After over 24 hours of travel,arriving at this hotel was a horrendous experience. After dragging 2 20kg suitcases down very steep dangerous steps we were greeted by extremely unhelpful staff that didn't even appear sure that we were at the correct hotel even though we had given them our booking confirmation.We had booked and payed for 20 nights bed & breakfast yet they told us breakfast was provided at extra cost and demanded extra money for a security deposit. We were made to wait almost half an hour whilst they prepared the room. The room itself was the worst hotel room i have ever seen! The bedding was ripped and stained beyond belief, there were ants crawling in and around the bed, mosquitos and cockroaches everywhere. There was no wardrobe just a metal rail. The lamps didn't work and the air conditioning unit seemed to be broken too. The security box they provided in the room was also broken and they didn't seem interested in trying to fix it so we had nowhere safe to leave our 3 weeks spending money. Despite providing a kettle & hairdryer there were absolutely no power points in the room, the cables from the tv and fridge just led to a hole in the wall. The bathroom was disgusting, the shower floor had an open drain and wasn't sealed, was just finished off with gravel from outside!! After spending 10mins in the room and...After over 24 hours of travel,arriving at this hotel was a horrendous experience. After dragging 2 20kg suitcases down very steep dangerous steps we were greeted by extremely unhelpful staff that didn't even appear sure that we were at the correct hotel even though we had given them our booking confirmation.We had booked and payed for 20 nights bed & breakfast yet they told us breakfast was provided at extra cost and demanded extra money for a security deposit. We were made to wait almost half an hour whilst they prepared the room. The room itself was the worst hotel room i have ever seen! The bedding was ripped and stained beyond belief, there were ants crawling in and around the bed, mosquitos and cockroaches everywhere. There was no wardrobe just a metal rail. The lamps didn't work and the air conditioning unit seemed to be broken too. The security box they provided in the room was also broken and they didn't seem interested in trying to fix it so we had nowhere safe to leave our 3 weeks spending money. Despite providing a kettle & hairdryer there were absolutely no power points in the room, the cables from the tv and fridge just led to a hole in the wall. The bathroom was disgusting, the shower floor had an open drain and wasn't sealed, was just finished off with gravel from outside!! After spending 10mins in the room and not daring to open my suitcase for fear of what might crawl in it, i broke down in tears. Having travelled so far to get to your destination and be so disappointed was overwhelming. We couldn't spend one night there! My partner went to complain and there was no suprise from them as it obviously happens a lot. There was no offer of another room or any appology only a repeat of "no refund" but at that point we didn't care. As a final insult they charged approx £1.60 for a can of warm sprite from the "mini bar".Having stayed in Phuket before a few times i have never seen such a low standard of hotel. Avoid!!!!!More
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