Our stay was arranged by one of our friend as we were their to attend a marriage function. They took 45 minutes to allot me a room. The room provided to us was of very poor quality, Dirty and stained linens, full of foul smell. I was shy to enquire with my host about the room quality but decided to check at reception. I came to know that they have given us a different category room because the category booked by Host was no more available in hotel. They told me that white comforter, linen and white towels are offered to selected premium rooms only and not in regular rooms.
I checked for the availability on OYO app and came to know that premium room is available in same hotel. I went to reception and after showing assertiveness they gave us desired room. That category room was good and had clean linen and amenities.
I will call them opportunists. They tried to take advantage of situation because in this case guest might not complaint the host about the quality of room.
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