Attenzione la politica dell'Hotel è pagamento al check in ed in caso di reclamo a noi non ci hanno proprio ascoltato. Direttore mai visto !!
Date of stay: July 2023
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 August 2023
Google Translation

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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