Start off the trip, I booked 2 bedroom luxury pool villa and requested early check-in, I understand early check in is not always available so my pregnant wife, two small children, and myself were asked to wait 3 hours until 2pm to be checked in, ok. Waited until 2 then proceeded to wait another hour while they checked in literally a bus loads of guests. Asked about my room, told waiting on the the maid to clean. Finally get to the room and I am unsure what we were waiting on the maid to do because the room is filthy! Dirty linens, stained furniture, poor housekeeping. I have still yet to see it properly cleaned after 3 days. I also realize that this is not the room I booked and at this point everyone is tired and frustrated so I decide to wait until the morning to complain. The next morning I walk to the lobby and explain that the room I booked is not the room I received, given a very polite "so sorry sir" and that the room I booked is not available. Told refund of room cost difference would be credited back to me, yet to see, find out at checkout. Outdoor lighting around pool not working, complained 3 times to have fixed, finally fixed when the maintenance crew came to fix the broken air conditioner. The next day we had them back to fix the hot water. The rooms here are poorly maintained, run down, and filthy. by no means is this a 5 star resort, I would give it 2-3 at best. The only thing that kept me from rating this as terrible is the people working here. The best asset this hotel has is it's friendly staff (maybe not the best trained), who assist in any possible way, so for that I will refrain from posting a terrible.
- Official Description (provided by the hotel):
- Located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. Designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved. The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland. The resort is only 15 minutes away from Phuket International Airport. ***The resort will embark on an upgrade of our rooms, restaurants and recreational facilities. To ensure there is minimal disruption, the renovations will be carried out in phases whereby refurbishment works will be isolated to the designated areas only. We apologize for any inconvenience.*** ... more less
- Reservation Options:
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- Also Known As:
- West Sands Hotel Phuket
- Grand West Sands Resort & Villas Phuket Mai Khao