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Reviewed 2 April 2021

I recently stayed 15 nights as part of the ALQ program upon landing in Phuket. Reservation inquiries and communication with the Director of Sales, Khun Laila, was a breeze. Pre-arrival housekeeping requests were acceded to effortlessly. Upon arrival at Phuket International Airport, was greeted by the Manager in charge of the ALQ wing, Khun Rose, and whisked off to the resort without delay. Fifteen nights flew by very fast, thanks to all the staff who attended to me during my stay, in particular the two lady Demi-Chefs in charge of the main kitchen, Khun Chonticha Pansuwan (Fah) and Khun Kasemporn Saungsiri (BamBom). As someone who was away from Thailand for a whole year and missing Southern Thai food so much, in coordination with Khun Rose, my requests for local vegetables including Phak Kood (fiddlehead fern shoots) and Yord Mara (chayote squash leaves) were catered to without fail. When I noticed they had a balinbi/kamias sour fruit (Thai: talingpling) tree on the resort grounds and asked if they could incorporate it into dishes such as Khao Yum and a bespoke Khao Pad Khamin (turmeric fried rice), these dishes were prepared with love and with amazingly delicious results! Thailand truly is the land of amazingly talented culinarians and Chef Fa and Chef BamBom are two shining examples of the profession. The exclusively Thai meals that I enjoyed over the course of fifteen nights was on par with the food served at some of my favorite restaurants on the island. My compliments to the two chefs for rising to the occasion to curate exceptional and authentic Thai meals for someone who has been missing Thai food for a year (too long). I will definitely be back to visit Metadee again, especially since Khun Laila has told me about their new hotel building within the resort complex. currently under construction and to debut sometime in the summer

Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
1  Thank globaliste
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Metadee Phuket, Owner at Metadee Resort and Villas, responded to this reviewResponded 8 June 2021

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Ple

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2020 via mobile

My husband and I staid a few days in one of the beautiful villa at Metadee resort and were delighted with the whole experience. The location is really good considering that many places are shut due to COVID. A few really nice restaurants are still open within walking distance and Kata beach is only a 10 minutes walk away. The hotel itself is beautiful and clean. The breakfast had a wide variety of options and the food is great! Most importantly the service at the hotel is fantastic, everyone went above and beyond to make our stay unforgettable (including organising a surprise birthday dinner). The personal friendliness and attention is exceptional too. We would love to come back here!

Date of stay: October 2020
Trip type: Travelled as a couple
2  Thank pauline g
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Metadee Phuket, Owner at Metadee Resort and Villas, responded to this reviewResponded 23 October 2020

Dear Ms. Pauline G,

It was a pleasure to have you with us and we hope to have you back again in the near future! Thank you for taking the time to share your experience at Metadee Resort and Villas . We appreciate your kind comment throughout the hotel facilities, food and accommodation. We will be sure to share your positive words with the restaurant and their associates.

Once again, thank you for your valued feedback, please stay safe and see you again on your next visit .

Best regards ,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2020

Have been to Thailand a couple of times and this is by far the best hotel. Quit situated but good access to the beach, shops and restaurants. Great rooms, pool access from the room, great breakfast, great restaurant an d great staff. We are very pleased with our stay and this could for sure be a hotel and area to return to in the future!

Room tip: Om ground with pool access i great.
Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank 908mikaelf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MetadeeResortVilla, Manager at Metadee Resort and Villas, responded to this reviewResponded 3 April 2020

Dear 908mikaelf,

Thank you for sharing your feedback regarding your stay! I am glad to hear that you enjoyed your accommodation and we were able to exceed your expectations.

Also, thank you for the kind words regarding with our facilities and services.

We take pride in giving outstanding service to all our guests and we're overjoyed to recieve your compliments and appreciation.

Thank you for staying at the Metadee Resort & Villas. We canot wait to welcome you again soon!

Best regards,
Kimberly Gever-Guab

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Reviewed 6 March 2020

This was our fourth time at metadee! I think that speak for it self- Returning guest are happy guests! We have lived private villa, villa access pool and standard room. We prefer the access pool villa, worth every penny!

The main reason that we return is the staff and managers, great service and really cares for your wellbeing! They are happy! They want you to be happy! Almost to the point when you think that even you want to work here with them. Great team!

The build of their new Metadee Elit did not bother us at all, not in the room or at the poolbar area. Some sounds but really nothing that makes a bother.

We will be back for sure!!

If I could change something, it was to set up a Strict quietzone between 22:00-07:00 at the rooms, no talking on the balkones, playing music or similar activites that disturb people sleeping, and maby promoting the poolbar for the social part for those in need for a talk late in the evening. - like super special cocktails that looks amazing.

The breakfast is good, good standard, alot to choose from, its been the same almost all our four times, we as returning guest really would appriciate different choices and new dishes,

Much love and thank you all at metadee for a perfect honeymoon! / Sebastian & Elinor

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank sebastianj204
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MetadeeResortVilla, Manager at Metadee Resort and Villas, responded to this reviewResponded 8 March 2020

Dear sebastianj204,

First of all, thank you for always coming back and taking your precious time sharing your positive feedback to us. It's always a pleasure seeing you again.
We're glad that you continue to love Metadee Resort & Villas. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
All of us here are looking forward to your fifth visit.

Best regards,
Kimberly Gevera-Guab
Guest Relation Manager

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Reviewed 3 March 2020

Besides the nice room, beautiful swimming pool and thenvery kind staffs
Metadee also has great services. shuttle to the beach and buggy service to the main road and the living room for before check-in and after check-out!! Family-friendly resort. very relaxing.

Date of stay: February 2020
Review collected in partnership with this hotel
2  Thank jidanjiwonpark
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MetadeeResortVilla, GSA at Metadee Resort and Villas, responded to this reviewResponded 6 March 2020

Dear Mr. Jidan Jiwon Park,
Thank you so much for taking the time to write and share your nice review. We are happy to know you enjoyed your stay and had a great experience with us.
We look forward to welcoming you again soon.

Best Regards ,
Melyn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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