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Charlton Apartments
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Reviews (79)
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All reviewsunderground parkingthe kitchenacross the roadhervey bayshort walk to the shopsfox sportsnew managersrelaxing breakbedroomed apartmentfully self containedeasy accesscentral locationbbq areahome away from homeair confurniturebalcony
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3 - 8 of 79 reviews
Reviewed 3 October 2017

We had always stayed in a different apartment just down the road so we were a litte wary about changing...but what a great change...fantastic to have a reception on site, great view to the beach, very comfortable appartments and easy parking. We could walk with ease to the shops and resturants. Very happy stayers! We will come back!

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Everything at your fingertips. Situated on The Esplanade at Hervey Bay with an uninterrupted view of The Coral Sea from our balcony. The apartment is perfect with everything you could possibly need and with some fantastic restaurants within walking distance. The owner/managers are so helpful and knowledgeable will be returning in the future.

Stayed: September 2017, travelled with family
Thank peterm_brooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharyn L, Manager at Charlton Apartments, responded to this reviewResponded 25 September 2017

Thank you for your positive review it assists us in knowing and believing we are getting it right. We will will continue to improve and meet our Guests requirement to the best of our ability. Hope to see you again soon.

Thanks again
Grant & Sharyn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Book direct the manager Sharynn was really friendly and helpful and we had an ocean view apartment. The views are amazing and all apartments have a balcony . This is our 2nd visit back and great to see that these new managers have improved the grounds and that some apartments are getting renovations and ours had new furniture and looked modern and fresh. The apartment was spotlessly clean and had everything we needed, a home away from home. We will be back . Thank you guys

Room Tip: Book direct so you can get the best rates and room allocation
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharyn L, Manager at Charlton Apartments, responded to this reviewResponded 25 September 2017

Thank-you for your kind words and positive observations relating to the changes in the complex. Its a nice feeling when people notice. Hope to see you again soon.

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Reviewed 20 August 2017

We stayed five nights in an ocean view room. The apartments are fully self contained and roomy. It is a short walk to the shops and a fantastic beachfront path for bikes and walkers across the road. Beautifully maintained parklands are a delight to enjoy the wonderful outdoors. We walked every morning and afternoon along the sand. It is our favourite place to visit. We even saw a dorsal fin of a whale 20-30 metres off the beach. A most unusual sight as whales do not usual come in so close.

Room Tip: Definitely an ocean view room
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Adventurous56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharyn L, Manager at Charlton Apartments, responded to this reviewResponded 23 August 2017

Thank you so much for your lovely review, we are so glad you enjoyed your stay and hope to see you again soon!

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Reviewed 9 July 2017

For the price $210 a night these apartments were a massive disappointment. The furniture in our apartment was old and the apartment smelled fusty and stale. The kitchen knobs were sticky and the vent in the bottom of the door to the toilet was filthy - full of fluff and hair - gross!! The doors need a good scrub - dirty and greasy - could do with a lick of paint. The beds were made up with sheets only so we had to find the blankets in the top of the cupboards and make the beds. Had to have the ac unit on heating all night since we only had a blanket - would have far preferred to have no heating on and adequate bedding instead. Greeted by moaning from check-in person who was complaining about how busy they were and how many beds she had had to make that day and how many she would be making on Sunday. Our DVD player didn't work and when we asked for it to be fixed another one was brought the same day which was good (although it was wired in incorrectly so five mins of fiddling to get it working in colour was required by us). Wifi was intermittent at best. Would not stay again!

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharyn L, Manager at Charlton Apartments, responded to this reviewResponded 10 July 2017

OK lets state the truth in relation to your above review.
We would like to proudly confirm that Charlton Apartments has a strong following and loyal following - with 95% of our guests being return guests. Some of these guests have been returning for the past 20 years.

1/ During your time here, you would have seen that Charlton Apartments was full - the NO Vacancy sign was displayed at the front of the complex when you checked in. This a common occurrence based on our regular return guests, as well as those guests we are continuing to build relationships with.

2/ We note you did not book this Apartment, it was originally booked by another guest (a long time return guest) as a Garden view Apartment. This apartment was booked based on the only apartment available for the 2017 Touch Football competition. We also note you elected to take over this apartment from the above Guest as they were unable to fulfill their booking.

3/ To summarize, you didn't book the Apartment, you expected a premium Apartment at a Budget price that was booked by someone else and then given to you to fulfill an urgent accommodation requirement.

4/ The DVD player allegedly was faulty. We went straight out to buy a new one - as you were aware and at your request. There was a new DVD player in the apartment on the same day. ..... Maybe you should have highlighted to the readers that you came into reception insulting the reception staff - the second time on the same day, relating to the DVD player even after you were clearly told that staff were at the shops purchasing a new one as we spoke......

5/ Heating. Once again further false accusations relating to the heating being on 24/7. Management entered the Apartment to install the new DVD player the Heaters throughout the Apartment were all turned off. (on another note we sincerely apologize if we accidentally put the cord in the wrong hole when connecting the DVD player - we are only human), we didn't want to intrude on your time and we did leave the instructions there for you) .....

6/ There was plenty of Blankets, pillows and anything else your required. It is all supplied in your Apartment and we would not hold a 4 star rating if it wasn't. If there was anything else you needed and had of bought it to our attention we would have done all in our power to rectify. We note your parties however smiled and made conversation with reception upon your return to your apartment daily, however none of this was mentioned during your visit although you seem to have no concern typing it afterwards.

7/ Thank you for staying at Charlton Apartments. We will be sure to highlight to our accommodation partners within the Hervey Bay area of your requirements in the event that you ever require accommodation in this area again.

Best of luck with your future accommodation needs.

Warm Regards
Charlton Apartments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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