Today the 10/3/2012 we departed the Westin Siray Bay...
I know what your thinking.... "it's the Westin" expectations are high, it is world renowned for being one of the best 5 star resorts.
My expectations were high also, unfortunately this leads to disappointment when the bar is set so high.
The resort is beautiful, however overall it is a bit weathered and could do with some general TLC, I have to shave every day as my hair grows quickly, first day all "hotel supplied toiletries" were replaced however after the second night they picked and chose what they replaced... So no shaver... Not what i expected from 5 star?
The service was okay... Language barrier was a little hard to get past and some fluent English speaking staff would have made our stay more enjoyable.
On the second day of our stay we went on a cooking course which finished at 3:00pm and we got back to the hotel room at 4:00pm... The room was not made up? So I called reception, they apologized and sent someone straight away to clean the room... On this visit they accidentally left dirty linen in our room.
The overall experience was average and definitely did not meet our expectations of the Westin... Not bad to stay at, however if you have high expectations like me , make no mistake, you will be disappointed.
The mini bar was not replenished at all during our visit, the outside balcony was not cleaned at all during our visit, the toiletries were scarce, and unfortunately just before we left the room to check out, there was a cockroach walking across the floor. The buffet breakfast was okay, but nothing to rave about and also quite bland.
There was a nice restaurant 500 meters down the road which was absolutely delicious, can't remember what it was called but I highly recommend this for Thai food, it was really good and so much cheaper than the hotel. And... They send a car to pick you up from reception of the Westin complimentary... Highly recommend eating here... It was awesome.
Rich n Sal
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- Also Known As:
- The Westin Siray Bay Resort And Spa Phuket
- The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
- The Westin Siray Bay Resort & Spa Phuket Phuket Town