I've stayed at Phuket Heritage at January. Room, bath, bed - everything was quite good. No problems. Housekeeping was nice and timely.
2 minutes from the beach and a 7-11 next-door was a big plus.
But every morning I've seen a lot of guests complaining at the lobby on a very different problems. Russian-speaking manager was very rude and unfriendly. Even knowledge of Russian language will not help you at this place. She was always saying that she can not solve any problem. Note that most of Russian guests are coming by tour agency. And she just ignore all the requests of guests. Management is very very low standard. But what you expext from 3 stars hotel for people from Russia who still tolerate that behaviour or management?
The only thing to solve problems - is to you smile to Thai managers and ask them politely. They will help you. I tried that. And it hopefully worked.
Ask for a room with windows turned off the road. Or else you will listen to a loud music of tuk-tuk's every night.
Don't forget your own beach towel. They always try not to give it away for various reasons.
Also tell that you are not willing to pay for breakfasts, Quality of the breakfast is awful. Even a drinking water was a tap water.
Don't expect anything from "the hotel pool parties". No people over there ever. Go strait to other party places.
But still, as I mentioned before - 2 minutes from the beach and a 7-11 next-door is a big advantage.
- Official Description (provided by the hotel):
- Enjoy the rolling waves and golden sands of Karon Beach while you stay at the Phuket Heritage Hotel. With its Chinese and Portuguese influenced architecture, the resort offers comfortable accommodation at an affordable price.If you are looking for shopping and nightlife options, the hotels location makes traveling around easy, as it is only 5 minutes away from Patong Beach.There are a total of 65 rooms. The rooms are available with next types:- Superior- Deluxe- Spa DeluxeEvery room with cable TV and satellite Russian TV, IDD Telephone, Bathtub and shower with hot and cold water, Bathroom amenities, hair dryer, refrigerator with mini bar, air conditioning system, coffee table and chairs. For SPA Deluxe Rooms also LCD TV, DVD Player, Large bathtub, Digital safe box, Coffee and tea facilities, Bathrobe and Sleepers.Service and Facilities:- 24-hour reception- Russian guest service representative- Outdoor swimming pool and Jacuzzi- Digital safe box in room- Safe deposit box at Reception (free of charge)- Iron and iron Board (free of charge)- Baggage check (free of charge)- Wireless Internet Service (free of charge at lobby area)- Internet Corner- Room service- Laundry service- Pool table- Thai traditional massage and SPA- Car/Motorbike rental- Transfer service- Tour desk- Currency Exchange- Meeting roomDinning:- Baron Restaurant Karon serving International food, Russian food by Russian chef, Italian food, Thai food and Fresh Seafood- The Loft - pool bar - Cafe-ine - coffee corner- Breakfast is served daily from 07.00 am to 10.00 am at Baron Restaurant ... more less
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- Also Known As:
- Phuket Heritage Hotel Karon